Item looks nothing like the photo, very cheap, poor quality, wish I'd have looked here first as the returns policy means it's probably not worth it as you need to pay the postage to ship it to the USA... See more
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Do not be fooled by the name “Marbury London.” The quality of the items is extremely disappointing and far below the standard shown in their advertising. They look and feel very cheap. To make matt... See more
Shocking company, as soon as I realised it was NOT a London company I cancelled they “claimed I was too late” LIES. When the shoes I’d ordered arrived absolutely not leather as claimed LIES , I the... See more
⭐⭐⭐⭐⭐ Marbury London I ordered 2 bags expecting large size but received medium. Contacted customer service and spoke with Isabal. She handled it quickly — asked for photos, confirmed the issue, a... See more
Breach of guidelines
Fake bags
Edit: you can get full refund if you stay determined, but have to send the items back to US and with your own expenses.
Avoid! purchased two Longchamp bags with suitable summer colours from Marbury London believing they were genuine products. Unfortunately, after receiving them, it became clear that both bags are fake. The quality, stitching, materials, and detailing do not match authentic Longchamp bags at all.
I am very disappointed as wanted to buy some gifts for loved ones before summer holiday visit. the website presents the products as if they are genuine designer items. The prices seemed discounted but still high enough to appear legitimate. I would not recommend buying branded bags from this company.
Buyers should be very careful before purchasing from this website.
May 28, 2026
Unprompted review
Fake image, quality
I ordered two dresses which were standard UK size. First, the standard UK size did not fit me although I use the same sizes for different dresses and never had an issue. Second, one of the dresses displayed was completely different compared to what I got, instead of a dress it looked more like a piece of something to go to the beach and sea through! The quality was really bad. Due to this I contacted the email they provide and they were saying about alternative options instead of providing the full refund, why would I want a dress that does not fit me?
Second of all, saying that the expenses to return back the dress comes from the client is crazy because they do not state exactly that on the website before ordering, because of this they should pay instead the returning shipping costs. First and last experience with this shop, never ever again.
May 26, 2026
Unprompted review
Fake Avoid
Purchased 2 handbags, when they finally arrived they were obviously fake. Contacted the company, wouldn't give me return address just kept offering credit. Told them the goods are fake. In the hands of the bank now.
They have no premises in London, pictures on the sight are fake.
May 20, 2026
Unprompted review
Reply from Marbury London
Hello Pamela,
We take all feedback on our products and customer service very seriously, and we genuinely apologize for any frustration you experienced.
We would appreciate the opportunity to review your order details directly and cooperate fully to ensure a proper resolution is reached. Please feel free to contact our support team with your order number so we can investigate this further for you.
We truly value your shopping experience, and I am committed to addressing your concerns with the utmost care.
Warm regards,
Marbury London
Selling fake bags
Selling fake bags , not leather like they say ,quality is terrible .
May 18, 2026
Unprompted review
Reply from Marbury London
Hello Darren,
We take all feedback regarding the quality and descriptions of our items very seriously, and we genuinely apologize that your experience did not meet your expectations.
We stand by our commitment to clear product information and want to ensure every customer is satisfied with their purchase. Please contact our support team directly with your order details so we can look into this specific matter and help resolve it for you.
We truly value your shopping experience, and I am committed to addressing your concerns with the utmost care.
Warm regards,
Marbury London
After receiving an item that was…
After receiving an item that was nothing as advertised, I immediately started the return/exchange process however the 'customer care' completely ignores emails. Bt the way, I saw the dress I bought from them for £42 being advertised for £9 on Shein. Even then, it had the most horrible reviews.
May 16, 2026
Unprompted review
Reply from Marbury London
Hello Carol,
We sincerely apologize for any delay in our response times and for the frustration this has caused you.
We always aim to provide prompt support and take all feedback regarding our communication and product satisfaction very seriously. Please rest assured that we want to resolve this for you immediately.
Kindly allow us to locate your inquiry by reaching out to our support team directly with your order details, so we can fast-track your return or exchange.
We truly value your shopping experience, and I am committed to addressing your concerns with the utmost care.
Warm regards,
Marbury London
Be careful
The products are not genuine, and the return policy is very strict. Almost impossible to be able to send properly.
April 3, 2026
Unprompted review
I thought I was getting a genuine…
I thought I was getting a genuine Longchamp bag (stupidity on my part)
The bag arrived and it clearly wasn’t genuine,the customer service was great,even though they didn’t admit the bag was fake.They said I could keep the bag and they would send a replacement item,I ordered a jumper and when it finally arrived it was really bad quality ,I really wouldn’t recommend buying anything from this company,the quality of their products is shocking!
April 30, 2026
Unprompted review
Reply from Marbury London
Hello Sally,
Thanks for reaching out.
I am very sorry to hear that you were disappointed with the quality of the items you received. We truly value your shopping experience, and I am committed to ensuring our customers feel heard and supported when their purchase does not meet their expectations.
Your feedback regarding the materials and quality of both the bag and the jumper is very important to us as we work to improve our products.
