Magic Win Casino Reviews 276

TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with payments and refunds, often waiting weeks or months for withdrawals that never materialize, leading to significant concerns about the reliability of the withdrawal process. People frequently describe customer service as unhelpful, providing repetitive responses, or ignoring requests entirely, especially concerning account closures or withdrawal inquiries. The website itself is often criticized for being unstable, not loading properly, or having verification processes that do not work, further hindering attempts to withdraw funds. However, some people did report receiving their first withdrawal quickly, sometimes within 24 hours, though subsequent attempts often faced the same delays and issues as other users.

What people talk about most

Payment

People report negative experiences with payment, with many reviewers expressing significant dissatisfaction... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, with many reporting that they never received... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting an inability to... See more

Website

Consumers find the website to be a source of significant dissatisfaction, with many advising others to avoid... See more

Response time

Customers express significant dissatisfaction with response times, particularly regarding withdrawal... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Have never used any online casino in my life but it's the most junk mail i ever recieve and they are all usually badly reviewed on here. tompizk.firebaseapp.com sent me this offering 400% bonus on... See more

Rated 1 out of 5 stars

Have been waiting 15 weeks for a withdrawal of £1,100 and even when having a balance of over 3,000 from deposits or winnings.. still not honouring.. since waiting and unable to withdraw balance. C... See more

Rated 1 out of 5 stars

Avoid at all costs!!! Any sizeable withdrawal will never ever be paid to you , 6 months of waiting and still told the rubbish Everytime, even live chat is not live chat it's just more sophisticated bo... See more

Rated 1 out of 5 stars

I see i have been lucky because i have gotten 1st withdrawal but for 2nd I waiting since 26July , is 6 September now. They saying U need wait 7-21 working day but even after this date nothing happen... See more


Company details

  1. Casino

Written by the company

Magic Win Casino, launched in 2022, is notable for its stylish black-and-green design and its status as a non-GamStop casino site in the UK. It offers a diverse range of over 3,000 games, including slots, table games, live dealer games, and a recently added comprehensive sportsbook. The casino is attractive to UK players seeking to bypass GamStop restrictions. Key features of Magic Win Casino include: - Game Collection: A robust collection of games, including slots, bingo, poker, and live dealer games. - Bonuses: Several welcome bonuses are available, including a seasonal package with a 400% bonus up to 2,000 EUR and 125 free spins, among others. - Payment Options: Supports Visa, Mastercard, Bitcoin, and Litecoin transactions, with a minimum deposit of 15 EUR. - Mobile Compatibility: A fully mobile-compatible layout without a dedicated mobile app. - Licensing and Safety: Operates under a Curacao license, ensuring safety and fair play. Magic Win Casino accepts all players, including those with GamStop bans, and offers self-exclusion options. However, it currently does not have a no deposit offer or a mobile app. For any issues, players can contact customer support via email, phone, or live chat. Magic Win Casino is recommended for its game variety, welcoming stance towards GamStop players, and its inclusion of a full-service sportsbook, making it a compelling choice for online gambling enthusiasts.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

276 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

AVOID its a Dubai scam you will never be able to withdraw money

AVOID AT ALL COSTS..

THESE ARE FAKE CASINOS ...

they exploit people with things like easy to join or no credit checks or not on gamstop..

But really there a bunch of fraud scammers in Dubai that open up a website run if for a couple of years
And everyone and I mean everyone whom trys to withdraw funds then get told to wait 21 days do verification...
No matter what you do you will not get your funds out..
Even if you complain they will just mark it down as unresolved they have a UK licence but it's not a full UK licence so they are not fully complain to UK gaming rules

What in fact they do is set up a director on UK company house run the website for a couple of years at the same time giving all this excuses to the customers of why they're not getting a withdrawal but you were never getting it because your funds never went into the casino it went into some other account which was then transferred straight away to another account until it finally gets overseas

They will then dissolve the company bankrupt it.
They will keep the casino but just change the web address by adding an extra letter
And then reopen another limited company on company house always fake addresses even some of the directors on some of their sites passed away years ago and they are still listed as the current director...

These type of scam and fraud casinos have been seriously increasing and it seems that no UK government or gambling commission are doing anything about it...

winbet whom is the apparent current owner of these casinos...
Have multiple fines in Europe from many different countries..
For have unlicensed casinos..
Fines are well over 1 billion euros to date with more to follow...

PLEASE COPY AND PASTE THIS WERE EVER YOU CAN SPREAD THE WORD DONT LET THESE CRIMINALS GET AWAY WITH STEALING BILLIONS OF PEOPLE MONEY

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

**WARNING***

**WARNING***

This site is nothing more than a scam. They do NOT pay out your winnings. Give you the same nonsense copied messages on live chat!

6 weeks I've waited for a withdrawal to which absolutely nothing has happened.

