My experience was really satisfactory , you explained everything into details and helped me with all I needed about the app. Your service was excellent and am happy to be luna customer. Thanks you An... See more
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I had a really good experience with Yakup. He was helpful, looked into the details, and made sure everything was clear. It felt like he genuinely cared about giving good support. Also, it's a nice bon... See more
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not cluttered like other bank apps, love the digital cards and the fact I don't have to click through 15 menus to find what I'm looking for! my primary bank has a block in place for online purchases,... See more
Company replied
Can’t recommend enough! Customer service is fast (really appreciated talking to Mathilda- she would methodically explain to me what the issue was) and comprehensive. Services are top notch.
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Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
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4.3
Excellent
1K reviews
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Easy and transparent reliable bank with excellent personal assistance
My husband and I were clients of Lunar in Denmark and it was very good experience all the way so after some time suffering with "early 2000 bank experience" in SpareBank we needed a lot an easy, transparent, flowing, human and client oriented everyday banking. That's why we back with Lunar.
Huge plus that makes it all easier is that Lunar has some trully quilified, professional and involved agents that you can reach in one easy call.
We had some drawback, I called and Marlen attended the call. She not only fixed the inconvenient created by others by mistake in the same call, she made a message follow up explaining step by step what is need to be done from our part and resolved everything else withing a day.
Such a resolution, professional, efficient, personal, super fast, very polite and positive attitude as hers is what everyone expects in banking but get quite rarely unless you are premium client.
Will stick again with Lunar for my day to day banking.
May 1, 2025
Unprompted review
Reply from Lunar Norway
Hi there,
Wow, what a fantastic review!
We're delighted to hear that you found our support team fast, helpful and very service-oriented. That's exactly the banking experience we're working for!
I have forwarded your kind words to Marlen.
Thank you so much for your nice review and your five glowing stars.
All the best,
Alva
Reply from Lunar Norway
Hi, Bjørnar!
Thank you for your five shining stars!
We're thrilled to hear that you got a quick answer and a good solution to your issue.
We're looking forward having you with us on our journey!
All the best,
Marlen
Recomended
Good appsolutions, make your everyday finances easier to control. Quick and good help from support when needed
April 14, 2025
Unprompted review
Reply from Lunar Norway
Hi Kjersti,
Thank you for your five shining stars!
We're thrilled to hear that you like our app. We're looking forward having you with us on our journey.
All the best,
Marlen
recommended
has good solutions so that you get a better overview of your everyday finances, easy to use, good app solutions and easy to get quick and good help from support.
April 14, 2025
Unprompted review
Reply from Lunar Norway
Hi Kjersti,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. We're delighted to hear that you found our support team quick and helpful. Thanks for sharing your experience with us.
All the best,
Marlen
Easy site to handle and quickly…
Easy site to handle and quickly feedback if your are stuck with something ...service also good .
March 28, 2025
Reply from Lunar Norway
Hi John-Eirik,
Thank you for your review!
We're delighted to hear that you find the app easy to handle and that you experience good service from our support team.
I’m interested in hearing more from you if you have additional feedback. Feel free to call us at +47 23 96 30 00 and ask for me, Marlen, and I will take this further.
All the best,
Marlen
Started charging for instant refill on…
Started charging for instant refill on my account. despite me paying money for having the account. considering cancelling my cards
January 1, 2025
Unprompted review
Reply from Lunar Norway
Hi, Christian.
Thank you so much for taking the time to leave a review of us on TrustPilot.
We would love to offer top-ups as a convenient deposit method for our customers. However, this service comes with a cost, so we have had to introduce a small fee to balance the expenses. If you want to deposit money without a fee, you can always make a regular transfer to your Lunar account—completely free of charge.
I have requested your contact details here. If you share your contact information, I will personally reach out to you to hear more and ensure that your feedback is taken forward and that you receive the service you deserve. You’re also more than welcome to contact us at +47 23 96 30 00 or via the chat in the Lunar-app and ask for me.
I look forward to hearing from you!
All the best,
Marlen
Unreliable
It takes them months to make international transfers. It's ridiculous! Please improve your service.
March 4, 2025
Unprompted review
Reply from Lunar Norway
Hi,
Thank you for your review.
Months for us to make international transfers seems like a very long time, and nothing we recognize.
We'd really like to hear more about your experience and investigate this further. Please get back to back to us with your contact information so we can reach out to you.
Best regards,
Alva
Reply from Lunar Norway
Hi, Christian!
Thank you for your review.
