Marston's Reviews 

We had a fantastic stay at your Hotel Penwig in Newquay on Saturday 27th December 25. We made welcome by Lee on arrival. We loved the room, restaurant and great music by Lisa.
We are coming back in a few weeks to visit and have a reservation with you on May 8th Room 3 for a joint birthday celebration. Thanks for a great stay.
Best wishes,
Chris, Tim and Daisy the sausage dog😃

I’ve been to several Marstons run pubs in Swansea and not one of them has a price list for drinks, which is unlawful. Next time you’re in one of their pubs, ask to see the drinks menu, and by law they’ve got to provide one.
They probably don’t want to put people off before they order a drink. Total rip-off.

No waitress service apart from delivering the food. No waitress or manager to greet you when you arrive. No waitress to take orders for drinks as you peruse the menu. You have to order food & drinks on your phone.

I may be old fashioned but I like the personal service. Food was very mediocre. Never again.

Christmas dinner shamble’s!! The Seagull Porthcawl
Dinner booked 2’ o clock
Got seated 2:45 not enough seats table not ready ,moved us at 3:30 to another table , 3:45 moved back again to original table , 3:55 got starters , still had no main meal by 5:00 asked for money back , absolutely ruined our Christmas
We had pizza 6:30 at home.
Party of 9 of us , grandchild one year old they had been home back for him to have a nap , food still wasn’t ready , my father walked out in disgust,
6 year old granddaughter was crying she was so hungry,
We weren’t the only family in this situation, didn’t have enough staff what staff they had were ran ragged, lots of hungry miserable people, definitely, wouldn’t recommend.

Booked a hotel stay with Martson's for September 2026. Stayed in the hotel previously. They've updated their booking system, so there's now members and non member pricing. Tried to registered to be a member, but the registration didn't complete (in fairness I think I may have missed a step), but the price displayed remained the lower price all the way up until after I'd completed payment. Not impressed by the lack of clarity. I've emailed the hotel in question, and will update accordingly, but not impressed. It's a shame as the hotel and pub were great the last time.

Tables were left uncleared and fish and chips was worst pub meal I’ve ever had. Next time we’ll go to a McDonalds

Parking easy, location in Weston super Mare good. I was part of a group of 5. asked for a cup of tea on arrival. It was at best lukewarm. I ordered tomato soup and a roll and butter for lunch. After 30 plus minutes the soup arrived. No butter (I asked for plenty) 175ml of soup which was cold and two pieces of bread. Asked for soup to be heated up. Less soup arrived with something floating on it. I sent it back and asked for a refund which was sort. Server was fine. Table sticky... shame as it has the making of a nice place

Absolutely dreadful company to work for and incredibly selfish as a pub we make tons of money yet Marston’s still feel the need to cut staffs hours so dramatically to the point where I was getting 16hrs a week and I was hired full time worst part is they have the money to pay their staff they just want to get back to 1 billion and I think they’re a disgusting company making their staff suffer so they can get their overall net worth up disgusting and they should be deeply ashemed of themselves

Marston's raise their prices yet again. I think 4 times this year. A pint of fosters has just risen again by 5p, coincidentally just in time for the Christmas trade.
They don't display prices in their pubs (I thought that was the law?) I understand why they don't do so, cos they increase so often, would be embarrassing. Even the pub managers aren't always aware of price increases.

4 price rises in the last year in our local marstons in walsall.A pint is actually 1.30 cheaper in a freehouse pub we know in the middle of nowhere in Shropshire. Another brewery that'll price themselves out of the market if they carry on mugging their regulars off

Went to the Pheasant in Pen Y Fai and ordered a Sunday dinner. I found an acrylic nail amongst my turkey. I spoke with the manager discretely, who took no responsibility for this. She advised me that “we haven’t got any women working in the kitchen so it can’t be a false nail”. She appeared offended that I’d suggested this, despite there being an acrylic nail on my plate. I was abruptly offered another dinner, however, no apology and no offer of a refund.

I found the table and chairs in The Sun Verge very shabby, certainly not consistent with the prices. Needs some upgrading. Nobody likes a shabby table or heavily stained chair when going out to eat.

