ManoMano Reviews 

12,204
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 310 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and good product quality, often finding delivery fast and items well-packed and as described. Reviewers also highlight the easy-to-navigate website and straightforward ordering process, leading several users to consistently have positive experiences and plan to re-use the service. However, some customers noted significant issues with their orders and deliveries. Many experienced receiving incorrect or missing items, or had orders rejected without clear explanation. Delivery problems were frequent, including delays, non-receipt, or mishandled parcels. Additionally, some reviewers found communication and customer support challenging, with difficulties reaching human assistance or getting timely resolutions, alongside unexpected charges or product quality not matching expectations.

What people talk about most

Product

Customers had ambiguous experiences with product quality and availability, with some reviewers praising items... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting positive experiences such as... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers finding prices attractive,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered a BBQ stand as a gift. No sign of delivery after 2 weeks so contacted manomano. Was told to email seller. They then told me (in French) the parcel was lost in transit and refund will be issued... See more

Company replied

Rated 3 out of 5 stars

I want to like ManoMano more than I do - Amazon needs competition. Amazon do some things right - ManoMano need to accept reviews for their retailers and display it. I'm fed up rolling the dice every t... See more

Company replied

Rated 3 out of 5 stars

I am editing my review after some reconsideration and more knowledge. The biggest problem with this website is that it's just a marketplace for a lot of bathroom supply businesses. And that... See more

Company replied

Rated 4 out of 5 stars

NOT a UK based company but use .co.uk to hoodwink. Completely got me....Charged £47 in fees and duty before UPS would deliver the item. Charges and delivery amounted to 50% of the purchase price. Bew... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Home Improvement Store

About ManoMano

Written by the company

Millions of products available

No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.

Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.

Have a question or need advice? Get a quick response from our experts via live chat.

Low prices, all year round

Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.

A website and app that protect your purchases

Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.

Contact info

3.3

Average

TrustScore 3.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(12,204)

317 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, used Mano Mano many times and never been let down, our new light shades are fantastic, great updates on delivering, well packed , just what I was looking for, thankyou again

October 14, 2025
Rated 1 out of 5 stars

Don’t not bother

Don’t not bother. I bought a shower cubicle off the manomano website supplied by a company called deluxe bathrooms.

Shower cubical was installed by a professional and is leaking. When emailed the company via Mano Mano. They didn’t want to know and say it’s out of warranty. When I shown them their own warranty policy they then try to claim it’s the installs fault not the manufacturer. Where I the water is leaking from the glass panel

Absolutely shocking company do not waste your money!!

As I am sure you can see, the company reply to a review claiming they want to help and for you to click a link. There is no link, they write HERE in capitals to make it look like they have tried to resolve your issue. Absolute joke of a company, DO NOT WASTE YOUR MONEY

October 20, 2025
Unprompted review
ManoMano logo

Reply from ManoMano

Hello Gavin,

Thank you for your feedback. We are truly sorry to hear that you have experienced problems with your order.

Unfortunately, as you have not provided an order reference number in your review, we are unable to locate your account or specific order details. To assist you better, we kindly ask that you contact us using our contact form here: https://www.manomano.co.uk/contact

Alternatively, you can reach us by phone at 080 8134 7752. Our team is here to help, and we want to resolve this issue for you as quickly as possible.

Thank you for your understanding, and we look forward to hearing from you soon.

Best regards,
ManoMano UK
(sent via mail)

Rated 5 out of 5 stars

Great

I have purchased lots from here, always happy with the qualty, service etc ! great company

October 13, 2025
Rated 5 out of 5 stars

Did an image search …

Did an image search Mano Mano was in the results & they offered the ‘wood’ finish we wanted. Easy transaction we will definitely use again. Item as described and arrived in super quick time!

