Mamamade Reviews 273

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Horrible services ! Stale food !I spend 128.67$ took advantage of the Black Friday sale , order was incomplete and EXPIRED products inside , how this company still open ? I immediately contacted and i... See more

Rated 4 out of 5 stars

Looks great, packaged great, haven’t tried a lot of the items yet as using this once a week for busy swimming lesson nights for my two toddlers. Sure we’ll use more once newborn arrives in next couple... See more

Company replied

Rated 5 out of 5 stars

My daughter loved absolutely every bite of her delicious food from Mamamade. We are visiting family in London from Australia. Knowing that my daughter would have nutritious food ready for her when we... See more

Rated 5 out of 5 stars

Absolutely beautiful food. Service, packaging, communication and cooking instruction are all flawless. Great for anyone who has little time, is feeling a little lazy, exhausted from sleepless nights o... See more

Company details

Written by the company

Share the Load. Share the Love.


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3.1

Average

TrustScore 3 out of 5

273 reviews

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Rated 2 out of 5 stars

Sadly, want to love but meals and finger foods so dry and uncooked veg a choking hazard

Want to love but like others feel that the recipes really need improving. The meals are very very dry and despite ordering three times now we've had meals with totally uncooked veg in ( large pieces ofcauliflower with stalks) a choking hazard for my 1 year old. Shes gagged badly a number of times. The finger foods (polenta stocks, millet and lentil bites) are so dry, again, baby just gags. I love the concept and have wanted to really support but won't sadly be buying again.
We've also had two deliveries that arrived damaged and fully defrosted and the meals not cool as per the video instructions. Lucy was helpful eventually after a number of emails however I was initially told that it was impossible as the boxes are tested and the chef told me that they work very hard on their recipes! I had to chase for a refund / replacements so customer service needs some improvement too.

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Love mama made food

Love mama made food, my baby has CMPA so this was a complete piece of mind being able to try any of their range, as there is none of the Big allergens in any of the recipes.
My little one is a huge fan of the pancakes 😍😍

December 8, 2021
Rated 3 out of 5 stars

I wanted to love this but…

Oh I so wanted to love this. Healthy recipes that can be taken out of the freezer ready in 90 seconds sounded like the dream! Take my money! Unfortunately, the food is just bland and not appealing to babies. Similar to a previous reviewer our 10 month old flat out rejected everything out of the bestselling box except the pancakes. Sometimes even a bite of something would put him so off so much he wouldn’t eat anything else for the meal. If the menu was improved I’d reorder but sadly a lot ended up in the bin for us.

December 1, 2021
Unprompted review
Mamamade logo

Reply from Mamamade

Hello!

Thank you so much for taking the time to provide this feedback - we know your time is limited, and it means a lot you've made space in your day. As a young company, we're keen to keep on learning and improving.

We use only the highest quality organic produce for our baby food, with no added ingredients or processing. It may be helpful to know that weaning isn't usually a linear journey, and babies will often reject foods they previously seemed to like - so our job is to stay calm and persistent, and carry on offering exposures (up to 20 times!)

Could I trouble you for some more information about your order? I'm afraid I can't find an order number or name here, and I would love to get in touch to see how we can set things right.

In the meantime, I'll be providing this feedback about our Bestsellers Bundle to the team, as our chefs are regularly tweaking and adjusting recipes.

Thank you so much again for sharing this feedback with us.

Sophie x

Rated 2 out of 5 stars

A great concept, but recipes need improvement

A great concept, but unfortunately the food just isn’t “baby friendly”. We ordered a Bestsellers Bundle & our 11 months old refused everything apart from the pancakes (which are very easy to make yourself). The food seems healthy (a lot of veg & lentils), but the recipes need to be improved to appeal to babies. A lot of the food just seems very bland and unappetising & if you have a picky eater, then I doubt this is for you. It’s a real shame, because as I said - it’s a great concept, but execution needs a lot of tweaking. Won’t be purchasing again.

December 1, 2021
Unprompted review
Mamamade logo

Reply from Mamamade

Hello!

Thank you so much for taking the time to provide this feedback - we know your time is limited, and it means a lot you've made space in your day. As a young company, we're keen to keep on learning and improving.

Could I trouble you for some more information about your order? I'm afraid I can't find an order number or name here, and I would love to get in touch to see how we can set things right.

In the meantime, I'll be providing this feedback about our Bestsellers Bundle to the team, as our chefs are regularly tweaking and adjusting recipes.

