My experience was really satisfactory , you explained everything into details and helped me with all I needed about the app. Your service was excellent and am happy to be luna customer. Thanks you An... See more
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I had a really good experience with Yakup. He was helpful, looked into the details, and made sure everything was clear. It felt like he genuinely cared about giving good support. Also, it's a nice bon... See more
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not cluttered like other bank apps, love the digital cards and the fact I don't have to click through 15 menus to find what I'm looking for! my primary bank has a block in place for online purchases,... See more
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Can’t recommend enough! Customer service is fast (really appreciated talking to Mathilda- she would methodically explain to me what the issue was) and comprehensive. Services are top notch.
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Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Excellent customer service
Excellent customer service. We received prompt and clear responses from the agent named Philippa. We didn’t had to explain the issue a lot, the agent quickly understood the issue and got us a resolution.
October 31, 2024
Unprompted review
Reply from Lunar Norway
Hi, Jithin!
Thank you so much for the kind words about Philippa. We're so glad you've had a great meeting with our support! This is exactly what we aim for in Lunar – clear and fast responses ☺️
We are looking forward having you onboard 🤩
Best regards,
Ingrid
Used to be better
In their fight for profitability after buying the customers with 4% interest rates on deposit accounts, now they closed down this type of account and locked this only to the ones that needs to pay for the monthly subscription. The limitation of only moving 100k nok per day is also not good once you want to pay bills and move money to invest in other products.
October 7, 2024
Reply from Lunar Norway
Hi, Arthur.
Thank you so much for taking the time to leave a review of us on TrustPilot.
We always strive to improve our products to the better, and this was a choice made in order for us to expand our offerings, on the way to becoming a full-scale bank, also in Norway.
It is true that we have a limitation of 100 000 kr on transactions, however, the limit per day is 200 000 kr.
Im sorry to hear that you are displeased by our recent change. Our new savings account is dedicated to your savings, that is why we increased the interest on the account to 4,5%.
We have also created functions for the account so that you can easily save more and you can share the savings account with other Lunar users, and set up automatic transfers to the account.
When that is said, I would love to hear more from you about what products you would like, and how we can improve to make your banking experience as good as possible.
Please contact our customer support in the in-app chat or by phone at +47 23 96 30 00, and ask for my name. I will personally bring attention to your feedback and help you further.
Kind regards,
Philippa
Risky to have with them big amounts …
It’s risky to hold large amounts of money with Lunar, as they can freeze your account without warning, demanding you to explain the source of the funds. This practice can make you feel unjustly treated, almost as if you're being accused of wrongdoing. Instead of providing a simple notification, their approach seems questionable and could be considered a violation of proper procedures.
I hope this detailed explanation encourages Lunar to improve their practices.
BR,
October 2, 2024
Reply from Lunar Norway
Hi,
We're truly sorry that you have experienced difficulties. We always strive for fast responses here at Lunar. I would love to hear what has happened, so we do not come across the same difficulties again.
All feedback is great feedback as long as we understand the pain points.
Please contact our customer support in the in-app chat or by phone at +47 23 96 30 00, and ask for my name. I will personally bring attention to your feedback and help you further.
Kind regards,
Philippa
Super quick and effective
Super quick and effective. Philippa was really helpful and resolved my issue straight away. Lunar has been great bank for me with every feature I could possibly need to take care of my money.
October 9, 2024
Unprompted review
Reply from Lunar Norway
Hei, Stef!
Thank you so much for your five stars ✨
We love hearing about good and positive customer encounters. We have forwarded this to Philippa.
Looking forward having you with us on our journey 🚀
Best,
Ingrid
Frequent issues
The bank's service is not so great at the moment. There are frequent errors and disruptions in the service which should not occur for a critical banking service.
September 29, 2024
Reply from Lunar Norway
Hi,
Thank you so much for the feedback. We're truly sorry to hear about your experience. This is not the experience we strive to provide to our customers.
Since we don't recognize the case you're expressing, we'd really
want to look into the case, to understand your situation, and help you further. Please reach out to our customer support, so that we can look into the matter and help you. You can ask for me, Philippa, and I will personally help you with whatever it may be,
Best regards,
Philippa
Can't say enough good things about this…
Can't say enough good things about this bank! Was a small mixup regarding billing for my account, got squared away in no time thanks to Alva. Money refunded instantaneously and Alva was very quick and efficient with her customer service. Great bank run by great people 👍
September 16, 2024
Unprompted review
Reply from Lunar Norway
Hi, Andy!