Two brewers in bridgend. What a terrible experience. Even on entrance it was awful, loud and excessive bad language. Very cold rooms, ordered the small hunters chicken, turned up black, tasteless and inedible, desert was overheated in the microwave, complained to bar person who said she will have a word with the so called chef. No reply back. I have had lovely food here in the past but definitely avoiding from now. Even the prices of drinks have increased considerably in a year.

I visited the Queen of Hearts pub in Runcorn yesterday and was served very pleasantly and efficiently by Adrian.
We enjoyed the food and atmosphere of the premises and will visit it regularly.

Friendly staff
And great cook on the steak

Llanwern Bull

Kings Wall Drive, Newport, NP19 4TZ
Used this pub over the last 3 years or so.
Recently a full refit and to be honest mixed feelings about it, However its done very well. Staff are spot on, very efficient super friendly as always, but overworked for the basic wage they get. Food is Ping.. and average, never going to be fine dining or even good dining.
Stupid prices average burger with a few chips etc (everything is portion controlled) and towards the small side, Burgers are rip off prices up to nearly £14 some of them..
Then drinks? I am a Guinness drinker Normally. And here it is £6.26 a pint. shocking!! gone up over a £1 since reopening after refit. Local not far away and just as nice inside £4.80. Large glass of Pinot Grigo around £8/9 local pub £4.90
So as you can see ****Rip off city.. if local pubs can do it, so can this bunch of profiteering management. Football screens all over the place. Avoid unless you want to empty your pockets fast!!!!! Oh and take ear defenders on footy days

Chalkhill Blue - Andover -

The food was excellent but such poor training on disabilities and allergies.

We booked nearly a week in advanced and requested a quieter table due to severe hearing issues. We also informed them of a dairy allergy. On arrival a reminded the host and he assured me that we were given the quietest table (they had not even tried!). On mentioning the allergy it was “I only have a gluten free menu but the information is on the website’. We were seated next to the bar and door to the kitchen which was open all the time. The table next to ours was a staff dumping ground for their drinks, bags and even a baby at one stage (though the parents then went into a back private area. During the evening we had ice buckets being filled, cocktails being mixed, coffee steam machines working, kitchen noise and finally the manager using the staff table counting out coins from the till tray and dropping them into a bowl of some sorts. I decided to check out other areas of the restaurant to see if we were seated in a quieter area, and two areas were certainly quiet with another the same levels of noise or a little less where we were sat. We were going to stay for another drink but when the lady started coin counting we paid and departed. I mentioned to our host who I paid at the bar and his comments were “I’m sorry I will pass this on”. Surely the manager could have come across and spoken to me. Yes pubs are not noise free but there are ways to help customers.

Disability training is required here and I will pass this on so that others can learn from this poor experience.

Overall the food was fantastic and service fast but staff could be a little more friendly. Wow the girl who served us just did not want to be at work.

Thanks though to the chef for fantastic food. His food was better than some 3 and 4 star hotels. A credit to Marston’s.

Just been to the sun inn pub on barnsley road doncaster. On arrival the pub smelled not clean at all all the light fittings had dust on them even the chairs were dusty and raggy. Even though the barmaid was quite pleasant the wait for the meal was more than 45 minutes. And when it came it was sub standard a few chips with half a tomato 2 frozen onion rings a drizzle of barbecue sauce. Not worth wait and over 11 pound for cheap pub food poorly presented. Will not be visiting again.
Thanks . Carl

Very sad! We love the place we go to and are not prepared to say where, because the staff are great. What we don't understand is the Brazilian anemic beef! It's disgusting. Please look at the animals online, grassfed!! Ha ha! Look at their welfare, it very poor and for me so sad. My father was a farmer who's local butcher came out to choose specific animals for their quality, so I know what I'm talking about. My partner owned hotels, he also knows about beef.. Never ever eaten something like this. PROCUREMENT, you need to have a word with yourselves and please support BRITISH farmers. I'm sure people would be happy to spend more on BRITISH beef.

I've also just looked at your review process for answers to customers and I can't see ANYTHING!! Even more sad!

Had a lovely meal at greenstone Dereham this evening Danielle behind the bar was lovely will definitely returning