10/10 toppscore for Mathilda på kundeservice som ordnet opp i problemene så fort hun kunne
Company replied
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See what reviewers are saying
I had a really good experience with Yakup. He was helpful, looked into the details, and made sure everything was clear. It felt like he genuinely cared about giving good support. Also, it's a nice bon... See more
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not cluttered like other bank apps, love the digital cards and the fact I don't have to click through 15 menus to find what I'm looking for! my primary bank has a block in place for online purchases,... See more
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I was using them and then they started asking thousands of questions about my transfer. The support replied like a robot (I think it actually was robotic/templated responses). and even after provi... See more
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Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy site to handle and quickly…
Easy site to handle and quickly feedback if your are stuck with something ...service also good .
March 28, 2025
Reply from Lunar Norway
Hi John-Eirik,
Thank you for your review!
We're delighted to hear that you find the app easy to handle and that you experience good service from our support team.
I’m interested in hearing more from you if you have additional feedback. Feel free to call us at +47 23 96 30 00 and ask for me, Marlen, and I will take this further.
All the best,
Marlen
Started charging for instant refill on…
Started charging for instant refill on my account. despite me paying money for having the account. considering cancelling my cards
January 1, 2025
Unprompted review
Reply from Lunar Norway
Hi, Christian.
Thank you so much for taking the time to leave a review of us on TrustPilot.
We would love to offer top-ups as a convenient deposit method for our customers. However, this service comes with a cost, so we have had to introduce a small fee to balance the expenses. If you want to deposit money without a fee, you can always make a regular transfer to your Lunar account—completely free of charge.
I have requested your contact details here. If you share your contact information, I will personally reach out to you to hear more and ensure that your feedback is taken forward and that you receive the service you deserve. You’re also more than welcome to contact us at +47 23 96 30 00 or via the chat in the Lunar-app and ask for me.
I look forward to hearing from you!
All the best,
Marlen
Unreliable
It takes them months to make international transfers. It's ridiculous! Please improve your service.
March 4, 2025
Unprompted review
Reply from Lunar Norway
Hi,
Thank you for your review.
Months for us to make international transfers seems like a very long time, and nothing we recognize.
We'd really like to hear more about your experience and investigate this further. Please get back to back to us with your contact information so we can reach out to you.
Best regards,
Alva
Reply from Lunar Norway
Hi, Christian!
Thank you for your review.
We aim for all our customers to feel satisfied with our products.
I'd really like to hear more about you experience to get a better understanding of your feedback. You’re more than welcome to contact us at +47 23 96 30 00 or via the chat in the Lunar-app and ask for me, Marlen, and I'll handle your feedback personally.
We look forward to hearing back from you.
All the best,
Marlen
The perfect website
February 18, 2025
Unprompted review
Reply from Lunar Norway
Hi, Fabian!
Thank you for your five shining stars!
We're thrilled to hear that you like our website. We're looking forward having you with us on our journey🚀
All the best,
Alva
Nice and fast
February 5, 2025
Unprompted review
Reply from Lunar Norway
Hi, Kristoffer!
Thank you for your review!
That’s exactly the banking experience we're striving for – it should be nice and fast to manage your finances.
All the best,
Alva
Great and easy bank to use
Great and easy bank to use. Very good and helpfull custom support.
January 29, 2025
Unprompted review
Marlin from Lunar bank was a very nice…
Marlin from Lunar bank was a very nice person who helped me solve any problem. I would recommend her.
January 16, 2025
Unprompted review
Reply from Lunar Norway
Hi,
Thank you for your review!
That’s exactly the banking experience we're striving for, so it’s especially rewarding for the support team to see that it’s appreciated.
I’ve passed on your message to Marlen 🙌
All the best,
Alva
Very user friendly and easy to use
Very user friendly and easy to use, although the lack of ability to add my account to Vipps or use instant transfer makes it inconvenient to receive funds.
Will change my review once this becomes available.
January 10, 2025
Unprompted review
Reply from Lunar Norway
Hi, Ian!
Thank you for taking the time to leave a review.
We value your feedback about the ability to add your account to Vipps and instant payments. I'm happy to share with you that we're currently working on being a part of the instant payment service in Norway 🙌
We look forward having you on our journey 🚀
All the best,
Alva
My name is gjertrud johanna notland
My name is gjertrud johanna notland. I downloaded the lunar app application and everything was going well, I even loaded money into it. I wanted to create a digital card and shop from an online store, but 3 d secure does not work. I tried almost 7 or 8 different online stores, but 3 d security does not work, so I am waiting for lunar to fix itself. It is a very bad scenario, I think it is because of the new updates, lunar visa digital cards do not work.... There are no restrictions on my account and my cards are active, but I cannot shop from online stores because 3 d secure does not work.
January 3, 2025
Unprompted review
Reply from Lunar Norway
Hi,
Thank you for your review.