Thank you so much for your five stars 🤩
We love that you like our product and that Alva gave you the help needed in a quick and efficient matter.
Looking forward having you with us on this journey.
Best,
Ingrid
Reply from Lunar Norway
Hi, mr. Geoffrey!
Thank you so much for your five glowing stars 🤩
We are so happy that you are enjoying the Unlimited package with us at Lunar.
Looking forward having you with us on this journey.
Best regards,
Ingrid
not cluttered like other bank apps
not cluttered like other bank apps, love the digital cards and the fact I don't have to click through 15 menus to find what I'm looking for! my primary bank has a block in place for online purchases, ridiculously difficult to find out where to turn that off so now I just transfer to lunar whenever my primary bank makes anything too well hidden. if I could I'd make lunar my primary bank..
August 29, 2024
Reply from Lunar Norway
Hi, Christer!
Thank you so much for your fantastic review of us at Lunar 🤩
We love reading about your experience of how simple our app is –this is exactly what we work for. A simple and transparent bank.
We're always working to improve and increase our offering, so don't rule out that we'll also become a primary bank in Norway one day 😎
All the best,
Ingrid
Reply from Lunar Norway
Hei, Nicoleta!
Takk for dine fem strålende stjerner 🤩
Beste hilsen,
Ingrid
Great service
Great service
But… I moved my cash savings out of my Lunar account as I got better interest rate with Handelsbanken (4.85%).
July 30, 2024
Useless company!
Useless company!
First of all, it takes ages to transfer money to your card.
Then when I tried to use my card for paying a large amount to start dental treatment, they automatically blocked my card, with no additional information.
When contacting support, who has limited opening times, they said that they would look into it.
After calling several times, I was told to send them all my transactions the last 30 days on my private account in another bank.
Still they have not re-opened my card, so all my money are frozen on the Lunar account. I am not able to transfer them back to my private account.
You can see in the chat that your case handler has read your messages, but he does not respond.
STAY FAR AWAY FROM THIS COMPANY.
July 22, 2024
Unprompted review
Reply from Lunar Norway
Hei, Thomas!
Takk for at du har tatt deg tiden å skrive en anmeldelse av oss.
Først og fremst vil jeg beklage at du har hatt denne opplevelsen hos oss. Vår intensjon er aldri at våre kunder skal sitte igjen med en følelse av at vi ikke har hjulpet våre kunder når de trenger det.
Her mener jeg at vi burde hjulpet deg raskere enn vi gjorde, og jeg vil undersøke hva som kan ha skjedd i saken din.
Det høres ut som at kortet ble blokkert fordi systemet vårt kan ha trodd at det er svindelforsøk. Når det er sagt – er det ikke svindel, og du trenger kortet ditt, skal vi selvsagt hjelpe deg med å åpne det mye raskere enn at du skal behøve å vente et døgn.
Jeg tar med meg tilbakemeldingen din og skal undersøke dette.
Om det er noe jeg kan gjøre for deg, gjerne ta kontakt med meg, Ingrid, direkte per telefon på +47 23 96 30 00.
Vi beklager igjen, Thomas. Virkelig.
Beste,
Ingrid
Amazing app!
July 21, 2024
Reply from Lunar Norway
Hi, Abdinasir!
Thank you for your kind words and five stars! 🌟
Looking forward having you aboard 🚀
Best regards,
Ingrid
Reply from Lunar Norway
Hi!
Thank you for your five stars. 🌟
We are so happy to hear you like our banking app. And that you think we are one of the best in the Nordic countries, wow! Thank you!
All the best,
Philippa
i liked transfer is really easy
July 13, 2024
Net banking made easy
Net banking made easy! Online help when needed. Overall enjoyable banking experience.
July 12, 2024
I have been in contact with Lunar due to issue transfering funds
I have been in contact with Lunar due to me not being able to transfer funds. Everyone I have talked to have been very solutions oriented and forthcoming. Both Lasse and Helga made me issue go away and I didn't have to wait long in line etc..
July 1, 2024
Unprompted review
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