Lots Road Auctions Reviews 98

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I was made to feel very welcome at Lots Road Auctions. As, I had been recommended to sell a work of art here by a member of my family, I had hoped for good things. The sale of the art went really we... See more

Company replied

Rated 5 out of 5 stars

I have shopped here numerous times over 20 years, and once sold with great success through them. They have a practical monopoly in their field and are not inexpensive but they do a five star job. Memb... See more

Rated 5 out of 5 stars

We sold several of our furniture through Lots Road over the course of the last year. Each time, we were very happy with the results. They are always very transparent, professional, informative and hel... See more

Company replied

Rated 1 out of 5 stars

Buyer beware. This company put up for auction a Led Zeppelin album with four signatures. I asked whether these were authenticated. No answer. I asked again. No answer. After enquires with experts I wa... See more

Company replied

Company details

  1. Auction House

Written by the company

Lots Road Auctions, Chelsea - For all things authentic, alternative, iconic and magnificent. Since 1979, Lots Road's auctions have been in every interior stylists’ and private collectors’ diary. The carefully curated mix of antiques and contemporary items; from fine works of art, to mid-century furniture and contemporary designer pieces ensure that there is something for everyone to get excited about. Housed in the iconic Piper Building in Fulham, Lots Road Auctions is one of the largest single space auction houses in the Country. Auctions are held every Sunday, from 11am, offering Contemporary and Traditional Furniture and Decorative items, Antiques, Paintings, Objet d’Art Carpets, Designer Goods and collectibles. The specialist auction, which takes place once a month, is a must for lovers of fine antiques, continental furniture, silver and jewellery, as well as unique carpets. Lots Road Auctions are open for viewings every day and fully photographed catalogues are available to view on their website. Condition reports and addition information is available on request.


Contact info

3.8

Great

TrustScore 4 out of 5

98 reviews

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Maureece Taylor has been extremely…

Maureece Taylor has been extremely efficient and professional throughout the whole process.
Thank you Maureece!

November 5, 2023
Unprompted review
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Reply from Lots Road Auctions

Hi Nozha, thank you so much for taking the time to leave a review, we will be sure to pass your comments on to Maureece and hope to see you here again very soon! Olivia

Rated 3 out of 5 stars

How do you know items have genuinely been sold

We have had a positive experience from Lots Road in the past but on a couple of occasions recently I have put in an online bid on items which have not been successful and within a few weeks the apparently same item with a very similar estimate have appeared again which is confusing. I have questioned this via a condition report but the response is fuzzy - it’s a similar item??

October 5, 2023
Unprompted review
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Reply from Lots Road Auctions

Hi Suzi, thank you for your review. We have thousands of beautiful items that pass through our doors every week and we deal with both private vendors as well as selling on behalf of trade vendors who sometimes sell excess stock through us if they are finding things slow in the primary market place. As such, it can be possible that the same or similar items come through as they may have more than one. It is also entirely possible that the successful bidder changes their mind for whatever reason and re-lists an item in a future sale after completing their own purchase. If your online bid is unsuccessful and the item hasn't sold you are welcome to reach out to our aftersales department on a Monday (day after the sale) to see if the vendor will agree to a price rather than re-listing the item in a future auction. You can check the website after the sale as it will display the sold status of all the lots in the sale. If you have any other questions feel free to reach out to me directly and I hope we can welcome you to Lots Road again soon! Olivia - olivia@lotsroad.com

Rated 5 out of 5 stars

Fantastic service

Absolutely fantastic service I received yesterday from Frey – and subsequently also from Paul and Dave.

I made an online enquiry about Sunday’s sale late on Sunday night, and Frey called me yesterday about the items, which I was then able to purchase and take away (with the excellent service and help of Paul and Dave), who packaged up the items (2 light fittings).

They were all extremely kind, polite and couldn’t have been more helpful. I look forward to many more interactions with Lots Road Auctions!