Warm regards,
Marbury London
Very poor quality Tessa dress
Very poor quality Tessa dress. Not not match the description supplied in the advertisement.
May 2, 2026
Unprompted review
Reply from Marbury London
Hello Sue,
Thanks for reaching out.
I am very sorry to hear that you were disappointed with the quality of the item you received. We truly value your shopping experience, and I am committed to ensuring our customers feel heard and supported when their purchase does not meet their expectations.
Your feedback on the quality of our materials is very important to us as we work to improve our products.
Warm regards,
Marbury London
Refund received
The bags had a funny plasticy smell about them, I contacted to return and was told to return them to an address in the USA which I arranged at my cost from the UK. After some time and chasing I finally received my refund.
March 27, 2026
Unprompted review
Avoid at all cost!
Avoid at all cost!! They have a 12 hour cancellation policy and I cancelled my order within 30 minutes. Another 30 mins later I received an email saying my order has been shipped. I have contacted them not only via the form on their website but also using the email address they have mentioned on their refund policy page. No response to that but apparently they are the most efficient company that ships the order within an hour. Now to get a refund I’ll have to shop the products back to their US offices at my own cost! Seems like a big scam
April 29, 2026
Unprompted review
Reply from Marbury London
Hello there,
Thanks for reaching out.
I am very happy to assist you with this, and I completely understand. I realize that when you have canceled an order within the required timeframe, and it is processed regardless, it can be very frustrating, and you simply want a clear and supportive resolution so you can feel certain that your request is being handled fairly.
We sincerely apologize for the frustration caused by the shipping notification following your cancellation request. Please be assured that we will cancel this for you. We kindly ask that you reach out to us directly so we can finalize this and ensure you receive a full refund without any further hassle.
We truly value your shopping experience, and I am committed to making this right for you.
Warm regards,
Marbury London
Would give it zero if I could!
Would give it zero if I could. Quality is awful. Material cheap and like paper. Nothing like the picture. No doubt a refund will be impossible so I'll put it down to experience.
AVOID AT ALL COSTS!
April 28, 2026
Unprompted review
Reply from Marbury London
Hello there,
I am very happy to assist you with this, and I completely understand.
I realize that when the quality and materials of your item do not meet the standards you expected based on our photos, you simply want a clear and supportive resolution so you can be certain that your satisfaction is our priority.
We genuinely care about your experience, and we would like to make this right for you. Please reach out to our customer support team directly so we can assist you with a resolution that meets your needs.
We truly value your shopping experience, and I am committed to improving our service based on your feedback.
Warm regards,
Marbury London
Marbury London should read Marbury…
Marbury London should read Marbury china , there is no shop in uk and it’s another website trying to scam you out of money by showing you premium goods but actually sending shoddy poor quality goods from china .
To get a refund you have to send the item at your cost back to china . And then try and get your money back . Good luck on that one .
April 1, 2026
Unprompted review
Reply from Marbury London
Hello Juliet,
Thanks for reaching out.
We are sorry to hear that you are dissatisfied with your experience and the return process. We aim to be transparent about our operations, and we certainly want to ensure you are happy with your purchase.
Please contact our support team directly so we can discuss your concerns and work toward a fair resolution.
We truly value your shopping experience and I am committed to addressing your feedback professionally.
Warm regards,
Marbury London
Super delay delivery and until now the 3 bags that I ordered still undelivered
Super delay delivery
April 18, 2026
Unprompted review
Reply from Marbury London
Hello Rosario,
Thanks for reaching out.
I am truly sorry for the wait you have experienced with your three bags. We want to ensure your order reaches you as soon as possible. Please reach out to our customer support team with your order details so we can investigate the delay and provide you with a specific update.
We truly value your shopping experience, and I am committed to resolving this shipping matter for you.
Warm regards,
Marbury London
Not exactly a scam but pretty close…
I should have read the reviews before I bought. The dress was an extremely poor version of the picture on the company website. Poorly made, poor quality material and not accurate to description. Worse is to come. You want to return your item...good luck. A whole lot of waffle about having to pay for an international courier... or take a credit on account. Not a chance. I'll donate the item to a local chatity shop...someone may want to use the material. So I'll put my experience down as a learning one...and will never use this company again. Not exactly a scam...but pretty close.
April 23, 2026
Unprompted review
Reply from Marbury London
Hello Gil,
Thanks for reaching out.
We are truly sorry that the item did not meet your expectations and that the return process felt complicated. We value your feedback and would appreciate the chance to make this right for you.
Please reach out to our team directly so we can look into your order and find a resolution that works for you.
We truly value your shopping experience, and I am committed to ensuring every customer feels supported.
Warm regards,
Marbury London
Another dress another huge…
Another dress another huge disappointment absolute total trash. Trying to get a refund is impossible size tiny material horrific just all round horrendous avoid
April 23, 2026
Unprompted review
Reply from Marbury London
Hello Sally,
Thanks for reaching out.
