Magenta Self Storage Reviews 

227
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I had to use the MAGENTA facility in St Albans for almost 5 years. During that lengthy period, since August 2021, I always found the Reception staffto be very helpful. I would compliment RJ o... See more

Company replied

Rated 5 out of 5 stars

Setting up a storage unit with Magenta was very straightforward. The staff are very helpful and knowledgeable — Shah and Maya provided me with all the information I needed to easily set up a storage s... See more

Company replied

Rated 5 out of 5 stars

Clean high quality facility with very helpful staff. Moving in was well coordinated and totally problem free. Kirstie was very helpful when it came to selecting the storage unit we needed. The layout... See more

Company replied

Rated 5 out of 5 stars

Big shout out to Erin at Nottingham branch for helping us move in last Saturday. We had left it way too late to book temporary storage for my daughters belongings in between rentals whilst studying... See more

Company replied

Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Records Storage Facility
  4. Storage Facility
  5. Warehouse

About Magenta Self Storage

Written by the company

Discover the Ultimate Storage Solution with Magenta Self Storage

Your go-to partner for secure and hassle-free storage, designed to cater to both personal and business needs. With Magenta, we are your partner offering you more than just storage space – Our commitment to simplicity and transparency sets us apart, proudly offering an extensive range of storage sizes, accompanied transparent prices and our dedicated team on hand to help with all your storage questions.

Join thousands of satisfied customers across the country who have experienced the convenience and reliability of our storage facilities. Whether you're relocating, decluttering, or archiving company documents, Magenta Self Storage has you covered. Our widespread network of storage centers ensures we are always within reach to meet your unique storage requirements.

At Magenta, we prioritize your peace of mind. Our top-tier security measures safeguard your belongings, giving you the confidence to store with us worry-free. Embrace a seamless and organized storage experience, supported by our dedicated team, here to assist you at every step.

Join the Magenta Self Storage community today, and experience storage done right. Trust in our expertise to safeguard your possessions, and let us be your reliable storage partner. Review your Magenta Self Storage experience on Trustpilot and share your thoughts with our ever-growing community of happy customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

227 reviews

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No recent history of asking for reviews

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4.8

All reviews

(227)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service every time

Fantastic service every time I speak to the team, in particular Will. What a star! Thank you for an A1 service.

December 15, 2023
Unprompted review
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Reply from Magenta Self Storage

Hi Tina

Thank you for taking the time to leave a great review and i will be sure to pass on your comments to Will.
Always here to help!

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

I have used magenta on many occasions…

I have used magenta on many occasions and they have always been more than welcoming and a more than perfect service
Thanks again Daniel

November 22, 2023
Unprompted review
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Reply from Magenta Self Storage

Hi Daniel,

Thank you for your kind words and for taking the time to leave a 5 star review.

Once again thank you for your returning custom.

Helen Tooby
Branch manager

Rated 5 out of 5 stars

attentive staff

attentive staff. Easy and quick communication too.

It should be clear on the website thought that 24hr access is an additional cost as this wasn't clearly explained.

November 18, 2023
Unprompted review
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Reply from Magenta Self Storage

Hi Sam,
Thank you for the kind words. We strive to always put our customers first.

Thank you for your valuable feedback regarding 24-hour access. Our website has now been updated.

Thank you for choosing Magenta Storage!
Kind Regards
Joe Carlton
Store Facilities Manager

Rated 5 out of 5 stars

Shah is a very friendly and welcoming…

Shah is a very friendly and welcoming person. He his costomer like his family. Really recommended.

The fact that I hold the key with myself is really great. The versatility that I had gave me a hassle-free trip in UK while I can also keep my suitcases safe.

November 1, 2023
Unprompted review
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Reply from Magenta Self Storage

Hi there Nando, thank you for the lovely feedback! We are so glad we were able to help you during your trip, and it was nice to meet you and your parents, we are glad everything went well. If you're ever in the area again, please do feel free to pop in for a cup tea, and catch-up :)

Kind regards,
Shah Ahmed
Deputy Manager, Oxford

Rated 5 out of 5 stars

Was really great experience

Was really great experience. Friendly staff. Nice clean space.

November 1, 2023
Unprompted review
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Reply from Magenta Self Storage

Hi Richard,
Great to hear that,
We take pride in our service and standards.
If you ever need storage again we would be more than happy to have you back.

Kind Regards
Joe Carlton
Store Facilities Manger

Rated 5 out of 5 stars

Excellent customer services

I’ve been with Magenta for a few years. Whilst their prices have gone up over the last couple of years, I cannot fault them on their customer service. Their desk staff are polite and helpful and on more than one occasion have gone out of their way to help. Two incidents spring to mind: 1. When I was locked out of the out of hours access to my unit, one call and they set about resolving the issue and in a matter of minutes I had access . 2. Providing documentation for tax reasons, I had the information provided within the hour. I can’t express how impressed I am with the customer service. The staff are well trained, friendly, supportive and kind. In todays age of automation and robotic call centre responses, this is so refreshing. I highly recommend Magenta storage for anyone who appreciates good service and quick response times.

October 31, 2023
Unprompted review
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Reply from Magenta Self Storage

Hi,
Thank you so much for taking time to leave her such a lovely review. We are always here to help!
Take Care
RJ – Manager

Rated 5 out of 5 stars

Fantastic members of staff

Fantastic site to rent storage. I’ve been using this facility for a while now the members of staff are fantastic here they are always happy to help.

September 26, 2023
Unprompted review
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Reply from Magenta Self Storage

Hi Adam

Many Thanks for your lovely review and a pleasure to have your custom. The five stars are much appreciated!

