Madrabbittattoo Reviews 776

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, effectiveness in enhancing and preserving tattoos, and overall ability to keep ink looking fresh and vibrant. Many people highlight the excellent customer service, describing it as helpful, responsive, and professional, often going above and beyond to resolve issues. The staff is frequently commended for their kindness and efficiency in handling orders and inquiries. However, some customers experienced issues with product dispensing or texture, particularly when products were not purchased directly from the company. A few people also mentioned dissatisfaction with subscription management, specifically regarding notifications before shipping.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with its effectiveness... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Quality

Clients share positive opinions on quality, with many praising the products for keeping tattoos fresh,... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and efficiency.... See more

Order

People report positive experiences with order. Customers appreciate the ease of ordering and the helpfulness... See more

Based on these reviews

Rated 5 out of 5 stars

Heard about their products from Pony Lawson's YouTube videos. When I finally decided on a tattoo (which I actually got from him), I bought the new tattoo aftercare kit and it's been great so far. The... See more

Rated 5 out of 5 stars

I can’t say enough good things about these products! I love the daily lotion to meep my ink looking fresh, I have the pump and keep a tube in my purse, super convenient! The soothing gel is my favori... See more

Rated 5 out of 5 stars

The customer experience was great. Stacy went out of her way to make things right when the cream I had ordered turned out to be a new formula with menthol that really didn't work as well. I'm disappoi... See more

Rated 5 out of 5 stars

I've used the repair gel for three of my tattoos, one being a recent half sleeve, and it is a life saver!! It kept my ink hydrated and the cooling effect felt so nice on the aggravated skin. And their... See more


4.8

Excellent

TrustScore 5 out of 5

776 reviews

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Rated 5 out of 5 stars

Ive been using mad rabbit products for…

Ive been using mad rabbit products for a few years, compared to other products I've used theirs is by far the best. My tattoos have barely faded. Customer service is always very quick and professional

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great products, great service

Heard about their products from Pony Lawson's YouTube videos. When I finally decided on a tattoo (which I actually got from him), I bought the new tattoo aftercare kit and it's been great so far. The wash is gentle and leaves skin feeling good, and the repair gel has left my tattooed skin feeling even softer and more protected than the regular lotion that I use elsewhere, plus the tattoo itself looked way bolder! I'm finally at the balm stage and my stick won't dispense but I contacted the company and they are sending me a replacement. Great customer service, would recommend and use for future tattoo needs!

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Goods and Services

Mad Rabbit tattoo products have been phenomenal in helping me to care for their products. I’ve been a customer for almost three years. Shoutout to their customer service too. Any time I’ve run into any issues with my order, they’ve been very helpful and kind in working with me to ensure the best experience possible. Highly recommend them, front to back.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great Support Team

I realized after purchasing my products that I accidentally entered the incorrect shipping information. I was connected with Sarah from support; she was very responsive, corrected my shipping address and ensured I was aware of the next steps. Highly appreciate the attentiveness.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

LOVE Mad Rabbit

I've used the repair gel for three of my tattoos, one being a recent half sleeve, and it is a life saver!! It kept my ink hydrated and the cooling effect felt so nice on the aggravated skin. And their customer service team are excellent. Very friendly and quick responding!

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Mad rabbit is great!

Mad rabbit is great!! The products are awesome and smell amazing! I’ve tried other products but quickly realized Mad Rabbit Balm was the best! I’ve never looked back. Customer service is top notch and they take care of you! I’ve never had an issue. Will always buy their products!

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah is amazing

Sarah is amazing! She’s very helpful and informative. I recommend using their products you won’t be disappointed

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

This was totally my fault

This was totally my fault. I used the wrong card payment and they were so helpful and canceling my order and having me reorder with the correct card. Customer service was fast, efficient, and the best I’ve had from a company in a long time and I deal with this sort of thing alot. Thank you again.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great product!!!!

Great, natural products. I have been using Mad Rabbit since my first tattoo. From the wash, Revive, Replenish, and both Enhance balms, my ink looks great. People ask of I just got it. No, not new. Mad Rabbit takes care of it and that is why it looks new. The color pops and is bright. The black is not dull or faded. Use Mad Rabbit, you won't be disappointed!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered this tattoo balm before…

I have ordered this tattoo balm before for my son and it does what it claims to do. It protects a tattoo it brightens it up. I have since gotten my own tattoo so decided to order it again for my tattoos. When ordering I made a mistake on my email and never got my confirmation. Customer service was excellent in finding my order and letting me know what was going on with it. They were kind they were efficient. They were the best customer service I’ve ever had to deal with I highly rate this company and I highly rate their products. Suzanne a very happy customer.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Balm Stick

I originally ordered the Mad Rabbit Balm Stick to keep my tattooed eyebrows moisturized and the color looking fresh — and it works perfectly! I just placed an order for my second stick and accidentally subscribed to receive one every month. When I reached out, Stacy from the Mad Rabbit Support Team promptly and kindly helped cancel my subscription after I explained these are my only tattoos and one stick lasts me about a year. Their customer service was seamless and genuinely caring. I regularly recommend Mad Rabbit to friends who use tattoo applications for makeup — brows, eyelids, lips — and even to post-breast cancer patients who’ve received tattooing. Wonderful company and product!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Products and customer service are…

Products and customer service are amazing. I recently ordered a few products from Mad Rabbit and I'm so impressed with the quality of everything. I had a few questions about how/when to use products and their support team was incredibly helpful and friendly. 10/10 recommend.

October 17, 2025
Unprompted review
Rated 4 out of 5 stars

I accidentally clicked on a monthly…

I accidentally clicked on a monthly subscription on my last order not knowing it. I reached out to have mad rabbit cancel it and possibly start a refund, and while it took a few days too heat back and their customer service number wasn’t working they did in fact ensure all things were canceled and I was given a full refund.

October 14, 2025
Unprompted review

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