We're sorry to hear about your experience with 3D Secure and the cards not working, and we'll of course look into this and help you in the best way possible.
Please reach out to us on phone number +47 23 96 30 00 and ask for me, Alva, and I will assist you further.
Look forward to hearing from you.
Kind regards,
Alva
Lunar take customers seriously 🙃
I got quick help and they are answering all av my stupid questions. Keep up this good service.
December 13, 2024
Unprompted review
😊👍😘❤️😁😁😁😁😁😍
November 22, 2024
Reply from Lunar Norway
Hei, Malvin!
Tusen takk for dine fem strålende stjerner 🤩
Vi ser frem til å ha deg med på reisen vår 🚀🌟
Beste hilsen,
Ingrid
Super thanks
November 27, 2024
Reply from Lunar Norway
Hi, Ole!
Thank you for your five glowing stars!
We are looking forward having you with us on our journey🚀
Best,
Ingrid
Hard start with hidden support
At first it was impossible to find phone and email to support. Internal messages disd not work. I had to phone Lunar Denmark to get these details. Since then it has been great.
November 11, 2024
Unprompted review
Reply from Lunar Norway
Hei,
Tusen takk for tilbakemeldingen, vi ønsker selvsagt ikke at det skal være vanskelig å få tak i oss.
Du kan nå oss på: +47 23 96 30 00. Vi holder åpnet alle hverdager fra klokken 10:00-16:00, og vår kundeservice sitter klar for å hjelpe deg med hva enn det måtte være 🙏
Beste hilsen,
Ingrid
Lunar made it very easy for people to…
Lunar made it very easy for people to get in touch with them and get their issues fixed. I really appreciate how active they are on the app and answer your querries in a timely manner. Their customer support vis chat is very efficient. Keep up the good work Lunar!
November 20, 2024
Unprompted review
Reply from Lunar Norway
Hi, Miriam!
We are so pleased that you like our product and customer support. This is exactly what we are working towards 🙏
Looking forward having you with us on this journey 😊
All the best,
Ingrid
Excellent customer service
Excellent customer service. We received prompt and clear responses from the agent named Philippa. We didn’t had to explain the issue a lot, the agent quickly understood the issue and got us a resolution.
October 31, 2024
Unprompted review
Reply from Lunar Norway
Hi, Jithin!
Thank you so much for the kind words about Philippa. We're so glad you've had a great meeting with our support! This is exactly what we aim for in Lunar – clear and fast responses ☺️
We are looking forward having you onboard 🤩
Best regards,
Ingrid
Used to be better
In their fight for profitability after buying the customers with 4% interest rates on deposit accounts, now they closed down this type of account and locked this only to the ones that needs to pay for the monthly subscription. The limitation of only moving 100k nok per day is also not good once you want to pay bills and move money to invest in other products.
October 7, 2024
Reply from Lunar Norway
Hi, Arthur.
Thank you so much for taking the time to leave a review of us on TrustPilot.
We always strive to improve our products to the better, and this was a choice made in order for us to expand our offerings, on the way to becoming a full-scale bank, also in Norway.
It is true that we have a limitation of 100 000 kr on transactions, however, the limit per day is 200 000 kr.
Im sorry to hear that you are displeased by our recent change. Our new savings account is dedicated to your savings, that is why we increased the interest on the account to 4,5%.
We have also created functions for the account so that you can easily save more and you can share the savings account with other Lunar users, and set up automatic transfers to the account.
When that is said, I would love to hear more from you about what products you would like, and how we can improve to make your banking experience as good as possible.
Please contact our customer support in the in-app chat or by phone at +47 23 96 30 00, and ask for my name. I will personally bring attention to your feedback and help you further.
Kind regards,
Philippa
Risky to have with them big amounts …
It’s risky to hold large amounts of money with Lunar, as they can freeze your account without warning, demanding you to explain the source of the funds. This practice can make you feel unjustly treated, almost as if you're being accused of wrongdoing. Instead of providing a simple notification, their approach seems questionable and could be considered a violation of proper procedures.
I hope this detailed explanation encourages Lunar to improve their practices.
BR,
October 2, 2024
Reply from Lunar Norway
Hi,
We're truly sorry that you have experienced difficulties. We always strive for fast responses here at Lunar. I would love to hear what has happened, so we do not come across the same difficulties again.
All feedback is great feedback as long as we understand the pain points.
Please contact our customer support in the in-app chat or by phone at +47 23 96 30 00, and ask for my name. I will personally bring attention to your feedback and help you further.
Kind regards,
Philippa
Super quick and effective
Super quick and effective. Philippa was really helpful and resolved my issue straight away. Lunar has been great bank for me with every feature I could possibly need to take care of my money.
October 9, 2024
Unprompted review
Reply from Lunar Norway
Hei, Stef!
Thank you so much for your five stars ✨
We love hearing about good and positive customer encounters. We have forwarded this to Philippa.
Looking forward having you with us on our journey 🚀
Best,
Ingrid
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