We are truly sorry to hear about your disappointment with the quality and sizing of your latest order. We want to ensure this is resolved for you, so please contact our support team directly so we can assist you with a return or a suitable resolution.
We truly value your shopping experience and I am committed to making things right.
Warm regards,
Marbury London
WORSE EVER online shopping experience.
WORSE EVER online shopping experience.
Ordered a dress, received nothing similar to the ad( shocking poor quality, and cut, and size not real)..tried to return, you have to pay for it...if u want the full refund, but the shipping will cost u more. Opted for exchange, choosing something I thought you cannot mess it up...I was wrong. Item never arrived but was showed as delivered.they tried to convince me otherwise, but when I asked for the proof of it, they decide to redeliver...Order took ages, no tracking number, no updates, nothing!!!
When i finally get the Item, same, actually worse quality, from a size M I probably get a XS, despite label was M, and no chance to get a full refund...managed only 50%.
Hear me out...the biggest SCAM ever ...
February 26, 2026
Unprompted review
Reply from Marbury London
Hello Geanina,
Thank you for sharing your feedback with us on Trustpilot.
We sincerely apologize for the series of frustrations you experienced with your order, from the quality and sizing to the delivery and return process.
We take your concerns regarding the accuracy of our product descriptions and the tracking of our shipments very seriously. Our goal is to provide a smooth experience, and it is clear that we fell short in several areas during your interaction with us. We understand that shipping costs and sizing discrepancies can be very disappointing.
We are glad that we were able to reach a partial refund agreement to resolve the situation, though we regret that the overall experience did not meet the high standards we strive for. Your feedback is invaluable as we work to improve our quality control and customer service protocols.
If you have further questions, feel free to reach out.
Warm regards,
Marbury London
This is a company is selling fake…
This is a company is selling fake imitation being ship from China. Waste of time one you order you cannot cancel your order they will make sure they will profit in any ways as their product is FAKE.
March 25, 2026
Unprompted review
Reply from Marbury London
Hello Ian,
Thank you for sharing your feedback with us on Trustpilot. We take all reviews seriously and appreciate the opportunity to address your concerns.
We are sorry to hear that you are dissatisfied with your experience. Regarding our cancellation policy, we allow for changes or cancellations within 12 hours of the order being placed to ensure we can process shipments efficiently. Once an order is in transit, we cannot stop delivery, but we always aim to work with our customers to reach a resolution once the item is received.
We strive to be transparent about our products and shipping processes, and we would like to look into your specific order to assist you further.
If you have further questions, feel free to reach out.
Warm regards,
Marbury London
Fake bags
Thought I was purchasing a small longchamp bag and it’s fake and not anything like the website would like a refund
March 23, 2026
Unprompted review
Reply from Marbury London
Hello Francesca,
Thank you for sharing your feedback with us on Trustpilot. We take your concerns seriously and aim to ensure all our customers are satisfied with their purchases.
We are sorry to hear that the item you received was not what you expected based on the website imagery. We strive to provide clear and accurate representations of our products, and we would like the opportunity to investigate this further for you. Please reach out to our support team with your order number and photos of the bag so we can look into this immediately.
We would value the opportunity to resolve this and ensure you are happy with the outcome.
If you have further questions, feel free to reach out.
Warm regards,
Marbury London
False advertising is a crime
They advertised a leather bag. A fake leather bag arrived. They want me to pay forvreturn shipping. Or other options that involve me not getting my money back.
April 4, 2026
Unprompted review
Reply from Marbury London
Hello Tracey,
Thank you for sharing your feedback with us on Trustpilot. We take these matters seriously and aim to provide a transparent experience for all our customers.
We are sorry to hear that the bag's material did not meet your expectations. Our goal is to provide accurate descriptions for all our items, and we regret any disappointment this may cause. To help us resolve this, could you please reach out to us through our official email?
Regarding our return policy, we offer alternative solutions to help avoid the high costs of international return shipping, as we want to ensure you are not left out of pocket while we reach a resolution. We would value the opportunity to look into your specific case and make things right.
If you have further questions, feel free to reach out.
Warm regards,
Marbury London
Disappointed.. wrong colour and pattern
The order arrived in a timely fashion but that was the only positive of this purchase. The dress I ordered is not what arrived… wrong colour and pattern. The hem of the dress is a different colour from the rest of the dress. The hem is the actual colour the dress was supposed to be. The material is 100% polyester and it arrived with no tags or labels. To return it to America it would cost me more than I paid for the dress… so disappointed I needed this for a wedding. This place seems to be worse than Shein or Temu.
April 2, 2026
Unprompted review
Reply from Marbury London
Hello there,
Thank you for sharing your feedback.
We are very sorry to hear that the dress you received did not match the quality or design expected for your special occasion. We take descriptions and material accuracy seriously, and we regret the disappointment caused by the differences you noted.
While we operate with global logistics hubs to serve our international community, we are always looking for ways to make our processes more convenient for our customers. We truly value your input as it helps us improve our service and quality control.
Warm regards,
Marbury London
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