You'd be better throwing your money out the window than deposit anything to this this scam company and it's sister sites

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Keep getting emails off this site

Keep getting emails off this site
Ive messaged them about stopping as I dont play
There responce blocked me,
After a few home truths which they did not like
scammers
Hope yr looking at this
The email I was told to message
It dont exsist says a lot about them,
Ive just been reading that there being looked into because of money laundering
They take yr deposits but never pay out yr money is turned into crpto currency also gets sent to Dubia

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

No issues with withdrawal

Really enjoy the games, I made my first withdrawal and after a few days I read the reviews on here and started to panic but it was paid within a week, all my subsequent withdrawals have been paid out within 24hr with the exception of Friday nights, for some reason they get paid out on sunday. I would give 5 starts if they had deposit limits you could set because sometimes I go a little overboard

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

Magic Win are absolute fraudsters

Magic Win are absolute fraudsters, don't believe the positive reviews you see on here, theyre fake. I withdrew back in November and am still waiting for my money. Absolute useless staff who copy and paste the same information and tell me to be patient when I have been since November. You don't get a response from their email address unless you want to cancel your withdrawal then they will email you withing seconds, disgusting company that need to be shut down. Don't wast your money here its a scam, they let you withdraw once or twice then don't pay, its part of their scam!

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

Withdrew a couple hundred in the middle…

Withdrew a couple hundred in the middle of November 2024. I still have not received my winnings. Contacted them numerous times only to be fobbed off with the same old rubbish of "influx of withdrawals" " your request has been marked as urgent" "the team are looking at it as a matter of urgency" blah blah blah. Steer clear!!! AVOID AVOID AVOID

May 16, 2025
Unprompted review
Rated 2 out of 5 stars

***MAGICWINCASINO WITHDRAWL NEWS!***

***MAGICWINCASINO WITHDRAWL NEWS!***
After waiting over a month for my funds and having no luck, I tried a different approach. I contacted magicwin via their online chat service and requested my withdrawal to be reversed, which happened after a day or so.
I then tried withdrawing via a different method - this time I requested a smaller amount -£100 instead of the full £500 - and ⁹requested it via bank transfer rather than refunding to my debit card. I then received an email asking for some ID documents last week Thursday. Today I have no pending withdrawl on my magicwin page and £100 pending credit to my bank account! Finally some success! I have tired repeating rhe process with another £100 withdrawl to see what happens.

If anyone is having trouble, this could be an option. Good luck!

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

When you close your account and opt out…

When you close your account and opt out of marketing you will still receive at least one email and sms per day. If you go on live chat and ask to be removed from marketing, they will say they’ve opted you out. Following this you will receive at least one email and sms per day. If you go back on live chat they assure you 100% they’ve removed you from marketing. Finally after all of this you will receive at least one email and sms per day.

May 9, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid people please this site is not a…

Avoid people please this site is not a betting site and needs 2 be shit down ASAP!!! It's a utter scam !! I placed 2 bets of 20 pounds and won on both slips it only paid me my stake I put on lol of 20 pounds!!! Didn't pay the winning part of the slip lol then I go on live chat 2 say about this then they try telling me it's part of my bounes never heard of anything like this in my life when I bet real money !!! .... then they cut me off chat and I've emailed 6 times no reply no Contact number 2 call ...STAY AWAY FROM THIS SITE just as well give money 2 the ppl kn the streets who need it bless them !!! Am getting this company closed for good !! Utter joke of a company a person called Dan on here ain't got a clue about gambling 1 bit !! Good luck am making sure this site gets closed for good!!!

May 1, 2025
Unprompted review
Rated 3 out of 5 stars

GUYS THIS IS IMPORTANT

GUYS THIS IS IMPORTANT

I HAVE JUST BEEN PAID FROM THIS CASINO AFTER WAITING NEARLY A MONTH!

This is what you have to do -

Cancel your pending withdrawal, and withdraw by bank transfer but do it via a REVOLUT BANK ACCOUNT ONLY!!!

I withdrew yesterday and it went in my bank today!!!

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

I have been waiting for two and a half…

I have been waiting for two and a half months for the funds to be withdrawn £800.83 previously I had normally withdrawn funds not for large amounts magicwin and luckycharms are the same company just different names a bunch of scammers and thieves

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

A complete scam of a casino

A complete scam of a casino. They have altered the rate of play and go games to impossible rates to win. Go play book of dead and watch the 3rd scatter hit 1 under the 5th reel 200 times in a row. Good luck processing a cash out as well, I know 3 friends that have been waiting for small 50-100 euro withdrawals for upwards of 4 months counting now. Support keeps saying check back in a few days.

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

Wheres the option to give no stars?!?!

Wheres the option to give no stars?!?!

Site Is a scam !
I applied for my first withdrawal beginning of February, nearly 3 months ago of £83.
I've spoke to support many times and they just keep sending copy and paste msgs !
7-21 days waiting period. Ummm HELLLLOOOO. Its been nearly 3 months !!! I'm giving up now. Seriously question? Has anyone ever actually received a withdrawal from this site. Stay clear either way ! They take your money in seconds and never process a withdrawal!!

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

Just an update after I have stopped…

Just an update after I have stopped playing here as I realised they are scammers. They routinely try to take money from my bank account, sometimes £0.72p and sometimes £7.00 and using different names like "Walmart" and other names, luckily I canceled the card I used with this site so they do not get any money from me. BEWARE they are thieves!

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Dangerous

Please please please do not sign up with this casino. Like most that have found themselves looking for casinos not on gamstop I came across Magicwin easy sign up, easy deposit then impossible to withdraw. Tried to close the account and it is impossible. Email after email and no reply, it’s been weeks now and I still can’t close the account. Live chat is useless. Please don’t sign up to this casino. It will ruin people’s lives!

April 21, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad casino was told first 24 hours…

Very bad casino was told first 24 hours then 7 to 21 days still ain't been paid now been told still processing which is a joke report magic win to the curacao gambling board so they can close them down now been disconnected from live chat

April 21, 2025
Unprompted review

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