Louis Moto United Kingdom Reviews 

290
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

They are nothing else but scumbags. I had a issue with indicator very expensive one almost 80 euros each. One of them malfunctioned so I contacted Louis Moto they responded great they sent a label to... See more

Rated 1 out of 5 stars

Very slow delivery, the excuse being they were very busy. You are a business deal with it. Had to pay nearly £50 import duty which I had to open a PayPal dispute to get it repaid as they completely... See more

Rated 5 out of 5 stars

Had a great experience, prompt shipping that was tracked and quickly dispatched. Jacket was well packaged and as described, customs and import duty was refunded as advised on the website within around... See more

Rated 5 out of 5 stars

Brilliant service. Excellent communication. Great prices. Quick delivery, and kept up to date at all times. Once you have paid for the items, reasonable postage. There is no extras to pay when it come... See more

Company details

Written by the company

Discover over 55,000 products from 500 brands in more than 85 stores! As Europe's no. 1, we offer you a huge selection of motorcycle clothing, helmets and technical accessories. Whether you are looking for textile or leather clothing, full-face or flip-up helmets, we have everything you need. For mechanics, we have wear parts, care and maintenance products,


Contact info

2.4

Poor

TrustScore 2.5 out of 5

290 reviews

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No recent history of asking for reviews

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2.4

All reviews

(290)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

I had reservations about purchasing from a company in Europe after brexit because of hidden fees etc, especially having fallen victim of this in the past. I need not have worried. The Louis Motorrad website is transparent and most importantly the time from order to delivery was extremely fast, similar to if I had purchased within the UK. Highly recommended! Well done to Louis Motorrad.

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy

I bought from Louis Moto and was very impressed. They kept me 100% informed at all times on the progress of my order.
The only issue was one caused not by the supplier but with the British Postal Service who stalled the delivery by more than four days

June 1, 2023
Unprompted review
Rated 2 out of 5 stars

Very Poor Service

The packaging was not good enough for the weight of the products, the plastic case was broken and no longer really usable. I was offered a 10 euro discount, I decided to return the product. When I received the email with the link for returning the good I was in shock, the amount of paperwork I was expected to complete was not acceptable. I was left with no other choice but to accept the damaged goods, I will never use you company again,

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Good service

They were the only company still selling the correct visor for my old Nolan helmet.
It was dispatched promptly and arrived in good order.

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Communication

Communication, via tracking information was very helpful. Goods arrived in perfect condition, and I am fully satisfied with service.

May 22, 2023
Unprompted review
Rated 1 out of 5 stars

False promises

Terrible, I was informed that if I bought an item and received a customs invoice that the company Louis Motorrad would pay it, I received the letter from Royal mail and sent it to the company and guess what no reply despite a number of emails.

May 16, 2023
Unprompted review
Rated 1 out of 5 stars

order completely gone wrong

My order (new visor+pinlock) was accidentally sent to a German address instead of to my hone address in the UK. Replacement has been sent out but has not arrived so spent the bank holiday weekend (Pfingsten) off my bike as no visor for my helmet. Pissed off is an understatement.

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

SW-Motech Adventure Rack

Item arrived quickly and safely to UK, thanks! Excellent instructions enabled rack to be fitted without any problems. I would use Louis Moto again.

May 19, 2023
Unprompted review

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