Manning Stainton Mortgage Advice Bureau Reviews 

949
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, patience, and clear explanations, which make complex mortgage and property buying processes feel completely straightforward and stress-free. Reviewers consistently mention the outstanding customer service and rapid response times, noting that expert advisors are always fully accessible to answer questions and provide reassuring guidance. A few other people also felt that the extensive support provided throughout challenging property purchases successfully turned daunting milestones into manageable steps. Consumers additionally appreciate how knowledgeable professionals efficiently manage crucial insurance details and administrative tasks on their behalf.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, highlighting how advisors made a stressful process feel... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, professional,... See more

User experience

Customers consistently note positive experiences with user experience, finding the process straightforward... See more

Response time

Users describe positive interactions with response_time, consistently highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service from start to finish from Emma & Elizabeth. They both really made the process feel so much smoother than we, as first time buyers, thought it might be. We always received a quick respo... See more

Company replied

Rated 5 out of 5 stars

Vanessa Lawton and her assistant Holly were so helpful with renewing my income protection policy. I was put at ease straight away and everything was explained clearly to me. I felt comfortable asking... See more

Company replied

Rated 5 out of 5 stars

My partner and I are remortgaging, he is joining me on the mortgage for the 1st time. Tom Hawley was professional, helpful and understanding of our needs. He helped us along with Elizabeth Bell secure... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've worked with Sunjay to purchas a property and he and Dominic are worth their weight in gold. Bar providing paperwork, everything is sorted for you and you can be confide... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau work with Manning Stainton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches in Leeds, Wetherby and Wakefield, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

5.0

Excellent

TrustScore 5 out of 5

949 reviews

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5.0

All reviews

(949)

258 reviews in the last 12 months

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Rated 5 out of 5 stars

Supportive advice and consultation

Supportive advice and consultation. Thomas went above and beyond to secure an interest rate during a spontaneous rise.

March 27, 2026
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We appreciate your positive feedback and are so glad we could provide supportive consultation and secure a great interest rate for you.

Rated 5 out of 5 stars

Great mortgage advice

Sunjay was brilliant throughout the process of buying our house. We were first time buyers and he was very clear and patient. We had a couple of meetings before applying for a mortgage and it was great to have somebody to guide us through the process and do it in a relaxed and personable way. Having not done this before, we didn’t know how to navigate things like insurance and the sensitive information that was needed, Sunjay explained and took us through it in a way that made us feel very comfortable. Once things got started, Dominic was extremely efficient and communicated with us clearly at each stage. We couldn’t have asked for better advice and guidance.
Thank you!

October 13, 2025
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience as first-time buyers. It's great to know the guidance provided was clear, patient, and made you feel comfortable during the process. We appreciate your kind words and thank you for your feedback!

Rated 5 out of 5 stars

Really smooth process and both…

Really smooth process and both Nathaniel and Lucy were excellent. As a first time buyer the house buying process is daunting so having their expert guidance and transparency really helped! Looking forward to moving into my firat home and would definitely recommend MAB!

March 26, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that the process was smooth, and the guidance helped you as a first-time buyer. We appreciate your recommendation and hope you enjoy your new home!

Rated 5 out of 5 stars

Life insurance, mortgage broker

I have been assisted by Vanessa Lawton. She helped me all the way about my mortgage and some life insurance. Her professional touch made a big difference in my life, and she is someone that I can count and trust.
I do recommend Vanessa Lawton 100% and her work,

February 17, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We appreciate your positive feedback. It's great to hear that you had such a wonderful experience and that you felt supported throughout the process. We value your recommendation!

Rated 5 out of 5 stars

Making the process of taking out life insurance stress free

From the moment Vanessa starting to provide me with help and advice, she was excellent. She made the whole process of taking out a new life insurance policy really smooth, easy and stress free. She was really knowledgeable and could answer all the questions I had. Just a super professional service.

March 24, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that the life insurance policy process was smooth and stress-free, thanks to the advice and knowledge provided. We appreciate your positive feedback on the professional service.

Rated 1 out of 5 stars

We had a very disappointing experience…

We had a very disappointing experience with Mortgage Advice Bureau. Our circumstances were explained clearly from the start, including credit history issues and a high LTV, and we were reassured that suitable mortgage options were available. However, after months of poor communication, repeated reassurance, and multiple unsuccessful applications, it became clear that our case had not been handled with the level of care and judgment we expected.

We often had to chase for updates, and at a critical stage close to completion we were informed that our broker would be on leave without proper support in place.

What makes this even more frustrating is that another broker was able to secure us a mortgage under the same circumstances within weeks.

Overall, the service lacked transparency, urgency, and professionalism. I would never recommend anyone to deal with MAB.

January 28, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience and appreciate you bringing this to our attention.
We have carried out a full review of your case through our formal complaints process. While we always aim to provide clear guidance and support throughout the mortgage journey, we recognise your concerns regarding communication and service.
As with all mortgage applications, outcomes are subject to lenders’ individual criteria and final decisions, which can vary and are outside of our control.
Your feedback is important to us, and we will use your comments to continue improving our service.

