Ordered a BBQ stand as a gift. No sign of delivery after 2 weeks so contacted manomano. Was told to email seller. They then told me (in French) the parcel was lost in transit and refund will be issued... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
France
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Been using ManoMano for few good years and wasn't disappointed, decent price, good products and fast delivery.
Thank you!
Manomano we're good to buy from there suppliers we're given an incorrect address them YODEL delivered it someware in the post code area where I live. Parcel not to me but some address gone missing. Searched parties still out. Had to buy another (Amazon) this arrived next day waiting for a suitable excuse and a refund.
Exceptional customer service. Thank you for dealing with my query so quickly and professionally.
Good range of merchandise, good communications. Easy ordering process. Competitively priced.
Trellis ordered for customer arrived when due and quality is outstanding would use again. Customer happy with result.
This is the second review I have felt compelled to leave about this company. My first review was prompted by an order issue where their website showed my item as “with the carrier.” However, when I contacted the carrier directly, I was informed that the company had never shipped the order in the first place.
I attempted to contact the company for clarification but received no resolution. Only after I left a public review did they respond, reaching out via their app. At that point, they claimed they had already contacted me previously to explain that the item was unavailable and asked whether I wanted to replace it with an alternative product. This explanation was not only inaccurate but misleading, as my order had been marked as dispatched when it clearly had never been sent.
I contacted them once again and I asked for a refund and have been ignored again.
The situation was made worse when they replied to my initial review. Instead of addressing the matter transparently, they denied that I had ever tried to contact them and asked me to provide further details—an attempt to deflect responsibility and create doubt about my experience.
Based on my interactions, I found this company to be unprofessional, evasive, and willing to provide misleading information rather than resolving genuine customer concerns. This has been a highly disappointing and frustrating experience, and I regret placing an order with them. I strongly advise potential customers to exercise caution, as in my opinion, this company’s practices are deceptive and do not reflect the standards of a trustworthy business.

Reply from ManoMano
Decent website and price. Ordered. Two days later got a refund notification without any explanation and order cancelled. Customer experience not great therefore.
Updated: Please check the review - the order ref is mandatory to leave a review, thanks.

Reply from ManoMano
Very good product reasonable price
Fast delivery
Some great deals can be found on this great website
I have ordered a lot of items and one been a bed that my grandson finds it hard to get out of.
Every item purchased has been an added asset to my home.
What went wrong? Now then where do I start. Its company's like you that give legitimate company's a bad name or close them down for being the "cheaper price" by being knock off.
Lego for example, you sold a knock off version of the lego infinity gauntlet for a price of £43.63 which is around half the price of the official. You stole all the lego images and official numbers and edited them to suit your item, You actually listed it as LEGO 76191.
However to cover up your conning ways you created a link which didnt suit
The link takes you to the gauntlet, but named as waterproof string lights "lol" no!
You don't allow feedback on the product, likely in fear of being found out. Lego have been made aware, trading standards have also been made aware. Absolutely not okay non of it. Big fat conartist

Reply from ManoMano
My order is extremely late, I have contacted ManoMano several times and they have given the same tracking number twice that doesn't work??? This new tracking number shows no further information about where my package is, and when it will be delivered. The product to be delivered is a futon bed and my guest has already arrived and is NOT happy because she has no where comfortable to sleep. TODAY IS THE 27TH SEPTEMBER AND THE TRACKING INFO SAYS THAT DELIVERY WILL BE THE 23RD OF SEPTEMBER. THIS COMPANY IS A JOKE!!! NO INFO, NO ORDER!

Reply from ManoMano
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.