Lullaby Lane Baby Shop Reviews 166

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as beautifully made and soft, exceeding expectations from online photos. The delivery service is frequently highlighted for its speed and efficiency, with many items arriving quickly, sometimes even the next day, and often with tracking details. People also appreciate the excellent value for money, finding the prices reasonable for the quality received, and the ordering process is generally described as easy and smooth. However, some customers also noted issues with product accuracy, such as receiving items with noticeable color differences from the website images or personalized items with wonky writing. A few other people also felt that some products, particularly personalized ones, were of low quality or defective, and did not fit as expected, leading to dissatisfaction with the price paid. There were also occasional reports of incorrect items being sent, though these were often resolved quickly by the company.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the beautiful material, high quality, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the very... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the speed... See more

Order

Customers consistently note positive experiences with order, frequently expressing their intention to reorder... See more

Price

People report positive experiences with price, often noting the amazing quality of items for the cost.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my wee boys first birthday outfit. What can I say. I absolutely love it!! Very good quality. And feels amazing. Definitely be ordering from here again. Also very quick delivery. Highly recomm... See more

Rated 5 out of 5 stars

Ordered a newborn baby pink little suit for my new grandaughter. The quality is fantastic, beautifully made and was delivered within 48 hours from ordering. I just happened upon Lullaby Lane Whilst... See more

Company replied

Rated 5 out of 5 stars

A wonderful selection of baby clothes. I couldn't stop ordering for my long awaited Grandson. Beautifully made and great value. Ordered on Sunday arrived on Wednesday. A fabulous parcel to receive... See more

Rated 5 out of 5 stars

The most beautiful clothes for an amazing price! Brilliant quality, really fast delivery also! Can’t wait to put my daughter’s Christmas outfit on her!!! Will 100% be using lullaby lane baby shop in t... See more

Company replied


Company details

  1. Baby Clothing Store

Written by the company

For all those expecting a new arrival, Lullaby Lane Baby Shop provides a wide range of quality baby clothes and accessories, that can be professionally personalised so you can share the joy of your baby wearing the cutest unique baby clothes, this is why our customers keep coming back for more. Lullaby Lane Baby Shop is dedicated to offering a fast and friendly online shopping experience. We specialize in providing high quality baby boutique products, and clothing at an affordable price. We supply some the cutest babywear, and gorgeous more bespoke Spanish Style baby outfits ideal for any special occasion.


Contact info

4.8

Excellent

TrustScore 5 out of 5

166 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Amazing experience from this little…

Amazing experience from this little family run business. I ordered a personalised baby loungewear set which I absolutely love - have not been able to find one for such a small baby (3-6 months) anywhere else! I also ordered two tartan baby outfits, one unfortunately was too small however I returned it with no issues and received the refund promptly. The second tartan dress was perfect, such a lovely thick material with an underlay. We used it for our baby’s Christmas photoshoot. I looked so much more expensive than it was!
Very happy customer

November 8, 2021
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money.
I order two hats from the drop down box to be the same.
I received
One ribbed fabric
One plain fabric
One was white
One was off white
One had silver stitching
One had dark great stitching
The font wasn’t the same on either hat and both hats had a wonky letter. pics available . Please don’t waste your money purchasing from here because you will be left with the product and refused a refund. Go elsewhere

November 7, 2021
Unprompted review
Lullaby Lane Baby Shop logo

Reply from Lullaby Lane Baby Shop

It is always disappointing for our small family business to receive a low score review, however, as in our email communication with you yesterday you stated you would be taking to social media to ensure we lose sales, unfortunately this comes as no surprise.

To respond some of the points you have raised.
We are aware that the ribbing on the best selling larger hats is different, that is why we have included a photo on every page of our website that sells these hats of them laid out in size order that clearly show the hat you will receive.
We use the same high quality brand embroidery thread for stitching, and the same professional standard embroidery software for the formation of the letters. Our high quality UK made hats are our highest selling product and in the vast majority of cases our customers are delighted with them. And consider them good value for money.

I am sorry that this has caused you to be so angry. Our refund policy regarding personalised items is quite clear and we apply it fairly.

As you have also left this review on our main review platform on our facebook page, the above response can also be found there.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, personalised item was dispatched before the recommended time frame. Lovely range of baby boys clothes. Will use again

March 8, 2021
Unprompted review
Lullaby Lane Baby Shop logo

Reply from Lullaby Lane Baby Shop

Thank you so much for your review. We really appreciate it.

Rated 5 out of 5 stars

Would recommend

Recieved my personlised baby pom pom hat today its beautiful can't wait to have my baby wear it very quick delievery too

February 27, 2021
Unprompted review
Lullaby Lane Baby Shop logo

Reply from Lullaby Lane Baby Shop

Thank you so much for your review. So glad you love the hat!

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