October 3, 2023
Unprompted review
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Reply from Lots Road Auctions

Hi Jo, thank you so much for taking the time to leave us a review, I’m delighted to hear about your experience and hope we will be able to welcome you at Lots Road again soon - Olivia

Rated 5 out of 5 stars

Simple process to value and receive…

Simple process to value and receive items. Good sale price achieved within the estimate I was given. And smooth settlement and invoicing to tidy up. No complaints- great service

October 1, 2023
Unprompted review
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Reply from Lots Road Auctions

Hello Tim, thank you so much for taking the time to leave us a review - great to hear you were happy with your experience. We hope to work with you again in the future! Olivia

Rated 5 out of 5 stars

Best way of saying goodbye to pre-loved furniture

We sold several of our furniture through Lots Road over the course of the last year. Each time, we were very happy with the results. They are always very transparent, professional, informative and helpful. The process is quite easy as well. Maureece, particularly, has been very responsive and assisted us through all our queries and followed up on the results. Would highly recommend.

October 1, 2023
Unprompted review
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Reply from Lots Road Auctions

Hi Mehmet, thank you so much for your review, I am thrilled to hear about your experience and will pass on your kind words to Maureece. We hope our paths cross again in the future! Olivia

Rated 5 out of 5 stars

Very easy and helpful staff

Very friendly and easy to use, would highly recommend

October 1, 2023
Unprompted review
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Reply from Lots Road Auctions

Thank you so much for taking the time to leave us a review, we really appreciate it and hope to see you here at Lots Road again soon - Olivia

Rated 5 out of 5 stars

Selling the easy way!

We recently sold some unwanted furniture through Lots Road Auctions and we were completely blown away by the ease, efficiency and user-friendliness of the whole process. From the outset, everyone we dealt with could not have been more helpful. From the person who took our initial call and answered our questions; to the extremely knowledgeable people in the Valuations team, such as Jono and his colleagues; to Maureece who contacted us once our items had been sold. We really cannot praise them all enough…The Lots Road Auctions team is a class act and we wouldn’t hesitate to recommend them.

September 12, 2023
Unprompted review
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Reply from Lots Road Auctions

Hi Aris! Thank you so much for taking the time to leave us a review. I’m thrilled to hear about your positive experience and hope we will have the opportunity to welcome you to Lots Road again soon! Olivia

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Professional and responsive service. Will definitely use them again. Maureece was great to deal with.

June 10, 2023
Unprompted review
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Reply from Lots Road Auctions

Hi Susan, thank you so much for taking the time to write a review :) We hope to see you here at Lots Road again in the future - Olivia

Rated 5 out of 5 stars

Today I collected some goods on behalf…

Today I collected some goods on behalf of a friend. Frey could not have been more helpful or kind. He helped me get transport & loaded the taxi for me. I would have struggled without his help. Thank you Frey!

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

My experience with Lots Road Auctions

My experience with Lots Road Auctions, and in particular with Chiara Maggioni, was extremely professional and positive, especially in terms of expertise and customer communication and service. Will definitely recommend and use again.

June 18, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you

I was very impressed with my dealings with Chiara Maggioni (handbag and Hermes scarf valuer)
She took great trouble in her research and was spot on and very helpful, professional and so efficient. Thank you for such a great service.

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service

I sold some handbag accessories at Lots Road and Chiara's service and advice was precious.

Her valuation was spot on and I was very happy with her professional and friendly support.

Highly recommended experience.

Greta

June 18, 2023
Unprompted review
Rated 5 out of 5 stars

More fun than shopping

Over the years we have bought some amazing items from Lots Road and just visiting the auction like we did last Sunday is a great experience. The service from Andrew Mackay and the team there has been exemplary.

June 4, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Pj

Collected some items my husband bought and Pj was very helpful and efficient and managed to lift the items him self as I have back problems and can’t do so myself, very loverly young man

June 7, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I check the sale catalogue weekly and have found some wonderful decorative pieces along with some very well priced branded furniture and light fittings at a fraction of the new price. Excellent service from all the team and special thanks to Frey and PJ for all their assistance tracking down the successful bids and carrying out the heavy items to my car - always with a smile!

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

Lots Road Auction house

Lots Road Auction house , always friendly and happy to help especially the guys on the auction floor Maureece , Paul and Dave .. great guys and always so helpful..

Many thanks

Bailey

Junk Monkey

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience selling and buying

Great experience selling and buying. I have sold and bought furniture from Lots road for couple of years now. Maureece has been very helpful with valuations and great communication. Very pleasant and personable to deal with.

June 3, 2023
Unprompted review

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