Long Eaton Appliance Company Reviews 

1,022
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 417 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and friendly, offering excellent advice and guidance. The service, from sales to efficient delivery and installation, is frequently described as outstanding, with many appreciating the care taken. People are also very satisfied with the extensive range and quality of products, often finding competitive prices and great deals. However, some customers experienced issues with delivery, including significant delays, a lack of clear communication regarding delivery dates, and receiving damaged items.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting clear and polite communication... See more

Service

People report positive experiences with service, consistently highlighting the efficiency, friendliness, and... See more

Product

Customers consistently note positive experiences with product, often highlighting the extensive range of... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting competitive pricing and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Not only did you give us a fantastic deal on our new Rangemaster your service was excellent. Gareth was so helpful and obliging in his detailed information re delivery etc. time scale and what was req... See more

Company replied

Rated 5 out of 5 stars

Long Eaton Appliances were freindly, efficient, extremely knowledgeable and swift to help us choose and fit our new refrigerator. Richard fitted the fridge and did a super job. We'll return for all o... See more

Rated 5 out of 5 stars

We recently bought an oven and a dishwasher from Long Eaton Appliances. They guided us thought the various products in their showroom, and found us two that were the most suitable for us. In both case... See more

Company replied

Rated 5 out of 5 stars

Everybody from Long Eaton Appliances from sales to delivery drivers were on point. Sales very knowledgeable about the products and 2 delivery drivers sent to bring the equipment in. Good competitive... See more

Company replied


Company details

  1. Appliance Store

Written by the company

We are a family owned appliance and kitchen company, located in the historic town of Long Eaton, Nottingham. We have been trading for over 25 years and in that time, we have amassed extensive knowledge on the large number of appliance brands and kitchens we sell. In addition to our product knowledge, we have many staff members who have been with us for 20+ years! This ensures you are engaging with dedicated experts. As well as being a large appliance seller, we also design and fit fully project managed kitchens. Our team works tirelessly to ensure our clients leave us feeling we have created their dream kitchen. We are also a certified Which Trusted Trader, meaning we are a trustworthy company you can rely on, giving our customers the reassurance that we have been endorsed by a highly respected consumer organisation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,022)

407 reviews in the last 12 months

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Rated 5 out of 5 stars

Reg and Sean top blokes

I could not praise Reg and Sean enough for the quick and easy job they did on installing our new fridge/freezer and it was not an issue when they took the old one away. Great guys and very accommodating when answering any questions thrown their way.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience!

Two lovely men Reg and Sean delivered my kitchen appliances they were brilliant. Very polite, checked the parcels and asked where I store the items. What a credit to the company they both are.

The salesman Micheal was extremely helpful in sourcing my items and made me feel at ease every step of the way!

I will be using this company for more appliances in the future *****

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

New Belling Rangemaster

Reg and Sean removed my old range cooker and brought in my new one, very smoothly and efficiently.
They were both very polite and helpful

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Reg and Sean were perfect!

Reg and Sean were perfect!
I was a bit short of time and they did all they could to help.
Looking forward to commissioning our new appliances.
Thank you to all the team at Long Eaton :)

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fridge nightmare went to the shop late afternoon in a…

We went in the shop late afternoon in a bit of a pickle the fridge had decided to pack up, the lovely jo asked if we were ok and if she could help us told her our predicament and what we needed. She couldn't of been more helpful showing us what was available within 20 minutes a fridge was found in the warehouse, really impressed so much so we decided there and then to order the matching freezer as the old ones had been purchased at the same time and we gathered it was only a matter of time before the freezer went as this had happened before sorted us out with a cracking deal. She did apologise for no one being available on the day to deliver them to us but guaranteed someone would ring us first thing Monday, which they did very polite on the phone telling us that they would be with us first thing Tuesday phew. Aaron and neil arrived at the time they said my wife said they were both polite and very helpful even unpacking both appliances outside to save getting polystyrene all over the kitchen which as we all know is a flipping nightmare, got them in the kitchen taking care all the way would we recommend this company to people you bet absolutely first class service in all areas which nowadays is great. Thanks to each and every staff member you truly are a great company and local once again thank you.
Kev and sue Roadley 👍🙏

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great service all around from my online…

Great service all around from my online order being place to arranging delivery. Delivery drivers were polite and place the appliance were required. Overall excellent service from Long Eaton Appliance &Kitchen Company

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish Michael for all of his help and the two delivering the cooker Reg and Sean. Thank you for a good experience.

March 19, 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

A1 service at Long Eaton Appliances …

They were very helpful and it didn’t feel like they were just trying to sell you something, but wanted to ensure you got what you came for, there’s a subtle difference. Staff loaded the oven in my car, it was no trouble for them, they treated you like you want to be treated but not iver the top.

June 26, 2025
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Long Eaton Appliance company

Long Eaton Appliance company

I chose this company because it had very good reviews, and I can see why. I ordered via Michael, who was very helpful and easy to talk to. The goods were delivered by two really nice guys, Reg and Sean. I was informed the previous day of a two hour slot for delivery and they rang me when they were 10 minutes away. Everything went like clockwork. I would definitely use this company again, and would highly recommend them to prospective purchasers.

March 18, 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Reg and Sean were excellent!

Reg and Sean were excellent! They were thoroughly professional in their delivery and great ambassadors for Long Eaton Appliances.

March 18, 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Integrated Fridge/Freezer Replacement

The advice and service has been excellent. With great help from David in Sales through to the delivery and first class fitting by Richard - it has been very efficient and professional making it stress free for us.

A terrific customer experience.
Thank you.

March 17, 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Excellent delivery team

Excellent delivery service

March 17, 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Excellent customer service and communication

When I placed my order online I was told roughly when my appliance would come in to store. I was called to arrange delivery. When delivery day came I got another call from Long Eaton Appliance Company profusely apologising for not being able to deliver. No lies or spinning the yarn. The box is damaged and so is the appliance.
They then gave me another delivery date and time. When the date and time came they were bang on the mark. This company has a huge rang of appliances and most are cheaper than the manufacturer's RRP. Value for your money and communication from them is correct. I would buy from the Long Eaton Appliance Company again.

December 31, 2025
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

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