Lunar Norway Reviews 

1,493
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

My experience was really satisfactory , you explained everything into details and helped me with all I needed about the app. Your service was excellent and am happy to be luna customer. Thanks you An... See more

Company replied

Rated 5 out of 5 stars

I had a really good experience with Yakup. He was helpful, looked into the details, and made sure everything was clear. It felt like he genuinely cared about giving good support. Also, it's a nice bon... See more

Company replied

Rated 5 out of 5 stars

not cluttered like other bank apps, love the digital cards and the fact I don't have to click through 15 menus to find what I'm looking for! my primary bank has a block in place for online purchases,... See more

Company replied

Rated 5 out of 5 stars

Can’t recommend enough! Customer service is fast (really appreciated talking to Mathilda- she would methodically explain to me what the issue was) and comprehensive. Services are top notch.

Company replied

Company details

  1. Bank
  2. Financial Institution

Written by the company

Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,493)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Top notch!

Lunar og Philippa er top notch! Rask og effektiv kundebehandling som alltid. Anbefaler Lunar!

June 15, 2024
Unprompted review
Lunar Norway logo

Reply from Lunar Norway

Hei,

Tusen takk for fine ord om oss og Philippa 🙌

Vi setter stor pris på at du liker kundebehandlerne våre, og at du har tatt deg tiden til å legge igjen en anmeldelse her.

Beste hilsen,
Ingrid

Rated 5 out of 5 stars

My encounter with Adrian of Lunar has…

My encounter with Adrian of Lunar has been the only time i felt safe and so comfortable talking to a customer sêrvice. Adrian gave me all the information i needed and solved my problem immediately. I hope all customer service work efficiently like Adrian. I thank you Adrian

June 4, 2024
Unprompted review
Lunar Norway logo

Reply from Lunar Norway

Hi Collins!

Thank you so much for your five glowing stars. 🌟

We really appreciate that you have taken the time to write about your experience of us. We love to hear that Adrian gave you the help you needed in a calm and safe way.

All the best,
Ingrid

Rated 1 out of 5 stars

SCAM BANK, KEEP AWAY

They are acusing customers with pure lies! They are threatening with police and are rapporting customers who want to take out cash to the police! They are blocking your account if you take out cash and they are forcing you to proove what you are spending your cash on! They hold your money from you to steal it! They are also violating human rights of deciding yourself if you want to take out, and use cash!

KEEP AWAY! SCAM BANK!

March 23, 2024
Unprompted review
Lunar Norway logo

Reply from Lunar Norway

Hi Krissy,

We're truly sorry to hear about your experience. This is not the experience we strive to provide to our customers.

Still, I want to explain, that as a bank, we have an obligation to understand how our accounts and products are intended to be used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge. This may involve asking about general behavior, specific transactions, or requesting documentation. If we ask questions or request documents, it is because we need to achieve a comprehensive understanding of our customers.

Since we don't recognize the case you're expressing, we'd really
want to look into the case, to understand your situation, and help you further. Please reach out to our customer support, so that we can look into the matter and help you.

Best regards,
Odette

Rated 1 out of 5 stars

Probably the worst bank in Europe.

March 15, 2024
Unprompted review
Lunar Norway logo

Reply from Lunar Norway

Hi Chris,

We're truly sorry that you think so, and would love to hear why. All feedback is great feedback as long as we understand the pain points. Please contact our customer support in the in-app chat or by phone at +47 23 96 30 00, and ask for my name. I will personally bring attention to your feedback and help you further.

All the best,
Odette

Rated 5 out of 5 stars

Been using Lunar for couple of years…

Been using Lunar for couple of years now. I can only praise the best customer support ever and extremely fast and capable app. Never had issues and when I did need some help, they were quick to provide it. I wish I could do ALL my banking solely through them :)

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great App and Customer Support

Great Service and Customer Support

I am lost for words how helpful and patience the customer support is, great service! Quick and straight to the point answers. Recommend everyone to use Lunar!

December 4, 2023
Unprompted review
Rated 3 out of 5 stars

(previously) Europe's best bank for savings!

As per policy changes occurred in 2024 the bank only approves savings from a specific savings account and has zeroed all interest rates on all other accounts unless you are a paid customer. The interest rate is still strong, but it takes away the whole niche in this company. Therefore I have changed the scoring as it now is only a good company for debit card for free and some possibilities to trade stocks and crypto but for high costs...

Europe's best bank for savings!

Lunar Bank has become the best digital solution for bank savings and daily transaction services!

Not only are they the most aggressive competitor for traditional banks who refuses to give their customers a proper interest rate, but they are also in my opinion the best day to day bank for regular purchases and transactions! With 0 fees for a digital AND a physical card they really have put themselves on the map in the banking sector.

If you also want to avoid extreme fees for using your card abroad a one month subscription on their premium card and account service is MUCH cheaper than the percentages regular banks puts on your cards transactions abroad. It also includes a great travel insurance which can come in handy! Your significant other or travel companions can also gain access to a shared banking account where you can store funds like fmyour vacation account funds.

All in all a top competitor to traditional banking! It's a no brainer to become a customer.

August 21, 2023
Rated 1 out of 5 stars

First time in my life bank account got…

First time in my life bank account got blocked. Be careful. Lunar can suspend and close your account anytime. Money were transfered between my Norwegian and lunar account. They requered bank statements from my Norwegian banks. Also how i spent money on holidays via other app we are talking about 20 000 nok amount . Forget privacy with LUNAR.
You get very fast answer over phone But when u have problems customer support over phone can't help you. Then You are communicating with somebody just by email . They don't answer your questions just give requerements.

This is one of these companies who are very nice very accessable until you face first problem.

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Lunar, the bank of tomorrow is already here!

Lunar is a bank that lets you take control of your financials in a fun way. The app helps you to organize your daily spending and investments in a neat way.
I also had an experience where I bought something that turned out to be a fraud. They handled this case with excellence, and I got my money back.
I recommend Lunar to anyone who would like to experience how banking could and should be done.

March 14, 2023
Unprompted review
Rated 4 out of 5 stars

Very good

Very good, fast response, fix the problems that might happen fast and are nice and easy to write too

January 11, 2023
Unprompted review
Rated 4 out of 5 stars

Lunar in Norway has been a breath of fresh air

I'm using Lunar in Norway.
They've been excellent; very responsive, extremely easy to open an account and use it in English or Norwegian; and now that they have Norwegian account numbers everything is good. The perfect solution for my business.

With one (big) problem. They don't offer BankID. Without bankID you have to have another bank in Norway. And that other bank has just given me two weeks notice that they will terminate my bankID with them because they saw I moved most of my banking to Lunar.

November 10, 2022
Unprompted review

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