Malina Casino Reviews 363

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with payments, including deposits not being credited and winnings not being paid out, even after making multiple deposits. People frequently experienced very slow response times from customer support, with some waiting days for a reply or receiving unhelpful, scripted responses. There were also complaints about withdrawals taking an excessively long time, with some users experiencing significant delays in receiving their funds. Conversely, a small portion of people felt satisfied with the staff, praising their calm, friendly, and professional attitude, and highlighting instances where support agents went above and beyond to assist them. Some reviewers also mentioned receiving quick replies and fast withdrawals, indicating a more positive service experience in certain cases.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant issues with withdrawals and payouts,... See more

Staff

Customers had positive experiences with staff, praising their helpfulness and efficiency. Reviewers... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

Response time

People report negative experiences with response times, with many waiting days for a reply or for withdrawals... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the professionalism and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Promissed deposit bonus not given ,free spins not given 7 deposits ,never payd somthing Vip calls with bonus promisses if you depossit ,then no bonus given ,asked 5 times to close my account ,no... See more

Company replied

Rated 1 out of 5 stars

All the sister casinos you can find on the funid app including malina casino are a support joke, if live chat cant solve they tell you relevant department will reach you by email, but they never do, i... See more

Rated 1 out of 5 stars

I DO NOT RECOMMEND.... I wait and wait and wait and wait for FUT transactions to be unlocked. FUT coins are the casino currency, can use these coins to buy free spins or a cash bonus. They blocked... See more

Company replied

Rated 1 out of 5 stars

I deposited 20€ by card at Malina Casino. I won 1,200€ on roulette, but the winnings were never credited to my account. I contacted live support and was told I would be contacted by email, but I ha... See more

Company replied


Company details

Written by the company

Online Casino and Slots Website


Contact info

2.7

Poor

TrustScore 2.5 out of 5

363 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

borderline scam edit: fixed after a loooong time

they limit you after one bet and then don't let you withdraw because you didnt reach the rollover requirements (just for deposit, didnt activate any bonus). funny thing you cant reach them anymore cuz you got limited after ONE LOSING BET (= no reason to do so, just money farming :D). So yeah either casino which is 99% rigged but never intended to play there anyway or 1000x 80ct bets on games id never wager on either aka I AM FORCED to gamble like a degen and then will probably have 1/3rd left if anything easiest cash ever for them dont deposit way better sites out there. Same goes for their sister sites btw

EDIT: after a lot of mailing, livechat and complaining "administration" has decided that I am eligible to withdraw without rollovering my deposit. As it should have been in first place. So if you are reading this and in a similar position - go all out! They might eventually let u leave - dont give up and gamble ur cash in the casino. Still a bad system / trick & unbearably unhelpful support. but there is a way out I guess

December 21, 2020
Unprompted review
Malina Casino logo

Reply from Malina Casino

Dear Lawrence,

First of all, we would like to thank you for time taken to provide the feedback about our casino.
We would like to kindly draw your attention to the fact that the amount of maximum bet has been set by the Traders’ Department.
Besides this, please, note that all your withdrawal requests have been successfully processed and paid out to you from the side of our casino.

Best regards,
MalinaCasino

Rated 5 out of 5 stars

Great selection of games

Great selection of games, very fast withdraws and you can have fun from this site with most deposits which is rare nowadays and ain't had no issues or game errors so aint spoke to support but am guessing there good.

October 26, 2020
Unprompted review
Rated 5 out of 5 stars

Great selection of games

Great selection of games, very fast withdraws and you can have fun from this site with most deposits which is rare nowadays and ain't had no issues or game errors so aint spoke to support but am guessing there good.

October 26, 2020
Unprompted review
Rated 5 out of 5 stars

Good live chat

Good live chat, he help with problems.

October 17, 2020
Unprompted review
Malina Casino logo

Reply from Malina Casino

Dear Orchan,

Thank you for time taken to provide the feedback about our casino, we truly appreciate it.
We wish you best of luck in our casino!

Best regards,
MalinaCasino.com

Rated 1 out of 5 stars

Fraud casino

Fraud casino, when you win big they close your account giving all fake reasons, they steal my $70,000 just saying the reason which is fake, they said because you used third party person wallet to deposit money in casino and played so we closing your account and not gonna pay the winnings, but in reality the Ewallet owner is me only and for that i had given them every single documents like statement screen recording showing my name on ewallet , and the biggest proof even the CEO of E WALLET MUCH BETTER knows that it is my account , so this clearly shows they want to scam my big money and that is why they closed my account but i will take them to court i will sue this fraud casino if i am not gonna get my money, the ceo of much better going to speak to them and i belive that is more then enogh proof to show my ownership.

August 7, 2020
Unprompted review
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