I ordered a bubble egg chair and it was delivered very quickly on the date I was informed. The delivery driver Costal Rotaru was very helpful with getting the chair into my home. I would defo recommen... See more
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My dearly beloved mother was over the moon with the gift I got for her birthday from Luxe home interiors! I was aware it was on pre order and it clearly stated the realise date under it so I was awa... See more
Would have given 5 starts but item was damaged on delivery. Delivery too longer than advertised. Having said that, once I contacted Luxe I was offered a replacement or refund. I was expecting to mov... See more
Ordered 17th feb on pre order, meant to have been released by 27th Feb, were in April no sign, no communication, every time I contacted it was a generic message, please allow 7 days for your goods to... See more
4.0
Great
203 reviews
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DO NOT ORDER FROM THESE CON…
DO NOT ORDER FROM THESE CON MERCHANTS!!!!
Take your money, don’t send the goods and then avoid your emails, no refund after 7 weeks!!
Stop ripping people off Katie and Lee!!!
April 13, 2018
Unprompted review
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. My order on the 2nd Jan has still not been delivered and endless phone calls and emails will not resolve the issue. Iv had to resort in my card provider to help recover my money back. Lots and lots of bad reviews on there FB page but they delete them all. Many unhappy customers...beware!
April 13, 2018
Unprompted review
Terrible service did not receive my…avoid
Terrible service did not receive my goods had to raise a claim on PayPal _ avoid
April 11, 2018
Unprompted review
Ordered goods over 6 weeks ago supposed…
Ordered goods over 6 weeks ago supposed to be 2-5 days delivery. Nothing received after numerous emails requesting updates and empty promises that goods have been posted. Buyer beware I will not be recommending this company . Still trying to get my money back !
April 11, 2018
Unprompted review
PLACED MY ORDER ON 13.02.18
PLACED MY ORDER ON 13.02.18, HALF A DOZEN EMAILS RECEIVED FROM CUSTOMER SERVICE APOLOGISING FOR THE DELAYS AND EACH WEEK THEY WOULD BE WITH ME BUT STILL NO SHOW. ADVISED TODAY IT COULD BE THIS WEEK OR NEXT, NOT GOOD ENOUGH. CAN’T SPEAK TO ANY OF THEIR STAFF, THEIR PHONE NUMBER TAKES YOU TO AN EXTERNAL COMPANY WHO CAN PASS THE MESSAGE ON! THEY DON’T DO CALL BACKS!
HAD MY MONEY FOR 2 MONTHS AND NOTHING!
SHYSTERS!!!!!!!!
April 11, 2018
Unprompted review
I have ordered from this company
I have ordered from this company
and forgot it was a pre order.
I contacted them and it was explained the order would
not be shipped until August,
It was a pleasant text
and I will be looking forward to receiving my goods
J.B
April 11, 2018
Unprompted review
would recommend this company
would recommend this company. fast speedy service.
April 11, 2018
Unprompted review
Took a month to receive my angel wings…
Took a month to receive my angel wings but it certainly was worth the wait. I emailed a few times to check status and they responded quickly.
April 11, 2018
Unprompted review
Good buy
Quick delivery. Well packed. Lovely item well made. Very pleased
April 11, 2018
Unprompted review
Would have given 5 starts but item was…
Would have given 5 starts but item was damaged on delivery. Delivery too longer than advertised.
Having said that, once I contacted Luxe I was offered a replacement or refund. I was expecting to move house so opted for a partial refund.
Over all customer service was excellent.
April 11, 2018
Unprompted review
I ordered at the beginning of March…Bad service
I ordered at the beginning of March still not recieved it although money was taken from the bank straight away various emails sent but still no delivery very disappointed wouldn’t use again
April 10, 2018
Unprompted review
Again another lie from this company
Again another lie from this company, said order would be with me by end of last week (ordered in Jan) but no surprise no order DO USE THIS COMPANY
April 10, 2018
Unprompted review
Lies
Order made and paid 16 Feb. Despite being promised ‘it will arrive by the end of this week’ every week..it still hasn’t. Asked to cancel and refund on the 3rd but that’s impossible as it’s been ‘despatched’. Now the 9th and still not here.
April 9, 2018
Unprompted review
Still waiting...
I ordered an item that was in stock, not pre-order, with express 2-5 day delivery - I’m still waiting, despite being told I’d have it by the end of last week...
No reply as yet to my email asking where item is. Really awful customer service - will never order from them again!
April 9, 2018
Unprompted review
Abysmal communication!!!!
I ordered and payed for 3 items over 3 weeks ago and im still waiting !!! ONE of the items was on pre-order the other 2 were NOT !! Despite numerous emails and messages ive had no updates.. theyr obviously selling stock they havnt got and my money is in their account... grrr.. will be getting in touch with paypal to get my money back. Abysmal customer service.. wont be shopping here again !!!
Update... got my money back from paypal. And Luxe have ceased trading as of May 2018
April 7, 2018
Unprompted review
Over the moon!
Amazing service ordered a dinning table which was on pre order it arrived 7 days after the pre order date which was fine I am over the moon with the item and the quality of the item for the price i knew I was protected as they accept PayPal which as you know you can rip off ! So I wasn’t bothered about that I knew I was protected I will 100% be ordering from them again thanks luxe!
April 6, 2018
Unprompted review
Be Careful
No item and no refund weeks after order despite many emails, messages and calls. Please be wary, if they don’t have the item you ordered they won’t refund. Posted on FB and had two people reply straight away to say they had the same issue!
April 6, 2018
Unprompted review
It arrived broken (hinge screws poorly…
It arrived broken (hinge screws poorly secured and can not be tightened due to flimsy mdf/wood
April 4, 2018
Unprompted review
Reply from Luxe Home Interiors
Hi
Sorry to hear that the item, The item was Under £10 we try to keep our prices low for the customers, and sometimes issues can accrue if you'd of contacted us before the review would of refunded you exchanged it for you
Thanks
Lee
Absolutely complete cramp company!!
Absolutely complete cramp company!
Been waiting over a month for an item that stated 2-5 days!!
Will never shop here again!!
April 4, 2018
Unprompted review
Reply from Luxe Home Interiors
Dear Stacey Martin sometimes orders can be on PRE ORDER we clearly state this by changing the 'ADD TO CART' to 'PRE ORDER' along with a release date under the ' PRE ORDER NOW' button thats why customers sometimes get confused, I can't see your order can you please email it to us at customercare@luxehomeinteriors.co.uk so we can investigate this for you Thanks Katie Account Review
I have placed an order coming up to a…
I have placed an order coming up to a month ago and still haven’t received it
April 4, 2018
Unprompted review
Reply from Luxe Home Interiors
Dear Leona Mc Cafferty sometimes orders can be on PRE ORDER we clearly state this by changing the 'ADD TO CART' to 'PRE ORDER' along with a release date under the ' PRE ORDER NOW' button thats why customers sometimes get confused, I can't see your order can you please email it to us at customercare@luxehomeinteriors.co.uk so we can investigate this for you Thanks Katie Account Review
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