Thank you so much again for sharing this feedback with us.

Sophie x

Rated 5 out of 5 stars

Nice fresh baby food, great flavours!!

Really happy with the order, the food looks great and the flavour combinations really interesting. Came packaged really well so completely frozen I just put it straight in the freezer. Very helpful as I have 2 other children so I am relieved to have found a place with nice healthy fresh organic baby food to help kick off the weaning process

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

Lifesavers for older child with new arrival

Found this company on Insta and they have been perfect solution to getting my preschooler fed well in the early days of me taking care of our newborn. It’s taken a lot of guilt out of not being able to cook healthy meals from scratch for her and the online user experience for ordering/ delivery have been super smooth and straightforward. My daughter has happily chomped through all the meals with no waste!

December 1, 2021
Rated 2 out of 5 stars

I expected more

Our first delivery was appalling. The pots arrived split, the entire package was soaked - such a shame. Thankfully the customer service team replaced it and it was delivered ASAP! Much better experience on the second delivery. Beautiful wrapped up, perfect! The purées themselves I didn’t rate too highly especially the raspberry one but the cauliflower was better. Such a shame we didn’t love it! I’m sure it’s just not right for us - we will try the meals when our baby is bigger for sure. Hopefully it’s more successful! The bowls and spoons are great though.

November 9, 2021
Rated 4 out of 5 stars

Great food with no added nasties!

Great food with no added nasty ingredients, all plant based and dairy free! Perfect for little mouths! Only reason it didn’t get 5 stars was because it’s quite pricey if you do it regularly (especially if you’re on maternity leave)!

November 2, 2021
Rated 1 out of 5 stars

Ordered a big order of food..and left…

Ordered a big order of food..and left disappointed.

I ordered several different bundles. Upon sorting out I realised I was missing some purees and all porridge’s. I emailed in with pictures as requested, and was basically blamed the whole way through. They have refused to acknowledge any mistake, insinuating I’m a liar. Several days back and forth has only led to more pictures requested, complete list requests and a “recommendation” for the future to not order lots of bundles, but build a box. This works out more expensive, so of course it’s recommended. However- apparently everything arrives prepacked so I’m lying about what I did/didn’t receive despite sending lists AND pictures. I was asked if my first tastes box contains ‘merchandise’, which it doesn’t. No reply to this- so clearly something was supposed to be there that isn’t, no acknowledgment of the missing items and nothing that will be done. It’s left things on a very bad note for me. Disappointed by the lack of customer service. Still missing my items, still no further forward. Real shame.

October 20, 2021
Unprompted review
Rated 3 out of 5 stars

Finger foods review only

I ordered the finger foods only. The sweet options were ok but I found the savoury ones quite dry and could do with more flavour. Unfortunately my 1 year old wasn't keen on those ones. It's a great concept though to keep in the freezer when you don't have time to make something and it's good to know it's all healthy ingredients. Perhaps the meals would be worth trying

October 11, 2021
Unprompted review
Rated 1 out of 5 stars

Not convinced

The food sometimes stayed uncooked (pasta dish)

October 9, 2021
Mamamade logo

Reply from Mamamade

Hello Julia,

Thank you so much for taking the time to leave this feedback. As a young company, it's really important for us to learn so we can continue to improve. We're here to share the load and the love, and I'm sorry that in this case it didn't happen for you.

We have tried to provide as many heating options as possible on our packaging, whilst noting that appliances vary, so the instructions are simply guidelines.

We want every parent to feel supported by our service. If you could please email our Care Team at care@mamamadefood.com with some further feedback and detail about your experience, we'd love to try and set things right by you.

We'd really appreciate it so we can take the feedback on board and improve.

Thank you again,
Sophie x

Rated 5 out of 5 stars

Lifesaver for busy mums that want the comfort of knowing they are giving baby the best start to their solids journey

My mamamade subscription is a lifesaver for when I don't have time to prep meals for baby. I can rest easy that the pots are organic and full of nutritious ingredients! My baby also loves the yellow silicone bowl that arrived with our first order.

October 9, 2021
Mamamade logo

Reply from Mamamade

Hello Georgina,

Thank you so much for taking the time to leave this review - we know as a parent of a little one, your time is precious.

We're here to help share the load and the love - so pleased to hear that you're finding our service supportive and that we're managing to provide some peace of mind.

