ManoMano Reviews 

12,204
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 310 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and good product quality, often finding delivery fast and items well-packed and as described. Reviewers also highlight the easy-to-navigate website and straightforward ordering process, leading several users to consistently have positive experiences and plan to re-use the service. However, some customers noted significant issues with their orders and deliveries. Many experienced receiving incorrect or missing items, or had orders rejected without clear explanation. Delivery problems were frequent, including delays, non-receipt, or mishandled parcels. Additionally, some reviewers found communication and customer support challenging, with difficulties reaching human assistance or getting timely resolutions, alongside unexpected charges or product quality not matching expectations.

What people talk about most

Product

Customers had ambiguous experiences with product quality and availability, with some reviewers praising items... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting positive experiences such as... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers finding prices attractive,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered a BBQ stand as a gift. No sign of delivery after 2 weeks so contacted manomano. Was told to email seller. They then told me (in French) the parcel was lost in transit and refund will be issued... See more

Company replied

Rated 3 out of 5 stars

I want to like ManoMano more than I do - Amazon needs competition. Amazon do some things right - ManoMano need to accept reviews for their retailers and display it. I'm fed up rolling the dice every t... See more

Company replied

Rated 3 out of 5 stars

I am editing my review after some reconsideration and more knowledge. The biggest problem with this website is that it's just a marketplace for a lot of bathroom supply businesses. And that... See more

Company replied

Rated 4 out of 5 stars

NOT a UK based company but use .co.uk to hoodwink. Completely got me....Charged £47 in fees and duty before UPS would deliver the item. Charges and delivery amounted to 50% of the purchase price. Bew... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Home Improvement Store

About ManoMano

Written by the company

Millions of products available

No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.

Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.

Have a question or need advice? Get a quick response from our experts via live chat.

Low prices, all year round

Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.

A website and app that protect your purchases

Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.

Contact info

3.3

Average

TrustScore 3.5 out of 5

12K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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3.3

All reviews

(12,204)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Manomano we're good to buy from there…

Manomano we're good to buy from there suppliers we're given an incorrect address them YODEL delivered it someware in the post code area where I live. Parcel not to me but some address gone missing. Searched parties still out. Had to buy another (Amazon) this arrived next day waiting for a suitable excuse and a refund.

October 2, 2025
Rated 1 out of 5 stars

STAY AWAY PART 2

This is the second review I have felt compelled to leave about this company. My first review was prompted by an order issue where their website showed my item as “with the carrier.” However, when I contacted the carrier directly, I was informed that the company had never shipped the order in the first place.

I attempted to contact the company for clarification but received no resolution. Only after I left a public review did they respond, reaching out via their app. At that point, they claimed they had already contacted me previously to explain that the item was unavailable and asked whether I wanted to replace it with an alternative product. This explanation was not only inaccurate but misleading, as my order had been marked as dispatched when it clearly had never been sent.

I contacted them once again and I asked for a refund and have been ignored again.

The situation was made worse when they replied to my initial review. Instead of addressing the matter transparently, they denied that I had ever tried to contact them and asked me to provide further details—an attempt to deflect responsibility and create doubt about my experience.

Based on my interactions, I found this company to be unprofessional, evasive, and willing to provide misleading information rather than resolving genuine customer concerns. This has been a highly disappointing and frustrating experience, and I regret placing an order with them. I strongly advise potential customers to exercise caution, as in my opinion, this company’s practices are deceptive and do not reflect the standards of a trustworthy business.

October 5, 2025
Unprompted review
ManoMano logo

Reply from ManoMano

Hello Ahmed,

Thank you for sharing your feedback. We sincerely apologise again for the inconvenience you've experienced. Your satisfaction is very important to us.

To help us resolve this issue with the seller, could you please provide us with your order reference number? This information will enable us to assist you more effectively.

Thank you for your understanding, and we look forward to resolving this matter for you.

Best regards,
ManoMano UK
(sent via mail)

Rated 2 out of 5 stars

Order cancelled without explanation

Decent website and price. Ordered. Two days later got a refund notification without any explanation and order cancelled. Customer experience not great therefore.

Updated: Please check the review - the order ref is mandatory to leave a review, thanks.

October 6, 2025
Unprompted review
ManoMano logo

Reply from ManoMano

Hello Imran,

We sincerely apologise for the inconvenience you’ve experienced with your order. To assist you better and investigate the reason for the seller's refund, we kindly ask that you either update your review to include your order number or contact us directly.

Your feedback is important to us, and we want to ensure a resolution as quickly as possible.

Thank you for your understanding!

Best regards,
ManoMano UK
(sent via mail)

Rated 5 out of 5 stars

The service is first class

I have ordered a lot of items and one been a bed that my grandson finds it hard to get out of.
Every item purchased has been an added asset to my home.

September 26, 2025
Rated 1 out of 5 stars

Knock off items

What went wrong? Now then where do I start. Its company's like you that give legitimate company's a bad name or close them down for being the "cheaper price" by being knock off.

Lego for example, you sold a knock off version of the lego infinity gauntlet for a price of £43.63 which is around half the price of the official. You stole all the lego images and official numbers and edited them to suit your item, You actually listed it as LEGO 76191.

However to cover up your conning ways you created a link which didnt suit

The link takes you to the gauntlet, but named as waterproof string lights "lol" no!

You don't allow feedback on the product, likely in fear of being found out. Lego have been made aware, trading standards have also been made aware. Absolutely not okay non of it. Big fat conartist

September 30, 2025
Unprompted review
ManoMano logo

Reply from ManoMano

Hello Mel,

Thank you for taking the time to leave a review. We genuinely appreciate your feedback.

I would like to clarify that we operate as an online marketplace, enabling sellers to showcase their products through our platform. As such, we do not advertise or dispatch stock ourselves.

We also want to thank you for bringing the issue with one of our sellers to our attention. Your input is invaluable, and we will investigate the matter accordingly to ensure a better experience for all our customers.

If you have any further concerns or questions, please feel free to reach out.

Best regards,
ManoMano UK
(sent via mail)

Rated 1 out of 5 stars

My order is extremely late

My order is extremely late, I have contacted ManoMano several times and they have given the same tracking number twice that doesn't work??? This new tracking number shows no further information about where my package is, and when it will be delivered. The product to be delivered is a futon bed and my guest has already arrived and is NOT happy because she has no where comfortable to sleep. TODAY IS THE 27TH SEPTEMBER AND THE TRACKING INFO SAYS THAT DELIVERY WILL BE THE 23RD OF SEPTEMBER. THIS COMPANY IS A JOKE!!! NO INFO, NO ORDER!

September 27, 2025
Unprompted review
ManoMano logo

Reply from ManoMano

Hello Jemm,

Thank you for your feedback, and we sincerely apologise for the delay you experienced with your order. We understand how important timely delivery is, and we appreciate your patience during this time.

We are pleased to confirm that your order has now been successfully delivered by the courier. If you have any further questions or concerns, please don’t hesitate to reach out.

Thank you for your understanding.

Best regards,
ManoMano UK
(sent via mail)

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