10/10 toppscore for Mathilda på kundeservice som ordnet opp i problemene så fort hun kunne
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See what reviewers are saying
I had a really good experience with Yakup. He was helpful, looked into the details, and made sure everything was clear. It felt like he genuinely cared about giving good support. Also, it's a nice bon... See more
Company replied
not cluttered like other bank apps, love the digital cards and the fact I don't have to click through 15 menus to find what I'm looking for! my primary bank has a block in place for online purchases,... See more
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I was using them and then they started asking thousands of questions about my transfer. The support replied like a robot (I think it actually was robotic/templated responses). and even after provi... See more
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Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I love fishing 🎣
Easy aksess to games,
Love the bonuses and the game choice are perfect for me, the customer ar also wery politely and helpful all the time. And the design is perfect for me ho live by the sea
August 29, 2025
Unprompted review
Reply from Lunar Norway
Hi Marlene,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. Thanks for sharing your experience with us.
All the best,
Marlen
No response from suppoprt, terrible bureaucracy
I was using this bank succesfully to trasnfer money for my travel but then suddenly they locked everything requesting some docuemnts. After providing full documents package and explanation my account is still locked for mor than a week (10 days). And there's no response from support after multiple messages to them!
August 12, 2025
Unprompted review
Reply from Lunar Norway
Hi Torill,
Thank you for taking the time to leave a review about us.
We understand that having an account or card blocked can be frustrating, and we apologize for any inconvenience this may have caused.
At the same time, we ask for your understanding that we are a regulated bank and have an obligation to understand how our accounts and products are being used. This is due to our regulatory requirements, such as our obligations under the Financial Supervisory Authority, our general terms and conditions, and the Anti-Money Laundering Act, which require a high level of customer due diligence.
You will, of course, receive assistance. Please feel free to contact me, Marlen, at +47 23 96 30 00, and I will personally help you.
Best regards,
Marlen
Effective feedback loop
Quick and aqurate information by customer service. Intuitive and easy to understand feedback on every question and answer.
July 31, 2025
Unprompted review
Reply from Lunar Norway
Hi Simon,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Marlen
Informative and nice conversation with…
Informative and nice conversation with the customer service
July 29, 2025
Unprompted review
Reply from Lunar Norway
Hi Irma,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Marlen
I am so happy to have discovered Lunar
I am so happy to have discovered Lunar. Easy app to get the overview I need, and very serviceminded support and customer service . I was just going to test Lunar for a short period, but I find it better than my regular bank. Now I will continue my relationship with Lunar. A relation that also provide me with EuroBonus points.
July 21, 2025
Unprompted review
Reply from Lunar Norway
Hi Åse,
Thank you for your five shining stars!
We're so happy to hear that you're enjoying earning EuroBonus points with Lunar.
We look forward to having you with us on this journey.
Best regards,
Marlen
Great customer service
Great customer service and the lunar app is easy and understandable to use and navigate through.
July 22, 2025
Unprompted review
Reply from Lunar Norway
Hi Abdihakim,
Thank you for your nice review.
We're delighted to hear about your experience with our support and it's so nice to see that you appreciate our app!
Thanks for sharing your experience with us.
All the best,
Marlen
Great bank and the perfect card for…
Great bank and the perfect card for people that like to travel. This is the only card I’m using when travelling. Lovisa and the rest of the customer service team are always there and ready to assist you when issues arise. Great card and great customer service!
July 21, 2025
Unprompted review
Reply from Lunar Norway
Hi Henry,
Thank you for your nice review!
We're delighted to hear about your experience with Lovisa and the rest of our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Alva
Simple
I prefer simplicity in almost everything. Lunar is something I accidentally sign up for waaay back (Pun Intended). But happiest accident of my life. Simple, informative and great interest rates. It's become my daily banking app.
July 12, 2025
Reply from Lunar Norway
Hi,
Thank you for your nice review!
We're thrilled to hear you find our app simple, informative and with great interest rates – and that's we've become your daily banking app. That's exactly the experience we're working for.
We look forward having you on our journey!
Best regards,
Alva
Fast support
July 10, 2025
Unprompted review
Reply from Lunar Norway
Hi Sabina,
Thank you for your review!
We're delighted to hear that you found our support team fast – that's exactly the banking experience we're working for.
We look forward having you on our journey!
All the best,
Alva
What kind of weird bank is this?
As a Norwegian resident with a personal identification number and Bankid, I applied to open a Lunar bank account. After waiting for a few days, they wanted statements from all my bank accounts for the last 3 months.
I uploaded everything. And I waited and waited, then a message came through the chat asking why I live where I live, that I have to explain why I live at the address that I have officially in the national registry...
I replied and even after 5 days there was no response or account opening.
So the 10-day deadline for opening an account has not been met.
Communication terrible.
And finally, when I wrote to other employees, after 12 days of waiting, I received a rejection message that they would not open an account for me. After a shameful investigation and special words about my place of residence, they rejected the application to open bank account .
No modern digital bank does this. Not even a normal physical bank.
These methods do not belong in the 21st century!
July 9, 2025
Unprompted review
Reply from Lunar Norway
Hi Adam,
Thank you for your review.