We aim for all our customers to feel satisfied with our products.
I'd really like to hear more about you experience to get a better understanding of your feedback. You’re more than welcome to contact us at +47 23 96 30 00 or via the chat in the Lunar-app and ask for me, Marlen, and I'll handle your feedback personally.
We look forward to hearing back from you.
All the best,
Marlen
The perfect website
February 18, 2025
Unprompted review
Reply from Lunar Norway
Hi, Fabian!
Thank you for your five shining stars!
We're thrilled to hear that you like our website. We're looking forward having you with us on our journey🚀
All the best,
Alva
Nice and fast
February 5, 2025
Unprompted review
Reply from Lunar Norway
Hi, Kristoffer!
Thank you for your review!
That’s exactly the banking experience we're striving for – it should be nice and fast to manage your finances.
All the best,
Alva
Great and easy bank to use
Great and easy bank to use. Very good and helpfull custom support.
January 29, 2025
Unprompted review
Marlin from Lunar bank was a very nice…
Marlin from Lunar bank was a very nice person who helped me solve any problem. I would recommend her.
January 16, 2025
Unprompted review
Reply from Lunar Norway
Hi,
Thank you for your review!
That’s exactly the banking experience we're striving for, so it’s especially rewarding for the support team to see that it’s appreciated.
I’ve passed on your message to Marlen 🙌
All the best,
Alva
Very user friendly and easy to use
Very user friendly and easy to use, although the lack of ability to add my account to Vipps or use instant transfer makes it inconvenient to receive funds.
Will change my review once this becomes available.
January 10, 2025
Unprompted review
Reply from Lunar Norway
Hi, Ian!
Thank you for taking the time to leave a review.
We value your feedback about the ability to add your account to Vipps and instant payments. I'm happy to share with you that we're currently working on being a part of the instant payment service in Norway 🙌
We look forward having you on our journey 🚀
All the best,
Alva
My name is gjertrud johanna notland
My name is gjertrud johanna notland. I downloaded the lunar app application and everything was going well, I even loaded money into it. I wanted to create a digital card and shop from an online store, but 3 d secure does not work. I tried almost 7 or 8 different online stores, but 3 d security does not work, so I am waiting for lunar to fix itself. It is a very bad scenario, I think it is because of the new updates, lunar visa digital cards do not work.... There are no restrictions on my account and my cards are active, but I cannot shop from online stores because 3 d secure does not work.
January 3, 2025
Unprompted review
Reply from Lunar Norway
Hi,
Thank you for your review.
We're sorry to hear about your experience with 3D Secure and the cards not working, and we'll of course look into this and help you in the best way possible.
Please reach out to us on phone number +47 23 96 30 00 and ask for me, Alva, and I will assist you further.
Look forward to hearing from you.
Kind regards,
Alva
Lunar take customers seriously 🙃
I got quick help and they are answering all av my stupid questions. Keep up this good service.
December 13, 2024
Unprompted review
😊👍😘❤️😁😁😁😁😁😍
November 22, 2024
Reply from Lunar Norway
Hei, Malvin!
Tusen takk for dine fem strålende stjerner 🤩
Vi ser frem til å ha deg med på reisen vår 🚀🌟
Beste hilsen,
Ingrid
Super thanks
November 27, 2024
Reply from Lunar Norway
Hi, Ole!
Thank you for your five glowing stars!
We are looking forward having you with us on our journey🚀
Best,
Ingrid
Hard start with hidden support
At first it was impossible to find phone and email to support. Internal messages disd not work. I had to phone Lunar Denmark to get these details. Since then it has been great.
November 11, 2024
Unprompted review
Reply from Lunar Norway
Hei,
Tusen takk for tilbakemeldingen, vi ønsker selvsagt ikke at det skal være vanskelig å få tak i oss.
Du kan nå oss på: +47 23 96 30 00. Vi holder åpnet alle hverdager fra klokken 10:00-16:00, og vår kundeservice sitter klar for å hjelpe deg med hva enn det måtte være 🙏
Beste hilsen,
Ingrid
Lunar made it very easy for people to…
Lunar made it very easy for people to get in touch with them and get their issues fixed. I really appreciate how active they are on the app and answer your querries in a timely manner. Their customer support vis chat is very efficient. Keep up the good work Lunar!
November 20, 2024
Unprompted review
Reply from Lunar Norway
Hi, Miriam!
We are so pleased that you like our product and customer support. This is exactly what we are working towards 🙏
Looking forward having you with us on this journey 😊
All the best,
Ingrid
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