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

Cameron and the team at Magenta made it…

Cameron and the team at Magenta made it very straightforward to book our storage unit. As we needed to move in on a Sunday when they are closed, Cameron was able to register me remotely and provided detailed instructions on how to access the unit ourselves. Moving everything in was very easy!

September 24, 2023
Unprompted review
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Reply from Magenta Self Storage

Thanks so much for your very kind 5 star review! :) We are happy we could help out.

Rated 5 out of 5 stars

Excellent customer service at…

Excellent customer service at reception, good facilities and flexibility on the part of the team to adapt to our needed rental period.

September 10, 2023
Unprompted review
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Reply from Magenta Self Storage

Hi there,

Many Thanks for taking the time to leave us a five star review. We pride ourselves on trying to make things as easy as possible for our customers and giving the best service.
Regards
Joe Carlton,
Store Facilities Manager.

Rated 5 out of 5 stars

From Devon to Reading

The staff at Magenta Reading have been fabulous - very professional and bent over backwards to help me when I was let down on several occasions with transporting my stuff. Very much deserve their 5 stars.

September 15, 2023
Unprompted review
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Reply from Magenta Self Storage

Hi Dawn,
Thank you for your kind words for the team here in Reading and i am happy we made your journey from Devon to Reading as stress free as possible.
Kind Regards,
Nathan Creed
Branch Manager

Rated 5 out of 5 stars

Great Staff & Service

It's been great working with Magenta and the staff there are very kind & helpful. I have been dealing with a gentleman called Nathan who has been very welcoming and a pleasure to work with as well. Would 100% recommend this company.

September 13, 2023
Unprompted review
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Reply from Magenta Self Storage

Hi Nova,

Thank you for the kind words and its a pleasure we have extended our contract with you.

Nathan
Branch Manager

Rated 5 out of 5 stars

Excellent All Round

The consciousness and efficiency of staff is greatly appreciated. The site and management of the storage units is quick, clean and very customer friendly. I would highly recommend the Oxford Branch.

September 9, 2023
Unprompted review
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Reply from Magenta Self Storage

Hi Kirsty

Many thanks for your kind review - I will be sure to pass your comments on to Shah and Will our brilliant team at Oxford.

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

My experience was great 😊 💯 Recommend

My experience was great 😊.

Nathan put me at ease and went above and beyond with his customer services skills!

He is a star and a total credit to Magenta.

Prices were competitive and I really can’t fault anything 10/10!!!

September 7, 2023
Unprompted review
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Reply from Magenta Self Storage

Hi Jamie,
Thank for the amazing feedback and it was a pleasure having you as a customer.

Thank you for the kind gesture of leaving me some chocolates as well. I will enjoy them.

Ever need storage again you know where i am.

Have a great weekend.

Nathan
Branch Manager

Rated 5 out of 5 stars

Will was super helpful and helped out…

Will was super helpful and helped out by finding us a unit (at a great price!) at very short notice and saving me from a crisis. On site, service was fantastic. Offered a glass of water whilst making payment. I am so pleased with this company!

September 2, 2023
Unprompted review
Magenta Self Storage logo

Reply from Magenta Self Storage

Hello Darcy

Thank you so much for taking the time to leave us a 5 Star review! We are always here to help and try and make your storage journey as stress free as we can!

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

Excellent!

Clean, secure storage facility with easy access, which we used to simplify the logistics of a 'downsizing' house move. Very reasonably priced. Staff very helpful, including initiating refund after we left.

August 28, 2023
Unprompted review
Magenta Self Storage logo

Reply from Magenta Self Storage

Hi Michael

Many thanks for the great review! Moving house can be stressful so we are glad we were able to make things easier!
Best wishes with your future plans.

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

Top Rental

Efficient, helpful and unexpected refund of unused days

August 25, 2023
Unprompted review
Magenta Self Storage logo

Reply from Magenta Self Storage

Many thanks Gerrit for your five star review. Glad you had a good experience with ourselves. Good luck with your plans.

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

Amazing self storage company

Amazing self storage company. Honestly couldn't be happier, very personalised and welcoming service in Banbury. Not what you'd expect from a storage business but they really make it feel like a little community. Facilities are well maintained and staff accommodate requests.

August 17, 2023
Unprompted review
Magenta Self Storage logo

Reply from Magenta Self Storage

Hi Haylee

We really appreciate the time taken to leave us a five star review. We really love having you and your business here!

Will pass your comments on to the team!

Many Thanks

Helen Tooby
Branch Manager

Rated 5 out of 5 stars

amazingggggggg

August 15, 2023
Unprompted review
Magenta Self Storage logo

Reply from Magenta Self Storage

Hi Theodore

Wow thank you for leaving us a 5 star review!

The team you dealt with at Oxford are always there to help.

Helen Tooby
Branch Manager Oxford and Banbury

Rated 5 out of 5 stars

incredible price & service!!

incredible price & service!!
phoned up on the day and they had storage available which was easily booked with an online id check and contract. arrived and erin sorted out some final details, provided me with my lock and showed me how to access my block and locker - making the whole process quick, smooth, and easy. really impressive price for the size locker that i got - and they have good deals for your first few months!! would 100% recommend and the nottingham branch is pretty close to lenton so amazing for students!!

August 14, 2023
Unprompted review
Magenta Self Storage logo

Reply from Magenta Self Storage

Thanks so much for your lovely review! We are so glad the process was quick and smooth. Erin is great and we will pass on your kind words :)

Magenta Storage

Rated 5 out of 5 stars

Brilliant to deal with

Brilliant to deal with, Cameron made the whole process very simple - thanks.

August 14, 2023
Unprompted review
Magenta Self Storage logo

Reply from Magenta Self Storage

Thanks for 5 stars! I will pass this on to Cameron :)

Magenta Storage

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