Lycahealth, Orpington. Excellent service, I was going to leave a 5 star rating...but...When I visited yesterday for follow-up phsio, I was most disappointed to find that the complimentary beverages we... See more
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My husband and I went for a full health check. Very efficient. We saw Dr Vikash Vasishta for an initial consultation and follow up once all results were completed. He was extremely thorough, friendly... See more
Awful company pretending to be private and impartial. (opened by Boris Johnson). Covered up parts of my scan with grey squares (see google review) to help the NHS cover up negligence, they even let... See more
Company replied
Absolutely awful place.. Sent me a £46 bill 15 months after surgery which Bupa should have paid but must have been over looked. Received an Icon debt letter for £76 stating I have to pay it or face c... See more
Company details
Written by the company
LycaHealth is London’s leading premium provider of out-patient diagnostic, private GP and specialist consulting services, based in Canary Wharf. Catering to residential, corporate and international clients, LycaHealth is the preferred provider for rapid superior quality healthcare intervention. Approved by ALL major insurance companies - LycaHealth is rapidly becoming the chosen destination for clinical and diagnostic excellence in London.
Contact info
1 Westferry Circus, e14 4ha, London, United Kingdom
- (0)207 132 1440
- Enquiries@lycahealth.com
- lycahealth.com
2.0
Poor
179 reviews
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no reservations
no reservations, I would recommend this company to anyone.
August 1, 2017
Unprompted review
Reply from LycaHealth
Dear Aisling,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Very satisfied with overall service and …
Very satisfied with overall service and treatment. I was seen quite close to appointment time and all staff were very helpful and efficient
July 11, 2017
Unprompted review
Reply from LycaHealth
Dear Ian,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
A very professional company would …
A very professional company would recommend.
July 6, 2017
Unprompted review
Reply from LycaHealth
Dear Elinor,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Lyca Health Center
Excellent health centre , very fast service and friendly staff.
June 28, 2017
Unprompted review
Reply from LycaHealth
Dear James,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
The centre is pleasant but . . . .
The centre is very pleasant to attend, making the mri experience less stressful.
However, there were some issues. I have had a brain mri before but it would have been helpful if the staff had communicated with me once inside. I had no idea when it was going to start. I was asked if i would like radio - if they had spoken to me they would have known that it hadn't been turned on ! Only comment was "this is the last bit/one'.
The radiologist (?) who escorted me out was reassuring and courteous..
Later that day i got a voicemail from the centre. When i returned the call, feeling somewhat anxious, it turned out it was to ask me if i had the locker key and could i come back with it. I said it would have been less worrying if the person had mentioned why they were calling. I also said that a brain mri leaves you disorientated. She made no apology. So nice place but some of your staff could learn a bit of bedside manner.
I posted the key back. I assume you got it !
June 26, 2017
Unprompted review
Reply from LycaHealth
Dear H West
Thank you for your feedback, we take all comments very seriously and will use these to improve the services that we provide.
I am sorry that your experience was not on this occasion the five star quality that we aim to provide and please accept our sincere apologies for this.
We have highlighted to staff the feedback you have given and how your experience could have been improved with better levels of communication and information.
Thank you for returning the key to us so promptly as this was greatly appreciated.
Your continued support and business is important to us and I hope that on your next visit you will notice a significant improvement and 5 star service throughout.
Once again thank you for your feedback as we aim to provide the highest levels of service possible and please accept our apologies that we did not meet these standards on this occasion.
Friendly staff but needs an online system
Very friendly staff. However, i was asked to fill in my personal details every time that i came in for a checkup/consultation, which is not favourable if one goes back every week and need to fill out the exact same form with the personal details every time.
June 26, 2017
Unprompted review
Reply from LycaHealth
Dear Julia,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained. We will ensure our processes are updated to avoid any repetition.
Reply from LycaHealth
Dear FC,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Excellant service
Very professional and friendly service. I was able to arrange my MRI scan on the same day that I requested it. Beautiful clean building and facilities. It all looks brand new. First class. Thank you.
June 22, 2017
Unprompted review
Reply from LycaHealth
Dear Mrs Hughes,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
All good would recommend
June 22, 2017
Unprompted review
Reply from LycaHealth
Dear Keith,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Good timely service
June 21, 2017
Unprompted review
Reply from LycaHealth
Dear Paul,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Reply from LycaHealth
Dear Juliette,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Professional and friendly
The staff at the reception was friendly. the doctor was on time. The procedure was carried out professionally. When the doctor realized towards the end that an additional measure was necessary he took the extra time.
June 19, 2017
Unprompted review
Reply from LycaHealth
Dear Dieter,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Very professional and good service …
Very professional and good service received.
June 19, 2017
Unprompted review
Reply from LycaHealth
Dear Judit,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Lycahealth Review
I found the whole process of my health issues very accommodating. Staff are very helpful and have time for you to understand your query or direct to the right person. Very friendly staff which helps enormously.
June 19, 2017
Unprompted review
Reply from LycaHealth
Dear Deonizia,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Recommend Lycra health
Staff were polite friendly and very helpful appointment was on time, facilities were fantastic area in and around Lycahealth health were spotless.
June 14, 2017
Unprompted review
Reply from LycaHealth
Dear Paul,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Very professional and friendly …
Very professional and friendly organisation. Super efficient.
June 7, 2017
Unprompted review
Reply from LycaHealth
Dear Tony,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Reply from LycaHealth
Dear Matthew,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained.
Very efficient and friendly service!
June 7, 2017
Unprompted review
Reply from LycaHealth
Dear Robert,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained
All people interaction was very good …
All people interaction was very good and efficient. Did not have to wait long and was put at my ease by the person doing the mri scan. Only issue - the cupboard in the changing area needs a new lock! Current one is just about to fall out and is very difficult to close.
June 6, 2017
Unprompted review
Reply from LycaHealth
Dear 'E',
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained. We apologise for the issue with the changing room door, and will look into this immediately. Thank you for your kind feedback.
fast and efficient!
June 6, 2017
Unprompted review
Reply from LycaHealth
Dear Sheeraz,
Thank you for your review. We value every customer and their experiences at LycaHealth, and will continue to review and improve our processes to ensure the highest standards of client satisfaction are maintained
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