Lycahealth, Orpington. Excellent service, I was going to leave a 5 star rating...but...When I visited yesterday for follow-up phsio, I was most disappointed to find that the complimentary beverages we... See more
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My husband and I went for a full health check. Very efficient. We saw Dr Vikash Vasishta for an initial consultation and follow up once all results were completed. He was extremely thorough, friendly... See more
Awful company pretending to be private and impartial. (opened by Boris Johnson). Covered up parts of my scan with grey squares (see google review) to help the NHS cover up negligence, they even let... See more
Company replied
Absolutely awful place.. Sent me a £46 bill 15 months after surgery which Bupa should have paid but must have been over looked. Received an Icon debt letter for £76 stating I have to pay it or face c... See more
Company details
Written by the company
LycaHealth is London’s leading premium provider of out-patient diagnostic, private GP and specialist consulting services, based in Canary Wharf. Catering to residential, corporate and international clients, LycaHealth is the preferred provider for rapid superior quality healthcare intervention. Approved by ALL major insurance companies - LycaHealth is rapidly becoming the chosen destination for clinical and diagnostic excellence in London.
Contact info
1 Westferry Circus, e14 4ha, London, United Kingdom
- (0)207 132 1440
- Enquiries@lycahealth.com
- lycahealth.com
2.0
Poor
179 reviews
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Doctor misdiagnosed causing unnecessary …
Doctor misdiagnosed causing unnecessary stress.
Had to go elsewhere to get a proper examination & tests and turned out the Lycahealth doctor diagnosis wasn't correct and I'm healthy.
I would never go back here.
August 15, 2017
Unprompted review
Reply from LycaHealth
Dear reviewer,
We are sorry that your experience with Lycahealth was less than excellent. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained. If possible, may we ask that you put in writing to us your concerns regarding your experience so we can formally investigate accordingly. Please mark your letter for the attention of Mark Judge - Operations Manager.
Very friendly and efficient..
Very friendly and efficient... need to pay a little bit more attention on administration as my date of birth was incorrect on the X-ray
Everything else excellent !
August 12, 2017
Unprompted review
Reply from LycaHealth
Dear Eve,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Some teething issues with booking but great when on site.
There were clearly some teething issues with the booking as there was confusion over whether I had a booking or not. One site seems to have taken the booking, but did not put it in the booking system. This resulted in >10 calls from or to me the day before my appointment. This should be easy to fix. Suggest that this is resolved as it seems a different site took the booking and Canary Wharf site were unaware of it.
My appointment, as per my confirmation email was for 1400, yet I got a call at 1359 (as i was arriving) asking if i was on my way, indicating i was late. Nothing in the email suggested that I should arrive early to complete paperwork. Suggest the email template is updated to make clear the time that we are required to arrive, if it is not the appointment time.
My treatment on site was excellent.
The facilities were modern and clean...excellent.
The staff on site were courteous, professional and helpful...excellent
My follow up request for a CD of my MRI was fulfilled within 2 hours.
August 11, 2017
Unprompted review
Reply from LycaHealth
Dear Mark,
We are sorry that your experience with Lycahealth was less than excellent. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained. If possible, may we ask that you put in writing to us your concerns regarding your experience so we can formally investigate accordingly. Please mark your letter for the attention of Mark Judge - Operations Manager.
Nice atmosphere in the clinic
Nice atmosphere in the clinic. Friendly reception and qualified specialists.
August 11, 2017
Unprompted review
Reply from LycaHealth
Dear Ms Tenca,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
I was very nervous of the scan and they …
I was very nervous of the scan and they made me feel at ease and talked me through it. It was quick and I had the cd of the scan immediately. The results I saw at my consultants were thorough and explained clearly
August 11, 2017
Unprompted review
Reply from LycaHealth
Dear Mrs Leon,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Though there were initial hiccups in …
Though there were initial hiccups in the appointment and location, the personnel were quick to resolve and make me feel special. The Admin Manager and Doctor that carried out the scan were FANTASTIC!
