fast and sweet customer service. well-functioning and user-friendly menus, also good app. My only problem was that you can't create accounts with different currencies. But it's okay.
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See what reviewers are saying
Top notch experience and service. Application to review to confirmation to approval all within barely 3 hours. Traditional banks will probably take 3 weeks instead if you are lucky. Thanks, Markus,... See more
Company replied
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
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Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Lunar Sweden
Hi Hossein,
Thank you so much for your kind review.
We truly appreciate that you took the time to share your experience – it means a lot to us!
Wishing you a wonderful day!
Best regards,
Alva
Best bank with no problems
February 24, 2025
Reply from Lunar Sweden
Hi Karim,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. Thanks for sharing your experience with us.
All the best,
Alva
Reply from Lunar Sweden
Hi Mary Lee,
Thank you so much for your nice review.
We truly appreciate that you took the time to share your experience – it means a lot to us!
Wishing you a wonderful day!
Best regards,
Alva
Good customer service
Update: It was taking a long time to open my account and do the onboarding which was quite frustrating, but once I flagged this with then I was given an explanation that it had been a very usually busy month with some specific issues, my case was given top priority and the account was opened quickly. So I am changing my review to reflect the fact that Emilie from Denmark and Claudia and Melina from Sweden all handled my frustration perfectly and provided good service.
August 26, 2025
Unprompted review
Reply from Lunar Sweden
Hej,
Tack för din recension.
Jag beklagar verkligen att höra detta, det är absolut inte den bankupplevelsen vi arbetar för. Jag vill gärna komma i kontakt med dig och undersöka varför ansökningstiden har dröjt och hjälpa dig vidare på bästa sätt härifrån. Jag har därför efterfrågat dina kontaktuppgifter på Trustpilot så jag kan nå ut till dig. Du är också varmt välkommen att kontakta oss på 010 555 85 05, och fråga efter mig.
Bästa hälsingar,
Claudia
I was not happy about the app
I was not happy about the app. Than Claudia call me end she wash magical tank.
August 25, 2025
Unprompted review
Reply from Lunar Sweden
Hi Katalin,
Thank you for your review!
We're delighted to hear about your experience with Claudia. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
I've forwarded your kind words to Claudia!
All the best,
Alva
The Bank that cares about clients
Compared to other Swedish banks, creating an account is hassle free, the process is fast and easy. It took me few days to get verified and I had my business account ready, in Nordea they told me that I need to wait 12 weeks. I recommend Lunar to everyone. Easy, user friendly, good integrations.
August 20, 2025
Reply from Lunar Sweden
Hi Maciej, and a warm welcome to Lunar Business!
Thank you so much for your fantastic review. We're absolutely thrilled to hear about your positive experience with the application process. Our goal is to make banking simple and easy, so your feedback really means a lot to us.
We look forward to having you and your business on our journey!
All the best,
Claudia
Lunar has great customer service and…
Lunar has great customer service and fast processing times.
August 20, 2025
Unprompted review
Reply from Lunar Sweden
Hi Stephanie,
Thank you for your nice review.
We're delighted to hear that you found our support team fast. That's exactly the banking experience we're working for!
Thank you so much for your nice review and your five glowing stars.
All the best,
Claudia
Its simple and Quick to open a…
Its simple and Quick to open a buisness account at lunar staff is very coprative and professional
August 12, 2025
Reply from Lunar Sweden
Hi Adeel,
A warm welcome to Lunar Business!
We're so glad to hear you had such a simple and quick experience with the application process and found the support cooperative and professional. We're excited to have you and your business on our journey!
All the best,
Claudia
I use the Lunar application every day
I use the Lunar application every day, as well as the card when making purchases. I am very satisfied with how Lunar tracks my activity.🙂
August 18, 2025
Reply from Lunar Sweden
Hi,
Thank you for your fantastic review!
We’re so glad to hear you're using the Lunar app and card daily, and that you're satisfied with how we help you track your activity. That’s exactly what we’re working for – a smooth banking experience.
Thank you again for your wonderful review and five glowing stars.