Thank you again for taking the time to provide this feedback. As a young company it means the world.
Sophie x

Rated 5 out of 5 stars

Highly recommend

Highly recommend , best customer service support and meals are amazing and so easy. Have taken all of the stress out of weaning . Delivery is also great meals come packaged perfectly

October 4, 2021
Mamamade logo

Reply from Mamamade

Thank you so much for taking the time to leave this review, Lauren. As a young company, it means so much to us.

I'm so pleased to hear that the team has been helpful and we've been able to share some of the load!

x Sophie

Rated 1 out of 5 stars

Food isn't nice at all

Food isn't nice at all. My 19 month rejected them all. I hated them also! Great idea, poor food and overpriced. The pasta doesn't seem cooked enough and there is a lot of over powering seasonings. Better off saving your money and making food yourself.

October 1, 2021
Mamamade logo

Reply from Mamamade

Hello! Thank you so much for taking the time to leave this review

I'm so sorry to hear that you weren't happy with your meals. We're here to share the load with parents like you, and so a huge apology that we've not made that happen in this case.

Our chefs always taste 1-2 meals every small batch we make, and we’re constantly refining our recipes to create only the best quality - while still maintaining nutritional guidelines for children and babies - so we’ll definitely take your feedback on board for future development.

Thanks again for taking the time to leave us this feedback. As a young company and a small team, it's so important to us to learn and improve.

Sophie x

Rated 5 out of 5 stars

We are just going through our first…

We are just going through our first bundle and my daughter loves the food so far! It has made such a difference to my stress levels, I was struggling to find the time to cook for my baby girl and feeling guilty about the lack of variety I was offering her; it’s just great to open the freezer and there is a healthy meal for her, just as good as I would cook (okay maybe better, but a chef here)

October 1, 2021
Unprompted review
Mamamade logo

Reply from Mamamade

Thank you so much for taking the time to leave this review! I started Mamamade because I was completely overwhelmed as a new parent - so it always means so much to know we're helping share some of the load and ease some of the stress.

Also nice to know we've passed a chef's taste test! Our aim is to provide the best-tasting, highest-quality meals for children and toddlers - without any unnecessary processing, salt or sugar.

Thank you again for taking the time to leave this review,
Sophie x

Rated 5 out of 5 stars

Such a helpful find

We’ve just started getting these meals for our 15mo as we were struggling with busy jobs and keeping on top of prepping healthy options for her 3x a day. It’s been such a relief to find healthy veggie meals free of preservatives and allergens. I wish I’d known about this when we were struggling with managing her multiple allergies (which she thankfully seems to have mostly overcome now). Some of the meals tasted a bit bland to us, but our often fussy daughter has enjoyed most things. The finger food options last us a few meals/ snacks and the meals often give us 2 portions, especially when we give them alongside other bits which we tend to do. We were home for our first delivery so I can’t comment on how long they would have stayed frozen for on the door step, but they seemed well packaged and as though they would have been okay for a while. Thanks Mamamade 😌

October 1, 2021
Unprompted review
Mamamade logo

Reply from Mamamade

Thank you so much for taking the time to leave this review, Rhi! Nothing makes me happier than learning we're helping busy parents like you by sharing the load and the love. So pleased to hear your little one is enjoying the meals as well.

x Sophie

Rated 5 out of 5 stars

Fussy eater

With the fussiest eater known to man, the MamaMade food has been a god send to have in the freezer. My little boy really loved the finger foods which was such a relief for me I would definitely recommend them.

October 1, 2021
Unprompted review
Mamamade logo

Reply from Mamamade

Hi Charlie,

Thank you so much for taking the time to leave this review - so happy we could please even the fussiest of eaters with our allergy-friendly finger foods.

As a young company, feedback like this means so much - thank you.
Sophie x

Rated 3 out of 5 stars

It lacks meal options

The idea is excellent and my overall experience with mamamade was fine. However, some of the meals are not really tasty and my son didn’t like them (and he is usually a good eater). If there were more meal options I would give another try but unfortunately it lacks options so I had to unsubscribe.

September 30, 2021
Unprompted review
Mamamade logo

Reply from Mamamade

Hello Daniela,

Thank you so much for taking the time to leave this review - as a young company, it's so important to us to understand where we can improve.

Since the beginning, it's been important to me that Mamamade offer a full suite of support for parents - and though we currently offer 45 unique meals, we are constantly looking to learn how to extend and develop our ranges.

I'm sorry that we failed to live up to your expectations - I'll be sharing your feedback with the team so we can improve.

Thank you again,
Sophie x

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