Long Eaton Appliance Company Reviews 

1,022
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 417 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and friendly, offering excellent advice and guidance. The service, from sales to efficient delivery and installation, is frequently described as outstanding, with many appreciating the care taken. People are also very satisfied with the extensive range and quality of products, often finding competitive prices and great deals. However, some customers experienced issues with delivery, including significant delays, a lack of clear communication regarding delivery dates, and receiving damaged items.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting clear and polite communication... See more

Service

People report positive experiences with service, consistently highlighting the efficiency, friendliness, and... See more

Product

Customers consistently note positive experiences with product, often highlighting the extensive range of... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive pricing and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only did you give us a fantastic deal on our new Rangemaster your service was excellent. Gareth was so helpful and obliging in his detailed information re delivery etc. time scale and what was req... See more

Company replied

Rated 5 out of 5 stars

Long Eaton Appliances were freindly, efficient, extremely knowledgeable and swift to help us choose and fit our new refrigerator. Richard fitted the fridge and did a super job. We'll return for all o... See more

Rated 5 out of 5 stars

We recently bought an oven and a dishwasher from Long Eaton Appliances. They guided us thought the various products in their showroom, and found us two that were the most suitable for us. In both case... See more

Company replied

Rated 5 out of 5 stars

Everybody from Long Eaton Appliances from sales to delivery drivers were on point. Sales very knowledgeable about the products and 2 delivery drivers sent to bring the equipment in. Good competitive... See more

Company replied


Company details

  1. Appliance Store

Written by the company

We are a family owned appliance and kitchen company, located in the historic town of Long Eaton, Nottingham. We have been trading for over 25 years and in that time, we have amassed extensive knowledge on the large number of appliance brands and kitchens we sell. In addition to our product knowledge, we have many staff members who have been with us for 20+ years! This ensures you are engaging with dedicated experts. As well as being a large appliance seller, we also design and fit fully project managed kitchens. Our team works tirelessly to ensure our clients leave us feeling we have created their dream kitchen. We are also a certified Which Trusted Trader, meaning we are a trustworthy company you can rely on, giving our customers the reassurance that we have been endorsed by a highly respected consumer organisation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,022)

407 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient helpful and friendly

The ordering process was very straightforward, the delivery was prompt and efficient. The delivery operatives were friendly and helpful.

April 11, 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Extremely friendly, helpful and professional service

From start to end, our experience with Long Eaton Appliances was excellent. We spoke to a very helpful person on the phone, explaining what we were looking for, and they explained the process of ordering in the new dishwasher and details of installation. We received messages to keepus updated at every point, including communication on the day of the install. Reg & Sean who delivered and installed the dishwasher were wonderful - very friendly and knowledgeable and they made sure everything was working as it should before they left. We also appreciated their commitment to recycling. Would highly recommend, and we will definitely be using them again

May 1, 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

Superb sales team - especially Michael.

Michael, in sales has been absolutely superb in giving genuine, honest advice regarding our purchases of range cooker, extractor hood, sink and Quooker tap. He's replied quickly to my questions and is a first rate sales person. One in a million! Long Eaton Appliance company have a superb display of a wide variety of appliances in their showroom - well worth a visit - so much choice and their pricing is the best out there. Highly recommended!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

A very professional service

A very professional service, very polite and on time. Used this company years ago, so used it again, really glad we did.
Must be the reason why they're still in business.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fridge Freezer

Ordered a new Fridge Freezer, great range to choose from. Good prices and a very friendly sales team.
A quick delivery as they had to order this in for me.
Two very friendly delivery drivers Reg and Sean who carefully brought this into my home. Removed all the packaging and gave me a quick demo. Very friendly. Overall a great experience and good prices.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

If I could give LEA ten stars

If I could give LEA ten stars, I would. Every stage of dealing with LEA has just been great. I wish all companies gave the same level of service.

After placing our order we had a call from Michael within a couple of hours. He gave a very clear view on likely delivery timescales and said he'd speed things up if he could.

We were called again with a delivery update. Then two more when the item was due to be delivered. We also requested our old fridge be collected and that was sorted out too very promptly by Gareth.

The delivery guys - Reg and Sean - were also excellent. Unpacking and installing the fridge and taking the packaging away. They couldn't have been friendlier.

Oh, and the fridge was delivered a week earlier than originally stated.

We'll be customers for life. LEA were that good.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Long Eaton Appliances

Reg and Sean called in advance about the delivery time and they arrived on schedule.
They were polite and helpful and on both deliveries they were very respectful.
Michael in the showroom and his colleagues were informative and helpful.
I would definitely recommend Long Eaton Appliances for your new appliances.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Easy buying process. Most reasonable price found with free delivery.
Excellent delivery communication and the drivers Sean and Neil were helpful and efficient.
Fully recommend.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great service from a local company with Richard the fitter ensuring safe and professional installation.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The website is really informative and easy to use, prices are very competitive, the people I spoke to in the sales department were very pleasant and helpful, delivery was easy to arrange and turned up exactly at the time they said they would and the two delivery guys, Sean and Neil, could not have been more helpful. Would thoroughly recommend.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect & professional

We chose our appliances months ago, from choosing paying & getting onhand knowledge & reassurance from the sales team, everything went really smoothly & Long Eaton Appliance Centre kept them in storage until we were ready to have them delivered. The day finally come for us to welcome our shiny new appliances into our new kitchen extension.
The delivery drivers came to us at our chosen date & time. They'd had a very busy day, but they were superb, professional, respectful & very courteous. All appliances went in, just the American fridge freezer had to have its doors removed, but nothing was too much trouble & Sean & Neil took them off & refitted them once through the door.
We couldn't be more happier with the service from start to finish & I would fully recommend Long Eaton Appliances to everyone.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The first time they came the machine was faulty. They promised to come as soon as a new dishwasher came in. Gave the day it would come into stock and it was installed the same day

I was very impressed in Reg and Aaron on how friendly and efficient they were installing the dishwasher.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Staff in sales room were very polite…

Staff in sales room were very polite and helpful.
Richard, the fitter, rang to let me know he was on his way. He was very pleasant, efficient, checked all was working ok and explained things very clearly.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

No stress

Richard came and fitted a semi integrated dishwasher, a few small issues when fitting it but this was easily sorted by Richard.

This review is based on the service from LEA not the product itself.

April 10, 2026
Unprompted review

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