All the best,
Claudia
I got help from Sigrid
I got help from Sigrid , she is such a nice person. I got help about swish and i highly recommend you to get an account with lunar because there coustomer service and digital system is very fast.
Happy to have a lunar account.
August 18, 2025
Unprompted review
Reply from Lunar Sweden
Hi Zara,
Thank you so much for sharing your experience with us!
We are delighted to hear that you had such a great experience with our customer support and that Sigrid was able to help you with your Swish inquiry. It's fantastic to know that you appreciate our fast customer service and digital system.
We look forward to having you with us on our journey!
All the best,
Claudia
Bra service
August 13, 2025
Unprompted review
Reply from Lunar Sweden
Hej Timothy,
Tusen tack för att du delar din upplevelse hos oss. Vi är så glada att se att du uppskattar vår kundsupport. Vi ser fram emot att ha med dig på vår resa!
Bästa hälsningar,
Alva
Bankgiro request
Emilja helped me to get bankgiro number, it went so fast and in a proffesional way.
I got it in one hour.
Thanks Lunar!
August 12, 2025
Unprompted review
Reply from Lunar Sweden
Hi Ali,
Thank you for your nice review!
We're delighted to hear about your experience with getting a bankgiro number. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
I've forwarded your kind words to Emilia.
All the best,
Alva
Great experience setting up new business account
Process to setup an account was fast and efficient. App was easy to use. Eric from Lunar was very pleasant to work with.
August 8, 2025
Unprompted review
Reply from Lunar Sweden
Hi Giang,
Thank you for your review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
I've forwarded your kind words to Eric.
All the best,
Alva
Reply from Lunar Sweden
Hi Alian,
Thank you for your nice review.
It's so nice to see that you appreciate our app! Managing your finances should be easy. Thanks for sharing your experience with us.
All the best,
Alva
Customer friendly bank
Customer friendly bank, conversation with Mads... she is so nice, helpful and cooperative. I will recommend others to get experience of Lunar Bank.
July 21, 2025
Unprompted review
Reply from Lunar Sweden
Hi Shahid,
Thank you for your review!
We're delighted to hear that you found our support nice, helpful and cooperative. That's exactly the banking experience we're working for!
I have forwarded your kind words to Mads.
All the best,
Alva
Swift and friendly help
Even though I had to close my business account (due to payment issues from other countries), Lunar remains very responsive and professional. My request regarding the bankgironumber was swiftly and very friendly handled by Sigrid. If there hadn't been an issue with international payments (some banks in other countries seem to block accounts that have a different country code for IBAN and BIC), I would still have been a happy customer at Lunar!
July 17, 2025
Unprompted review
Reply from Lunar Sweden
Hi Saskia,
Thank you for your review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
I've forwarded your kind words to Sigrid!
All the best,
Alva
Reply from Lunar Sweden
Hi Muhammad,
Thank you for five shining stars!
It's so nice to see that you appreciate our app! Managing your finances should be easy. Thanks for sharing your experience with us.
All the best,
Alva
Great service so far
Great service so far.
I have only recently formed my business and signed up as a business customer but so far I am finding navigating the site to be intuitive and the service with the support centre really helpful. Shoutout to Sigrid for helping me with a few things to get me started!
July 10, 2025
Unprompted review
Reply from Lunar Sweden
Hi Katy,
Thank you for your review.
It's so nice to see that you appreciate our support from Sigrid and our app! Managing your finances should be easy. Thank you for sharing your experience with us.
All the best,
Alva
Sigrid was great and really helpful and…
Sigrid was great and really helpful and quick to respond
July 10, 2025
Unprompted review
Reply from Lunar Sweden
Hi Michael,
We're delighted to hear that you found our support team great, helpful and quick. That's exactly the banking experience we're working for!
I have forwarded your kind words to Sigrid.
Thank you so much for your nice review and your five shining stars.
All the best,
Alva
Reply from Lunar Sweden
Hi Ali,
Thank you for your review.
It's so nice to see that you appreciate our service! Managing your finances should be easy. Thanks for sharing your experience with us.
All the best,
Alva
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