We are sorry to hear about the experience you’ve had during the account application process with us. This is not how we want our customers to feel when registering. At the same time, we ask for your understanding that we are a regulated bank and have an obligation to ask questions when establishing a customer relationship. This is due to our regulatory requirements, including our obligations under the Financial Supervisory Authority, our general terms and conditions, and the Anti-Money Laundering Act, which require a high level of customer due diligence.
Please feel free to contact me, Marlen, at +47 23 96 30 00 and ask for me directly. I will personally assist you with whatever you may need.
All the best,
Marlen
I had a really good experience the CS
I had a really good experience with Yakup. He was helpful, looked into the details, and made sure everything was clear. It felt like he genuinely cared about giving good support. Also, it's a nice bonus that the Lunar card lets you earn SAS EuroBonus points. Overall, I appreciated the customer service and the extra effort. Big thanks for the excellent support and personal touch!
June 25, 2025
Unprompted review
Reply from Lunar Norway
Hi,
Wow, what a fantastic review!
We're delighted to hear that you had a really good experience with Yakup and found him helpful and very service-oriented. That's exactly the banking experience we're working for!
I have forwarded your kind words to Yakup.
Thank you so much for your nice review and your five shining stars.
All the best,
Marlen
I haven't received the card yet so I…
I haven't received the card yet so I haven't tried it but I'm looking forward to trying it out
June 30, 2025
Unprompted review
Reply from Lunar Norway
Hi Anna,
Thank you so much for your nice review and your five shining stars.
Thanks for sharing your experience with us.
We're looking forward having you with us on our journey.
All the best,
Marlen
Reply from Lunar Norway
Hi Eirik,
Thank you for your nice review.
Thanks for sharing your experience with us.
We're looking forward having you with us on our journey.
All the best,
Marlen
Great bank and APP - Try the AI-support!
I really love how easy it is to use, and the AI-support is so fast and easy to use. Really helpful!
My only wish is, when using the card, the SAS eurobonus would effect the level of membership at SAS. But it doesn’t.. It only collect the points without increasing the level.
All in all: a great bank and APP.
Cards are nice and it also supports ApplePAY.
Keeps up the with interest% like other banks on savings.
10/10. A++
June 19, 2025
Reply from Lunar Norway
Hi Erik,
Wow, what a fantastic review!
We're delighted to hear that you find our services and app easy to use. We really appreciate the feedback on the SAS EuroBonus card and will take it forward internally.
Thank you so much for your nice review and your five shining stars.
All the best,
Marlen
Best bank I've ever had
Best bank I've ever had! Easy to use, friendly and responsive customer service. The perks of the premium account is suiting me perfectly, and definitely worth it!
Thanks Lunar.
June 18, 2025
Reply from Lunar Norway
Hi Johan,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. We're delighted to hear about your experience with our support. Thanks for sharing your experience with us.
We're looking forward having you with us on our journey.
All the best,
Marlen
They have a easy app to learn about how…
They have a easy app to learn about how to use it. It took me about 5 minutes to know how to transfer money and even order a bank card (even though they have also an virtual card). And even to get the card in to my ApplePay wallet was easy. Without Lunar I think I would still have to have a physical card to pay for things. Now I don’t need that. Thanks to Lunar
May 13, 2025
Unprompted review
Reply from Lunar Norway
Hi Ann Teresa,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. Thanks for sharing your experience with us.
All the best,
Marlen
Easy and transparent reliable bank with excellent personal assistance
My husband and I were clients of Lunar in Denmark and it was very good experience all the way so after some time suffering with "early 2000 bank experience" in SpareBank we needed a lot an easy, transparent, flowing, human and client oriented everyday banking. That's why we back with Lunar.
Huge plus that makes it all easier is that Lunar has some trully quilified, professional and involved agents that you can reach in one easy call.
We had some drawback, I called and Marlen attended the call. She not only fixed the inconvenient created by others by mistake in the same call, she made a message follow up explaining step by step what is need to be done from our part and resolved everything else withing a day.
Such a resolution, professional, efficient, personal, super fast, very polite and positive attitude as hers is what everyone expects in banking but get quite rarely unless you are premium client.
Will stick again with Lunar for my day to day banking.
May 1, 2025
Unprompted review
Reply from Lunar Norway
Hi there,
Wow, what a fantastic review!
We're delighted to hear that you found our support team fast, helpful and very service-oriented. That's exactly the banking experience we're working for!
I have forwarded your kind words to Marlen.
Thank you so much for your nice review and your five glowing stars.
All the best,
Alva
Reply from Lunar Norway
Hi, Bjørnar!
Thank you for your five shining stars!
We're thrilled to hear that you got a quick answer and a good solution to your issue.
We're looking forward having you with us on our journey!
All the best,
Marlen
Recomended
Good appsolutions, make your everyday finances easier to control. Quick and good help from support when needed
April 14, 2025
Unprompted review
Reply from Lunar Norway
Hi Kjersti,
Thank you for your five shining stars!
We're thrilled to hear that you like our app. We're looking forward having you with us on our journey.
All the best,
Marlen
recommended
has good solutions so that you get a better overview of your everyday finances, easy to use, good app solutions and easy to get quick and good help from support.
April 14, 2025
Unprompted review
Reply from Lunar Norway
Hi Kjersti,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. We're delighted to hear that you found our support team quick and helpful. Thanks for sharing your experience with us.
All the best,
Marlen
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