August 11, 2017
Unprompted review
Reply from LycaHealth
Dear Mrs Davies,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
I asked for MRI report to be given on …
I asked for MRI report to be given on physical copy, they made me come there with massive leg pain, when I came they didn't give me all reports, only one of the reports , I had to call few times to get that sorted, NHS has better service than this.
Process of actual MRI was better and no complains there.
August 10, 2017
Unprompted review
Reply from LycaHealth
Dear Mr Popat,
We are sorry that your experience with Lycahealth was less than excellent. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained. If possible, may we ask that you put in writing to us your concerns regarding your experience so we can formally investigate accordingly. Please mark your letter for the attention of Mark Judge - Operations Manager.
Highly Recommended
A very slick, professional and friendly environment. If I have to go back for another MRI Scan I'll happy go back here.
August 10, 2017
Unprompted review
Reply from LycaHealth
Dear Mr C J Robinson,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
X-ray & ultra sound scans
State of the art facilities, in a convient location
August 10, 2017
Unprompted review
Reply from LycaHealth
Dear Joanna,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Very, professional, friendly and reassuring.
August 9, 2017
Unprompted review
Reply from LycaHealth
Dear Mr Wilkes,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Excellent!
I would definitely recommend Lycahealth Canary Wharf. The receptionist are friendly and always very helpful. I have always been able to get an appointment that suited me. My surgeon, Amer Khan, is excellent, I could not praise him enough! My physiotherapist, Raj and Katazyna are also brilliant, as well as the other staff at lycahealth who will ask how you are etc.
August 8, 2017
Unprompted review
Reply from LycaHealth
Dear Sheree,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Very friendly and helpful staff.
August 7, 2017
Unprompted review
Reply from LycaHealth
Dear Ms Muirhead,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
It was more like a hotel than a …
It was more like a hotel than a hospital. The staff were lovely and the facilities were very modern.
August 7, 2017
Unprompted review
Reply from LycaHealth
Dear Mrs Rogers,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Fabulous facilities
Fabulous facilities, friendly staff! Pleasure to deal with
August 7, 2017
Unprompted review
Reply from LycaHealth
Dear Mr Hogg,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Very clean place and very nice and …
Very clean place and very nice and caring people.
August 6, 2017
Unprompted review
Reply from LycaHealth
Dear Mrs Hall,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Extremely modern facilities
Extremely modern facilities, friendly staff and low waiting times. Very impressed.
August 6, 2017
Unprompted review
Reply from LycaHealth
Dear Eb2604,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Professional & extremely kind staff.
August 6, 2017
Unprompted review
Reply from LycaHealth
Dear Mrs Camille-fletcher,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Easy to organise without a GP referral
Easy to organise without a GP referral. More expensive than some. Receptionist apart I did not find the staff very friendly or reasssuring.
August 5, 2017
Unprompted review
Reply from LycaHealth
Dear Mrs Westlake,
We are sorry that your experience with Lycahealth was less than excellent. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained. If possible, may we ask that you put in writing to us your concerns regarding your experience so we can formally investigate accordingly. Please mark your letter for the attention of Mark Judge - Operations Manager.
I was not comfortable throughout the …
I was not comfortable throughout the experience. I found the staff indifferent and there was a lot of fiddling around without dialogue but with impatience.
A poor experience at the price!
August 5, 2017
Unprompted review
Reply from LycaHealth
Dear Margaret,
We are sorry that your experience with Lycahealth was less than excellent, and uncomfortable. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained. If possible, may we ask you to write in to us your concerns regarding your experience so we can formally investigate accordingly. Please mark your letter for the attention of Mark Judge - Operations Manager.
Lovely building and staff.
August 5, 2017
Unprompted review
Reply from LycaHealth
Dear Mrs Henry,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
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