Magic Win Casino Reviews 276

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with payments and refunds, often waiting weeks or months for withdrawals that never materialize, leading to significant concerns about the reliability of the withdrawal process. People frequently describe customer service as unhelpful, providing repetitive responses, or ignoring requests entirely, especially concerning account closures or withdrawal inquiries. The website itself is often criticized for being unstable, not loading properly, or having verification processes that do not work, further hindering attempts to withdraw funds. However, some people did report receiving their first withdrawal quickly, sometimes within 24 hours, though subsequent attempts often faced the same delays and issues as other users.

What people talk about most

Payment

People report negative experiences with payment, with many reviewers expressing significant dissatisfaction... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, with many reporting that they never received... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting an inability to... See more

Website

Consumers find the website to be a source of significant dissatisfaction, with many advising others to avoid... See more

Response time

Customers express significant dissatisfaction with response times, particularly regarding withdrawal... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Have never used any online casino in my life but it's the most junk mail i ever recieve and they are all usually badly reviewed on here. tompizk.firebaseapp.com sent me this offering 400% bonus on... See more

Rated 1 out of 5 stars

Have been waiting 15 weeks for a withdrawal of £1,100 and even when having a balance of over 3,000 from deposits or winnings.. still not honouring.. since waiting and unable to withdraw balance. C... See more

Rated 1 out of 5 stars

Avoid at all costs!!! Any sizeable withdrawal will never ever be paid to you , 6 months of waiting and still told the rubbish Everytime, even live chat is not live chat it's just more sophisticated bo... See more

Rated 1 out of 5 stars

I see i have been lucky because i have gotten 1st withdrawal but for 2nd I waiting since 26July , is 6 September now. They saying U need wait 7-21 working day but even after this date nothing happen... See more


Company details

  1. Casino

Written by the company

Magic Win Casino, launched in 2022, is notable for its stylish black-and-green design and its status as a non-GamStop casino site in the UK. It offers a diverse range of over 3,000 games, including slots, table games, live dealer games, and a recently added comprehensive sportsbook. The casino is attractive to UK players seeking to bypass GamStop restrictions. Key features of Magic Win Casino include: - Game Collection: A robust collection of games, including slots, bingo, poker, and live dealer games. - Bonuses: Several welcome bonuses are available, including a seasonal package with a 400% bonus up to 2,000 EUR and 125 free spins, among others. - Payment Options: Supports Visa, Mastercard, Bitcoin, and Litecoin transactions, with a minimum deposit of 15 EUR. - Mobile Compatibility: A fully mobile-compatible layout without a dedicated mobile app. - Licensing and Safety: Operates under a Curacao license, ensuring safety and fair play. Magic Win Casino accepts all players, including those with GamStop bans, and offers self-exclusion options. However, it currently does not have a no deposit offer or a mobile app. For any issues, players can contact customer support via email, phone, or live chat. Magic Win Casino is recommended for its game variety, welcoming stance towards GamStop players, and its inclusion of a full-service sportsbook, making it a compelling choice for online gambling enthusiasts.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

276 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This site promised my refund

This site promised my refund, after complaining they do not hold the correct license to accept dutch players. However, now my emails are ignored, and when I enter their live chat they close it automatically. These people are scammers and I will not let them get away with this

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away

I played on this site about four months ago, and they paid out back then. But now I’ve been waiting six weeks for my winnings, and still nothing. This site is definitely dodgy

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

ANOTHER SCAM COMPANY

Please read the reviews..... They will take your deposits and NEVER pay you out. Horrible scammers preying on uk players with gambling issues that have excluded on game care.
PLEASE, PLEASE dont give them your money

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

Minus 0 stars .one of the worst…

Minus 0 stars .one of the worst experiences. I have ever had .I won over 300 pound except couldn't cash it out surprise surprise....stupid verification for id documents does not work and is useless .tried getting help was useless with any help whats so ever. just kept sending me the same stupid auto message .I had no choice but to play because it would not let me cash out a penny of my winnings .Then they robbed me blind .when I had already stated. I needed that money ... this site is one of the biggest scam sites going and seriously needs investigating ...definitely money laundering at the very least .I will never be on this site again ..disgusting behaviour .🙄🙄🙄😡😡😡.

June 22, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company , waited nearly 3 months for a withdraw of only 350 pound , same shitey replies from live chat but still no money , don’t use

June 22, 2025
Unprompted review
Rated 1 out of 5 stars

This is a complete scam

This is a complete scam
I'm actually so pissed off that this is allowed
Total cowboy operator
You will never see a penny back
I'm going further on principle to destroy this outfit

June 18, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use

Do not use!

Waited 21 working days for a withdrawal to process, which I was advised was the timescale

Contacted live chat, who advised it's still under review

I've found they are registered in Curacao and regulated by the CGA who I have contacted

June 17, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers do not give them your money

As everyone on here is posting i have been ripped off by this company. Luckily i didn't deposit a huge amount and won far more than i paid in but i have been trying to withdraw my money since march 2025. First withdrawal by bankcard then cancelled my withdrawal which took minutes btw so i find that funny they were so quick to do. I read on here that they recieved thier money by bank transfer and i can now confirm i requested bank transfer and still have not recieved my money. They give you the same generic replies, definatly a scam site. I would report them if i could to stop other people getting ripped off.

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

Internet thieving

Deposit money into this website. You WILL NOT see your money again. If you ask them when your withdrawal will get to you, they send you nice, genuine looking letters reassuring you. They do not intend paying you a penny. They are clearly operating illegally. STAY AWAY.

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

13 weeks I have been waiting for…

13 weeks I have been waiting for withdrawal for it to be cancelled today. When asked why they are saying automated security checks and if they
Need more info they will contact me, obviously not checking if it shows I don’t have a withdrawal. Absolutely disgusting site!!!

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS WEBSITE

DO NOT USE THIS WEBSITE,

IVE BEEN WAITING 3 weeks for a £100 withdrawal and now it’s gone past 21 days they are giving it that it’s due to lots of transactions so there’s a back log! Absolute b@@l@hit, proper horrible people !!!!

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

I'm pleased I have read the reviews of…

I'm pleased I have read the reviews of this site, I have only played around £20 with a bonus this site really is loosing customers from their bad reviews (me being one) and I'm guessing there's many more who are choosing not to use this site, so to the people who have lost their winnings we'll done for the reviews because the more people that leave this sites unfair business thee more custom they will loose ❤️

June 1, 2025
Unprompted review

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