Lowcostepc 

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Rated 1 out of 5 stars

scammers, they take on contractors and just simply dont pay them, thats why they offer customers such good prices

Rated 5 out of 5 stars

Everything from start to finish was a breeze. I placed my order and within a few hours I had a call to acknowledge receipt from a human being, Chris...! During this call I was told what to ex... See more

Rated 5 out of 5 stars

Maxine was brilliantt, she made me feel so at ease. She was very COVID conscious so I felt safe at all times. She was thorough and professional and obviously new her area of work really well. I w... See more

Rated 5 out of 5 stars

Needing an epc for the sale of my late mums house I was shocked at the cost I was quoted so went looking for a more sensible price. Through a search engine I found low-cost epc, apprehensive at first... See more


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Rated 5 out of 5 stars

So helpful

Needing an epc for the sale of my late mums house I was shocked at the cost I was quoted so went looking for a more sensible price. Through a search engine I found low-cost epc, apprehensive at first I needn't have been. Very efficient very helpful and friendly.

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

Maxine was brilliantt

Maxine was brilliantt, she made me feel so at ease.
She was very COVID conscious so I felt safe at all times.
She was thorough and professional and obviously new her area of work really well. I would definitely recommend her to friends and family. A lovely lady

January 29, 2021
Unprompted review
Rated 5 out of 5 stars

After an Enquiry They contacted me And…

After an Enquiry They contacted me And the Assessor Mr Bilal was at my house within hours. The reporat was uploaded and Certificate was ready by Evening .
Highly recommended
Taj

January 6, 2021
Unprompted review
Rated 1 out of 5 stars

Extremely bad experience

Where can I start. The assessor was nice and prompt. I asked for a cash price and was stated £35.00 in total. The gentleman known as Chris at their office demanded their referral fee of £14.95. I asked the reason for this since it was paid in cash. He argued with strong loud tone and extremely rude. Laughing at the background. extremally Rude. If you want to feel humiliated then by all means please feel free to go with these guys.

New notes 13/12/2020
When I asked for a cash payment I clearly stated to the assessor that my card is blocked and happy to pay in cash. I asked the questions how much in total he answered £35.00 no mention of referral fee. The referral fee is fully paid. Also I did enquire for many companies at the time of request.

Chris who works for this company and potentially the owner of this company sent out an intimidating email of me slandering his own. Threaten to take me to county court and potentially sending out a country court form by midnight without consideration to CPR set by the county courts. Absolutely a shamble. I have rated their service based on what has actually taken place. Conversation is recorded and will endeavour to give this to trust pilot. I found hun rude and talk all over you. Threatens. Has no manners and no decency whatsoever. Was happy to remove the feedback should he had apologised. Counter claim will be made against this gentleman for stress and inconvenience. I have also referred the matter to the police as I felt threaten by his tone of voice over the phone. Any further communication other than what is specified by CPR OF COUNTY courts will be deemed as anti-malistation and will ask my legal representatives to place an anti molestation charge against him. It’s absolutely bizarre having to write this and substantiating whatever has happened. Please get a grip over your emotions and move on with your life. Hopefully this feedback would teach you a lesson of how to speak to customers with respect.

December 13, 2020
Unprompted review
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Reply from Lowcostepc

Hi Mohamed,

Thank you for your review. Feedback is very important to us as it is always a measure of the level of service offered. I am sorry you had difficulty understanding the ordering process and how or why the payments are split in the way they are. I am also profoundly sorry that we live in a society where we live amongst people that lack a sense of common decency in the way that has been displayed by you. I will direct your attention to feedback left by other people who have responded very positively about the service offered. These are a testament to how simple, straightforward and professional the service we provide is.

You ordered your EPC from us on 3rd December 2020 at 9:52am and accepted our terms of business. At the point of ordering, you were made aware that the total cost of the service was £49.95. You don't seem to dispute this. This amount is split between £35 to the assessor and £14.95 to ourselves as a service charge. Most of our competitors will take the full fee upfront from the customer and then settle the assessors fee some 30-60 days later. We find that by allowing the assessor to be paid direct by the customer on the day of the appointment serves as an incentive to complete our jobs quicker than they do for other companies they might also contract their services to. Furthermore, we feel it offers our customers the peace of mind in knowing that they don't need to pay this fee until the assessor has arrived at the property. Paying for services upfront is always a risk and our process eliminates this risk for our customers.

You were sent numerous emails and a text message explaining the payment split. We couldn't be any clearer about how or why we split the payment in the way we do.

You have said in your review that you had asked the assessor how much for a case price and the assessor responded by saying £35. The assessor was correct to say this as this was his portion of the split payment. It seems that what you had attempted to do was renegotiate the fee with the assessor having already entered into a contractually bound obligation with ourselves.

We offer a service in good faith and on the understanding that everybody involved in the process does exactly as agreed and acts in an honest and morally correct way. I am thankful that your behaviour isn't typical consumer behaviour because if it were, we'd be forced to reconsider how we charge for our service which would be to the detriment of others.





Rated 5 out of 5 stars

Very professional

Very professional. Have used before already, this is the second time. Very easy to book via email. Response received the same day and the assessment can be booked as soon as the next day. Highly recommended!!

December 12, 2020
Unprompted review
Rated 5 out of 5 stars

Next day EPC! :-)

Booked EPC on Friday. Epc carried out Saturday morning, Epc emailed through on Sunday! £49.95 Great service!

November 22, 2020
Unprompted review

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