Luma Lighting Reviews 

469
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I am so grateful for the assistance Stefanie at Luma Light in getting me up and running with my new LED light. It turned out I was being too careful with plugging in the light to the power source. S... See more

Rated 5 out of 5 stars

Answered query I had very quickly and accurately (other sellers didn't even bother replying or was unreliable as they obviously had not read the question properly or checked stock). Item ordered was... See more

Rated 5 out of 5 stars

Inherited a rather unusual light fitting - with bulbs we'd never seen before... When they finally gave out, we thought we'd have to replace the whole unit. That was until we found replacement bulbs... See more

Rated 5 out of 5 stars

Price competitive, quick to deliver. When pointed out 2 bulbs were missing they responded in 20 min by e mail and offered cash refund or to send to arrive on the day of my choice. If the test is how y... See more

Company details

  1. Lighting Store

Information provided by various external sources

www.lumalighting.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

469 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(469)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellant service

The product ordered arrived promptly, the item was as described and very good value for money. No hesitation in recommending this company

September 1, 2016
Unprompted review
Rated 5 out of 5 stars

Service and delivery

Super service from Luma Lighting and their courier DPD. Fully informed of delivery, which was achieved.

August 31, 2016
Unprompted review
Rated 5 out of 5 stars

New customer

It has taken me ages to find a centre light for my lounge, eventually I chose a phoenix ceiling pendant. The standard delivery was very quick within 3 days. However when I opened the parcel I had someone else's order. I telephoned LumaLighting immediately, this was sorted without any hassle, lots of apologies and the correct order arrived the very next day at a time of my choice.
The pendant looks great.
I would definitely recommend this company.

August 11, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service and aftersales

Good quality products at competitive prices and very well packaged. Excellent service. My delivery was a couple short of one item. A quick phone call to report this was dealt with very politely and the shortages were despatched immediately. This prompt resolution of a problem demonstrates a strong commitment to customer service including aftersales.

August 11, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

I rang to make sure the 30 items I wanted were in stock.
Once confirmed I filled in the online order process and the goods arrived the very next day; service that cannot be faulted. Excellent.

August 11, 2016
Unprompted review
Rated 5 out of 5 stars

great service

I placed an order for 23 down light fire hoods. I was notified by email when the order was received and notified again when my order was dispatched. the order only took a couple of days to arrive. A faultless service and I would definitely use this company again.

August 10, 2016
Unprompted review
Rated 5 out of 5 stars

Speed & effciency

Lights arrived with me 3 days after ordering, they were well packaged.
No problems fitting them & they are awesome.
Highly recomend

August 7, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look