Rated 5 out of 5 stars

Proactive customer service representative

From the moment Vanessa proactively reached out to us she was incredibly responsive, friendly, and genuinely eager to help. She listened carefully to my concerns, kept me updated throughout the process, and went above and beyond to make sure everything was resolved quickly and smoothly.
Would definitely recommend Vanessa to anyone wanting to review their Income protection insurance!

March 23, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the assistance you received. Thank you for recommending our services!

Rated 5 out of 5 stars

They have made our first time home…

They have made our first time home buying experience so easy. They have been very helpful, especially a college in particular Sophie. Whenever we needed help or advice they have been there to help. Quick replies.

February 9, 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that your first home buying experience was made easy with our help! We appreciate your kind words and are glad we could provide helpful advice and quick replies.

Rated 5 out of 5 stars

Thanks Emma!

Emma was absolutely amazing. Could not ask for better help.

March 18, 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We are so happy to hear that you had such a wonderful experience. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

your staff are very helpful contacts…

your staff are very helpful contacts for anything better from them

March 2, 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We appreciate your kind words! We're happy to hear that our staff could be helpful and meet your needs effectively.

Rated 5 out of 5 stars

Dominic Challinor and Sunjay Chauhan…

Dominic Challinor and Sunjay Chauhan are just fantastic. They are able to put you at ease in a matter of minutes and to explain complex details in an easy, yet complete way. Informative, competent, and fully supportive. Always available to clarify doubts and make the mortgage application a breeze. Highly recommended!

February 11, 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you found our team members fantastic! We appreciate you highlighting their ability to explain details clearly and provide full support. Thank you for your recommendation!

Rated 5 out of 5 stars

Helpful and professional service

Helpful and professional service
No question too small

March 13, 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We appreciate your kind words! We're glad our team could provide helpful and professional support, answering every question.

Rated 5 out of 5 stars

Communication and explaining things ti…

Communication and explaining things ti clients is on another level both Vicky and Dominic i can't ask for a better service

March 9, 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that our communication exceeded your expectations. Thank you for sharing your positive experience with our service!

Rated 5 out of 5 stars

Excellent

Excellent, helpful and caring.

March 4, 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We appreciate your kind words; we are so glad that you had a positive and helpful experience with us.

Rated 5 out of 5 stars

First time buyers need this excellent support

I am a first time buyer and the Manning Stainton Mortgage Advice Bureau team have been so supportive through the process. The team of Sunjay and Dominic have helped me through buying a house (advice of what is needed), submitting a offer, when your offer is accepted, getting a mortgage, what insurance is needed, to just general advice. No question has been left unanswered. If I have any friends/family/co-workers who are going to go through this process I will be directing them to the MAB. Brilliant service.

March 10, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you found the team supportive during your first home-buying experience. We appreciate your kind words regarding the advice and guidance provided throughout the process. Thank you for recommending our services!

Rated 5 out of 5 stars

Great experience using Manning Stainton

Great experience using Manning Stainton. Steve Parker and Lucy Simpson made life easier and look after everything. They were professional and accommodating throughout. Ensuring I had everything in place to get the best mortgage deal. Thank you

March 6, 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had a great experience. It's wonderful that our team made the process easier for you and were professional and accommodating. Thank you for your positive feedback.

Rated 5 out of 5 stars

Five Star Service

Fantastic experience with MAB.Emma and Elizabeth were very professional and kept us informed at every stage of the mortgage process. Their guidance made everything much easier and stress-free. I would definitely recommend them to others.

February 26, 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had a fantastic experience. We appreciate your kind words and are so glad that our guidance made the mortgage process easier and stress-free for you.

Rated 5 out of 5 stars

Laura and Michelle have been so…

Laura and Michelle have been so helpful. They explain the process in simple terms which was helpful as a first time buyer.

March 6, 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that the explanation of the process was helpful for you as a first-time buyer. Thank you for your positive feedback!

Rated 5 out of 5 stars

Outstanding service from my mortgage Advicer

We had an excellent experience working with Vicky Alexander as our mortgage adviser. From the beginning, she was very professional, supportive, and knowledgeable. She took the time to explain every step of the mortgage process clearly and made sure we understood all the options available to us.

Also , we would like to sincerely appreciate Dominic Challinor, our mortgage administrator, for her great support. She was very prompt, organised, and efficient in handling all correspondence.

Their patience and quick responses to our questions made the whole process much less stressful. Thanks to their guidance and dedication, everything went smoothly. We truly appreciate their hard work and would highly recommend Vicky Alexander to anyone looking for a trustworthy and reliable mortgage adviser.

Nnaemeka & Ngozi Ozioma.

March 5, 2026
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Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the support and guidance you received during the mortgage process. It's great to know that their dedication made the process smooth. Thank you for recommending our services!

Rated 5 out of 5 stars

My partner and I are remortgaging

My partner and I are remortgaging, he is joining me on the mortgage for the 1st time. Tom Hawley was professional, helpful and understanding of our needs. He helped us along with Elizabeth Bell secure a mortgage allowing us to carry out home repairs, get a new car and pay for our wedding. The advice he gave us crossed every eventuality reassuring us the decision we made was the right one. I cannot thank him enough. And will use him again as well as recommend him to friends and family.

March 5, 2026
Unprompted review
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Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that the mortgage advice was so helpful for you and your partner. We appreciate you sharing your positive experience and will gladly assist your friends and family.

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