First time buyer from Mad City Outdoor. I shopped around looking for the best price I could find, and they were it. Website was easy to navigate and the products were as described. Bought Galco Vertic... See more
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See what reviewers are saying
Ordered a Snugpak Mountains leaders smock July 1st 2024, they gave me a tracking number etc.. to follow its progress. Turns out this is all bogus, have sent multiple emails requesting the status of my... See more
Communication with Amy was prompt, respectful and accurate. I had to wait longer than expected to get my product due to stock issues, but ultimately the money that I was able to save by ordering from... See more
So far so good! Competive prices vs ordering from the manufacturer. The only hiccup is ordering HSGI gear..They take a bit longer to receive. I did have to exchange 2 items, Mad city customer service... See more
Good service, disappointed in product
Service, price, and communication was good, but the product color was not as advertised. The received product is much lighter than true coyote tan. It was even lighter than flesh tone tape. Will use it for something other than camoflauge.
March 24, 2023
Unprompted review
Shipping took a while but they kept me…
Shipping took a while but they kept me in the loop about everything with great customer support
March 25, 2023
Unprompted review
The communication and service was at a very good level, thanks!
Many thanks! I am completely satisfied with the purchase.
March 27, 2023
Unprompted review
Good
it took longer than it aught to have to ship. other than that everything arrived as expected
March 7, 2023
Unprompted review
Have no complaints package arrived…
Have no complaints package arrived little late but was expected tho mail no guarantee on arrival dates but it was good
March 23, 2023
Unprompted review
Charged immediately, indefinitely backordered, couldn't give an ETA.
Ordered an item on 10/15/22, was charged immediately, and finally canceled my order on 12/22 for a refund because I never got anything. Support kept telling me there was a delay with their manufacturers, but the whole time it was backordered, they never once updated the website to indicate this. Also never received automatic periodic updates - always had to reach out to support to get a status. Estimated ship time was still 3-13 days months later.
Seems shady, like they're just counting on you to forget that you ordered anything so they can just keep your money.
December 22, 2022
Unprompted review
A Company I Can Trust
It took a long time to receive my order (the original order was discontinued by the manufacturer without notification and the second order delayed by manufacturing delays) but Mad City staff delivered on their promise to deliver - and they did. Long time to receive, bad … but trust developed out of the successful fulfilling of this delivery more than offset the delays I encountered. Trust in this company and quality of products will allow me to remain a Max City customer.
March 15, 2023
Unprompted review
Very communicative about shipping info
Very communicative about shipping info. Product arrived well packed. Very happy with my purchase.
March 11, 2023
Unprompted review
Products took an exceptionally long time to arrive
Products took an exceptionally long time to arrive, but at least CS kept me updated to let me know my order was still in process.
March 8, 2023
Unprompted review
Terrible company
Terrible company
Lackluster responses to late orders. Fraudulent advertising. Promoting and taking money for products that are not available.
February 14, 2023
Unprompted review
Great Communication
While my order was on backorder from Elbeco for several months, they kept in constant communication to keep me aware that they were aware of the time lapse. The product arrived and I was happy with my experience despite the long delivery time. It was outside of their control anyways.
March 4, 2023
Unprompted review
Got the item intact and does exactly what I wanted it to do.
10 out of 10 would recommended.
March 3, 2023
Unprompted review
Ionosphere snugoak
These guys rock! Thank you for a great product at a great price.
March 4, 2023
Unprompted review
As described and great quality!
February 27, 2023
Unprompted review
Customer service was responsive and…
Customer service was responsive and helpful.
February 16, 2023
Unprompted review
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