Malcolm C Foy & Co Reviews 114

I can highly recommend Jess Mason from Malcolm C Foy & Co. I instructed her to carry out the conveyancing of a property I recently sold. The service was great throughout. Communication was excellent and efficient making me feel comfortable that I understood everything that was required from me. Once again thank you for making what could have been a stressful process absolutely seamless.

My experience dealing with Nick Pashley at Malcolm C Foy & Co was extremely disappointing. He responded to my formal complaint even though he is not the designated complaints officer, which made the entire process feel improper and unprofessional from the start.

His response was dismissive, defensive, and lacked impartiality. Rather than addressing the issues I raised, he appeared more interested in justifying the firm’s position. There was no genuine attempt to resolve the matter fairly or to acknowledge the firm’s failings.
Based on my experience, I would not trust him to deal with client matters fairly or transparently.

My experience with this firm was extremely disappointing. I instructed them for a buy-to-let purchase that didn’t proceed, handled by Jessica Mason. Communication was poor throughout — emails and calls went unanswered, including when I queried an unexpectedly high abortive fee. Not even once I was able to speak with Jessica Mason via the phone; I was given the excuse that there is the ‘Completions day’ and they are busy dealing with other cases.

Their terms state fees are “from £250,” yet I was invoiced £450 + VAT plus search costs, even though the purchase never progressed to contract; I haven’t even received the searches results. When I raised a formal complaint, it was ignored, until I reminded them about their Complaints Handling Policy. They initially refused to adjust the amount or provide a clear explanation.
Only after I told them that I will escalate the matter did with Legal Ombudsman and SRA they replied and adjusted the bill.
This lack of transparency and disregard for client communication is unacceptable. Based on my experience, I would not recommend this firm.

Although its 3star i still got my work done as i didnt know any other firms but some key points to highlight about Malcolm C foy & co would be:

If you were allocated this firm as a new house build customer then do not expect any courtesy call to introduce themselves about who is actually undertaking your job matter in their hands. You will be left with a lot of email communication which sadly is the case thats happening a lot nowadays everywhere.(could be because of legal verbal and non verbal points). Said that the firm does have a very good email communication explaining next steps which sometimes could be very short notice.

When you will ring the firm there are people who actually do not and i mean do not sound polite,friendly and willing to help which would be demonstrated by lot of awkward pauses.
I never got to hear my lawyer,advocate or person responsible for my job instead lot of it were dealt by her juniors, precisely two juniors.

You will be expected to do your own research on legal terms used and when final bill statement will be given expect unclarity on bill for which you would again ring the unfriendly number and after awkward pauses it still will be unclear but you would just think “know what i need my thing getting done”,so i might just adjust.
Please also note that there would be at no moment of time during your work getting done that you would receive call from firm so better be always on ur email.

In all there are some other things as well that made me think this is not for me if there was another time to go to,but it could be just individual experience.
Again i have got my work done through them but even after everything i dont as a customer who has paid fees feel satisfied or content with the service somehow.

Someone else might have different experience and thats individual based.
So good luck for those who would approach malcolm C foy i hope it would be a better experience.

We have just moved in to a new build property.

The whole process from start to finish took just over 8 weeks.

Jessica Brookes was our solicitor and she was so helpful, definitely made the process a lot less stressful!

Thank you so much!

I appointed Malcolm C Foy & Co for purchase of a new build property & the sale of my own property. Donna Moore & Kelly Jones where the solictors. Excellent service, very professional, Fee's very reasonable. Any queries I had where answered quickly & anything I didn't understand was explained. Donna also helped when I had missing documents/information for the sale of my property by contact the builders that originally built it to obtain the information required. I would use the service again & would also recommend to others. Thank you.

We had Olivia Rogers as our conveyancing solicitor, and I could not recommend her more. This was our first home purchase and it was so much easier having Olivia. She was the least of our worries, the process was made a lot less stressful with her, she chased and updated us regularly. I highly recommend her and will come back to her if we ever need any assistance in the future. Thank you Olivia.

Excellent service and very professional. I was dealing with Jessica Brooks and her secretary Morgan. Overall wonderful experience

The experience we have had with Malcom C Foy & Co is exceptional. They put the client first and provide timely updates every step of the way. Special recognition has to go to Jessica Brooks for such professional service and client engagement of the utmost level. Kudos!

Outstanding service would highly recommend Morgan Rumney & Jessica brooks were amazing nothing too much trouble, with our house sale and purchase

Donna has been absolutely amazing. We've had a number of communication difficulties in the chain and donna was great at explaining things to me and also was so quick at preparing my file. Would highly recommend her!

Olivia helped me with selling my property. She has been attentive and proactive to make sure everything goes smoothly. Respond time has also been brilliant and I got similar feedback from the estate agent. It make everything went so much smoother. Would recommand!

I had an excellent experience with Malcolm C. Foy Solicitors. From the initial consultation to the completion of my matter, their team demonstrated exceptional professionalism, clear communication, and a deep understanding of the legal process. They kept me well-informed at every stage and were always available to answer any questions I had.

Their attention to detail and genuine care for their clients really stood out. I felt supported and reassured throughout, and the outcome was better than I had expected. I would highly recommend Malcolm C. Foy Solicitors to anyone looking for reliable and expert legal advice and representation.

Great communication throughout and very quick to reply to emails.

Donna and Kelly were great - top service, house purchase went very smoothly with no issues.

Would highly recommend.

Thankyou Donna Moore for your professional service on conveyancing the buying of our new property from Keepmoat. Everything set out to us from start to finish was very clear. Kind regards Lee& Hayley

Donna, Kelly and Assistants were exceptional in the sale of my house and left no loose ends and kept a tight structure to pushing my sale over the line.
Would highly recommend

Used these for my last 2 house sales. The service is second to none. Jessica Brooks was excellent throughout the whole process, she dealt with my queries and any problems promptly and thoroughly. I would highly recommend them.

Dealt with MCFoy for local property purchase. Everyone very polite, efficient and helpful. Managed to process the deal within 12 days despite the efforts of Royal Mail who at one point took 8 days to deliver the contracts 2 miles down the road. Thankfully MCF reprinted the necessary paperwork and I was able to sign off in person at the office.
So 5* for MCF and 0* for Royal Mail.

Very friendly and helpful iwould recommend to all my friends and family kind regards Mr Gary Germaine