October 11, 2025
Rated 5 out of 5 stars

Satisfied Customer

I experience an Excellent
An Easy to Read Site
Items - Good Selection & Descriptions
Excellent Price Quality
Excellent Delivery
On the rare occasion needed
Good Customer Service

Satisfied Customer ? YES Thank You

October 6, 2025
Rated 2 out of 5 stars

Some very poor design features

Some very poor design features. Firstly, the Sun Cover to heavy for one person to install. Acts like a sail in the wind and whole seat will travel. Adjusting mechanism is too weak to hold "Tilt" in place.
The bed does not lie flat and has an uncomfortable bar running through the length of the bed when flat,
Not very satisfied with purchase.

April 15, 2025
ManoMano logo

Reply from ManoMano

Hello Frank,

Thank you for sharing your feedback. We sincerely apologize for your disappointment regarding the product.

Please note that any defects must be reported within 30 days of delivery to ensure a proper resolution. Since your order was delivered over six months ago, the seller is unfortunately unable to provide a refund on this occasion.

We appreciate your understanding, and if you have any further questions or need assistance, please feel free to reach out.

Best regards,
ManoMano UK
(sent via mail)

Rated 1 out of 5 stars

Terrible company to deal with

I tried to buy a radiator from ManoMano and was told a delivery date. They then e mailed me to advise they were delivering the next day which would be difficult because I was at work. I tried to find a contact but their website is absolutely awful. It glitches and keeps going back to the account page. I then found an e mail address where I requested not to receive the item the next day. I received a response saying to contact them through the portal!!?? I have no idea where this portal is. The next day I received a message saying my order had been cancelled because it hadn’t been loaded on the lorry. It just got worse. I then went into the chat and asked for a refund but according to my credit card transactions, they have now charged me twice! I’ll never use them again. Terrible company to try and deal with when there’s an issue.

October 9, 2025
Unprompted review
ManoMano logo

Reply from ManoMano

Hello Sharon,

Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!

I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to your order being cancelled.

I see that you have not yet contacted the Seller or ManoMano. As you have not provided any further details about your order in your review, please contact us HERE with further information.

We will then ensure to process your case as quickly and satisfactorily as possible and resolve it for you.

Best wishes,
ManoMano UK team
(sent via mail)

Rated 1 out of 5 stars

Still haven’t received my item

Still haven’t received my item. I have tried contacting the company several times but no response.
Don not use this company

October 10, 2025
Unprompted review
ManoMano logo

Reply from ManoMano

Hello Karen,

Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!

I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to nobody being home when delivery was attempted by the courier.

As I can see, you are already in contact with our customer service.
Please be assured that we consider it our top priority to resolve your issue satisfactorily.

Please contact us if you have any questions or problems, we will be happy to help you.

Best wishes,
ManoMano UK team
(sent via mail)

Rated 1 out of 5 stars

Ordered a combined set of wall chaser

Ordered a combined set of wall chaser, hoover and blades with a 2 day delivery date. Heard nothing of the shipping so enquired on their website. They have refunded me other than the blades. No explanation. Just left with blades for a chaser I don’t have

October 10, 2025
Unprompted review
ManoMano logo

Reply from ManoMano

Hello Paul,

Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!

I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to one of your orders being canelled

As you have not provided any further details about your order in your review, please contact us HERE with further information.

We will then ensure to process your case as quickly and satisfactorily as possible and resolve it for you.

Best wishes,
ManoMano UK team
(sent via mail)

Rated 3 out of 5 stars

Had to go and find my item

Had to go and look for my item as it was delivered to the wrong address (Evri), I told Mano Mano previously but didn't reply, when I managed to retrieve it, it had to be cleaned as it had been pouring down, as long as they use Evri I don't think I will purchase anything again, very disappointed

October 3, 2025
ManoMano logo

Reply from ManoMano

Thank you for your feedback. We truly appreciate you taking the time to confirm that you have located your order.

As an online marketplace, we work with different sellers who handle their own dispatching. This means we cannot guarantee which courier service each seller uses for delivery. We sincerely apologise for any disappointment this may have caused regarding the delivery experience.

Your understanding is greatly appreciated, and we hope to serve you better in the future!

Best regards,
ManoMano UK
(sent via mail)

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