Make My Blinds Reviews 13,541

If I could give 0 I would.

Purchased a blind 3 weeks ago.
Zero ack of the order with zero updates.
After trying to ring them for an update you get the phone put down on you or you just can’t get through. I emailed them after 2 weeks for an update to be told no delivery date it was down with the factory. Waited another week heard nothing. Tried to ring again- same thing - -phone is put down after being on hold to an auto woman saying we are extremely busy at the moment over and over again until I was demented.
Managed to speak to someone via agent chat. He told me the blinds were out of stock. No date. This was after waiting 3 weeks with no updates and no one telling me this information even tho it says in stock on the website!?!?!
Waiting for a refund. Probably wait another 3 weeks for that.

Never ever dealt with such an incompetent company before. would definitely not recommend. And would rather people see me showering than buy a blind from this company.

Computer says….. cough….no

Our order arrived before date given, which was very helpful to us. We are pleased with the blinds now they are all fitted. Couldn’t wish for any better service and quality for the very reasonable price paid.

Poor communication delivery takes too long average blind build

The blinds were delivered quickly and are very well made .the measurements were spot on they fit perfectly. All the fittings were there and they look really good up.
I'm very happy with them and would highly recommend the company to others .

Absolutely LOVE my blinds. Fit perfectly and clearly well made. Worth paying a little more for this level of quality. So easy to fit with clear instructions. Will be buying more from this efficient company and would recommend them to everyone.

Fab blinds, fit perfectly and really good quality. Really impressed and would definitely use them again.

The blinds were perfect, but I did have some difficulty putting them up.

After some confusion over order measurements the problem was amicably resolved by Caitlin C at customer services.
When problems arise it’s always good to deal with someone who is patient and sympathetic.
Thank you.

Excellent customer experience
I bought blinds in October and have had a few technical difficulties, due to my own faults! Which has meant that I have had a number of contacts with customer service and have dealt specifically with Caitlen C, she has been so helpful and kind on every occasion, she has been quick to answer my queries and find solutions to help support me. Overall very impresses with her and the service provided!

Excellent quality blinds great value for money

Paul kindly dealt with my package 1 of 2 order and kindly advised a speedy resolution with top customer service, credit to the company

Blinds came pretty quickly and in good condition. We ordered 6 Venetian blinds and are happy with 4 out of the 6. We had to request for one to be replaced which was difficult as the customer care was quite poor. It needed to be replaced as for some reason it was 5kg heavier than all the others. Due to the weight of them we've had to drill into the steel beams above our windows. Besides the fact they're so heavy, due to what looks like a brass rod that turns the blinds, they're good quality, work flawlessly and most importantly look good.

Even though customer care were poor id recommended buying the size insurance, even though the size they sent the first time wasn't accurate they claimed it was and refused to do anything initially, the blind was barely big enough to fit into it's catches and due to it being so insanely heavy, even compared to the bigger blind we ordered, it would keep bending and jumping out into of pulling out all the provided hooks I installed.

Avoid this company! We ordered blinds a couple of weeks ago so they could be installed before Xmas. The company now say the blinds are out of stock and I have to wait until January before they are delivered. This is despite their website still showing that the blinds are in stock and that they will be delivered before Xmas! Their customer service is nonexistent, tried calling several times and emailing but no response! They are not interested in finding solutions to your problems, just taking your money with undelivered promises!

Used this Company before. Excellent value and quick delivery. Easy to order.
Blinds look fab

Just to quickly say how impressed we were woth the customer service (especially Gemma). Amazingly quick response and resolved my query immediately. If only more companies were like yours

I ordered 3 small blinds for my bay window in the lounge. They came quicker than expected and we are every pleased with the look, feel and quality of them.

So orderd blinds specifically from this company as it was one of the only ones offering delivery before Xmas. Once order paid for I got a delivery notification of a "provisional" delivery date of 8th Jan. On speaking to the co nothing they can do, although the reps I spoke to were helpful they have no authority so basically it sounds very much like their marketing department didn't know this was incorrect. Not a good way to run a business really disappointed so will be cancelling order and would never recommend using them to anyone. False advertising no fun for their customers or front facing staff who have to deal with this.

The blind took over four weeks to arrive and then did not fit. After email correspondence it emerged that they have two contradictory instructions regarding how to measure and "exact size". Seemingly the exact size is not what it sounds like. Despite that the blind was not in fact the correct size for either interpretation of "Exact". After four weeks of "thought" I received an email accusing me of lying about the size of the blind received. In total the process has taken 2 months from order to refusal to rectify. Not great.

Despite having insurance on the order, we were not offered a product replacement. Email responses were extremely slow. The order itself was heavily delayed because the item we chose turned out to be out of stock, even though there was no such information on the store’s website.
Unfortunately, this seems to be a common issue with many online shops. They don’t respect the customer’s time — you spend hours choosing the right product, only to learn a week or two after placing the order that the item is actually unavailable.

20.02.2026
"
MeasureSure Cover
If you’ve made an error whilst measuring, we’ll replace your blinds free of charge when MeasureSure Cover is purchased with your order.
" Thanks for your reply. I’d like to clarify that this is a MeasureSure case. We made an error when measuring the window recess depth, which means the blind doesn’t fit as intended.

We purchased MeasureSure Cover with our order, so we would like to request a free replacement under MeasureSure based on the corrected measurements.