Heard about their products from Pony Lawson's YouTube videos. When I finally decided on a tattoo (which I actually got from him), I bought the new tattoo aftercare kit and it's been great so far. The... See more
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Review summary
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What people talk about most
Based on these reviews
Ive been using mad rabbit products for…
Ive been using mad rabbit products for a few years, compared to other products I've used theirs is by far the best. My tattoos have barely faded. Customer service is always very quick and professional
The products feel good on my skin
The products feel good on my skin. And they smell nice. Overall I’m happy and will be purchasing more.
Great products, great service
Heard about their products from Pony Lawson's YouTube videos. When I finally decided on a tattoo (which I actually got from him), I bought the new tattoo aftercare kit and it's been great so far. The wash is gentle and leaves skin feeling good, and the repair gel has left my tattooed skin feeling even softer and more protected than the regular lotion that I use elsewhere, plus the tattoo itself looked way bolder! I'm finally at the balm stage and my stick won't dispense but I contacted the company and they are sending me a replacement. Great customer service, would recommend and use for future tattoo needs!
Excellent Goods and Services
Mad Rabbit tattoo products have been phenomenal in helping me to care for their products. I’ve been a customer for almost three years. Shoutout to their customer service too. Any time I’ve run into any issues with my order, they’ve been very helpful and kind in working with me to ensure the best experience possible. Highly recommend them, front to back.
I accidentally put the wrong shipping…
I accidentally put the wrong shipping address, and I was able to send an email, and within less than twenty four hours.Got a response and they fixed it for me, very, very professional.And i'm very excited for the product
First time ordering
First time ordering and it was very easy. Shipped out same day. Definitely plan on ordering again in the future.
Great Support Team
I realized after purchasing my products that I accidentally entered the incorrect shipping information. I was connected with Sarah from support; she was very responsive, corrected my shipping address and ensured I was aware of the next steps. Highly appreciate the attentiveness.
LOVE Mad Rabbit
I've used the repair gel for three of my tattoos, one being a recent half sleeve, and it is a life saver!! It kept my ink hydrated and the cooling effect felt so nice on the aggravated skin. And their customer service team are excellent. Very friendly and quick responding!
Mad rabbit is great!
Mad rabbit is great!! The products are awesome and smell amazing! I’ve tried other products but quickly realized Mad Rabbit Balm was the best! I’ve never looked back. Customer service is top notch and they take care of you! I’ve never had an issue. Will always buy their products!
Sarah is amazing
Sarah is amazing! She’s very helpful and informative. I recommend using their products you won’t be disappointed
Great communication toward my return.
Great communication toward my return.
This was totally my fault
This was totally my fault. I used the wrong card payment and they were so helpful and canceling my order and having me reorder with the correct card. Customer service was fast, efficient, and the best I’ve had from a company in a long time and I deal with this sort of thing alot. Thank you again.
Great product!!!!
Great, natural products. I have been using Mad Rabbit since my first tattoo. From the wash, Revive, Replenish, and both Enhance balms, my ink looks great. People ask of I just got it. No, not new. Mad Rabbit takes care of it and that is why it looks new. The color pops and is bright. The black is not dull or faded. Use Mad Rabbit, you won't be disappointed!
Had a little delay in shipping but upon…
Had a little delay in shipping but upon reaching out, they told me what was going on and did a little extra something to help with the delay. Second time ordering from here and impressed with customer service. Will come back.
I have ordered this tattoo balm before…
I have ordered this tattoo balm before for my son and it does what it claims to do. It protects a tattoo it brightens it up. I have since gotten my own tattoo so decided to order it again for my tattoos. When ordering I made a mistake on my email and never got my confirmation. Customer service was excellent in finding my order and letting me know what was going on with it. They were kind they were efficient. They were the best customer service I’ve ever had to deal with I highly rate this company and I highly rate their products. Suzanne a very happy customer.
Balm Stick
I originally ordered the Mad Rabbit Balm Stick to keep my tattooed eyebrows moisturized and the color looking fresh — and it works perfectly! I just placed an order for my second stick and accidentally subscribed to receive one every month. When I reached out, Stacy from the Mad Rabbit Support Team promptly and kindly helped cancel my subscription after I explained these are my only tattoos and one stick lasts me about a year. Their customer service was seamless and genuinely caring. I regularly recommend Mad Rabbit to friends who use tattoo applications for makeup — brows, eyelids, lips — and even to post-breast cancer patients who’ve received tattooing. Wonderful company and product!
Very helpful staff!!!
Very helpful staff!!!! They are not making it complicated to do things!!!
Products and customer service are…
Products and customer service are amazing. I recently ordered a few products from Mad Rabbit and I'm so impressed with the quality of everything. I had a few questions about how/when to use products and their support team was incredibly helpful and friendly. 10/10 recommend.
I accidentally clicked on a monthly…
I accidentally clicked on a monthly subscription on my last order not knowing it. I reached out to have mad rabbit cancel it and possibly start a refund, and while it took a few days too heat back and their customer service number wasn’t working they did in fact ensure all things were canceled and I was given a full refund.
Sarah was super helpful in getting my…
Sarah was super helpful in getting my order re-delivered when it was returned to sender. Great products and great service...my kind of company!!
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