Mason Plumbing & Heating Ltd Reviews 

109
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being extremely punctual, polite, and remarkably efficient when handling various household repairs and complex installations. People consistently appreciate the spotless and tidy workspaces left behind after completing comprehensive plumbing and heating tasks. Consumers highlight the exceptional communication regarding arrival times, scheduling appointments, and managing manufacturer guarantees seamlessly. Reviewers note that technicians are always thoroughly respectful, explain the necessary work clearly, and provide dependable long term support. Many individuals state they would happily recommend these reliable professionals to friends and family for any future needs.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting punctual arrivals and... See more

Staff

Customers had positive experiences with staff, frequently highlighting their punctuality and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second to none. We have used Peter’s company for many, many years, Indeed we were some of his first customers when he started the business. Carried out many jobs for us, large and small inc... See more

Company replied

Rated 5 out of 5 stars

Our power shower was old and suddenly stopped working. Mason Plumbing fitted a new shower unit. The pipe attachments were slightly different from the old model but the technician fitted the new unit a... See more

Company replied

Rated 5 out of 5 stars

Pre arrival they checked they’d have the right parts on board and kept me advised on convenient arrival time. Joe had the job done in no time and was respectful and explained what had happened and wh... See more

Company replied

Rated 5 out of 5 stars

Another great job by Joe from Mason plumbing & Heating. Joe takes pride in his work, his clean and tidy workmanship is second to none. Always polite and professional, would not use anyone else. Tha... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Plumber

Written by the company

With years of experience in the industry Mason Plumbing and Heating are your local plumbing and heating specialist covering Aylesbury and the surrounding towns and villages. We have a large number of customers including some of the most well known letting agents in the Aylesbury area. We pride ourselves on complete customer satisfaction from the moment you first make contact with us. Staff training plays a vital roll in ensuring we offer a fast, friendly and efficient service to all our customers which is why our customers use our services time and time again. Call today for a free quote.


Contact info

4.9

Excellent

TrustScore 5 out of 5

109 reviews

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4.9

All reviews

(109)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mason Plumbing Quality Work & Great Customer Service

Mason Plumbing have provided their services for many years on properties we have owned. Full replacement services including rads to new taps, toilet syphon, etc.
All work has been carried out to a high standard, priced before commencement and satisfaction guaranteed. No nasty surprises ! Highly recommended.

February 10, 2026
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Edwin

Rated 5 out of 5 stars

Arrived on time and performed a very…

Arrived on time and performed a very efficient service of our oil fired boiler
Highly recommend

January 26, 2026
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Margaret, I'm glad you were pleased with the annual service of your oil fired boiler.

Rated 5 out of 5 stars

Highly Recommended

Replied promptly, arrived when they said they would, did a good job, and explained everything clearly. Thank you Joe at Mason Plumbing & Heating. Highly recommended.

January 13, 2026
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thanks Steve.

Rated 5 out of 5 stars

Another great job by Joe from Mason…

Another great job by Joe from Mason plumbing & Heating.
Joe takes pride in his work, his clean and tidy workmanship is second to none.
Always polite and professional, would not use anyone else.
Thank you

January 6, 2026
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you for your kind words

Rated 4 out of 5 stars

Reliable efficent plumbers/gas professionals

They are relaible and turn up when they say they will. I have used them for 2 years and found the work they do to be robust and have not had to all them back yet. Prices are reasonable.

December 1, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Alison, We really appreciate your repeat custom.

Rated 5 out of 5 stars

Bolier Service

Very punctual, communicative and pleasant. As far as we can tell made a very good job of servicing our boiler.

October 13, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you David, Im glad you were happy with your annual boiler service.

Rated 5 out of 5 stars

Excellent Company

I have been using Mason Plumbing & Heating for a couple of years now and always found them to be highly reliable, including keeping me updated on arrival times.
I have used other company's in the past who arrange to come out then fail to turn up, This is Not the case with Mason's.
They give honest Information and advice and always go above and beyond.
Joe was really helpful when he came out this week, I had a problem with my boiler and he sorted everything from contacting Worcester Bosh to schedule an appointment, and sorting out my boiler guarantee. So thank you Joe, you help is truly appreciated,
I would recommend this Company for all plumbing & heating jobs and would not hesitate in recommending them to family & friends

September 30, 2025
Unprompted review
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Reply from Mason Plumbing & Heating Ltd

Thank you Jacquiline, We really appreciate for repeat custom over the years.

Rated 5 out of 5 stars

My shower pump had stopped working

My shower pump had stopped working, which was diagnosed on 18-09-25 and replaced on 19-09-25 .The bath panel was removed while the pump was being seen to and it was replaced more expertly than it had been before, leaving my bathroom beautifully finished.The shower is much quieter than it used to be, which is an added bonus .I shall have no hesitation in contacting Mason Plumbing and heating in the future, when things go wrong.

September 18, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you for your kind words

Rated 5 out of 5 stars

Second To None

Second to none.

We have used Peter’s company for many, many years, Indeed we were some of his first customers when he started the business.

Carried out many jobs for us, large and small including complete new system in a previous rental property, new boiler in our house, taps, wastes, services, repairs, etc.

Totally honest and professional. Truly decent Tradesman.

Highly recommended.

September 25, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thanks Edwin, Yes certainly one of our first thats for sure. Thank you for always trusting us with your Plumbing and Heating needs, its very much appreciated.

Rated 5 out of 5 stars

Boiler service…

Peter came to service our boiler for the second year, after originally installing it, we were very pleased in how thorough the service was carried out.

September 15, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thanks Martin, We always appreciate repeat business. I hope to service your boiler for years to come.

Rated 5 out of 5 stars

Just had my five year boiler service…

Just had my five year boiler service carried on my boiler by Joe of Mason's Plumbing and Heating Services.
On time, very professional and polite.
Very pleased, would highly recommend and will be using them again.
Thank you.

August 1, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thanks Philip, Good to hear Joe did a good job on the 5 year service of your Worcester Bosch Boiler.

Rated 5 out of 5 stars

Efficient and quick

As ever help was at hand and a leak was fixed efficiently and very quickly
Thank you

July 28, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you

Rated 5 out of 5 stars

An excellent experienced gas engineer

An excellent experienced gas engineer
Did a wonderful job on changing my ancient boiler quick efficent and a very fair price
Thank you

May 20, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Mehra, Im glad you were happy with your nice new boiler. We hope it serves you well for years to come and look forward to servicing it annually for you.

Rated 5 out of 5 stars

2nd time I have used this company

2nd time I have used this company!
WOW what a service , out within the hour , clean tidy and very nicely priced!
Would highly recommend Mason Plumbing & Heating, not many around as good as these!

July 31, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thanks Amanda, We try our best. Really appreciate the review and your repeat custom.

Rated 5 out of 5 stars

Boiler, shower and toilet

Boiler, due to its age needed to be stripped down. Was advised a year ago that the fan was also noisy and best to replace it at this service. Price was advised prior to work. As always, on time, helpful and courteous. We also needed some work done on a toilet that was Ghost flushing and a replacement shower, this was carried out 2 days later. Would highly recommend

July 7, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Sue, I'm glad you were happy with the boiler service as well as replacing that noisy fan.

Rated 5 out of 5 stars

My shower

My shower was producing only hot water so I called in mason plumbers. The guy that came soon found the problem and we agreed they would come back to fit a new one. They did a good job for me last year hence me contacting them again . Joe was very good, thorough,explained what was wrong and was generally pleased with the outcome.

July 3, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thanks David, Good to hear Joe was able to get your shower sorted.

Rated 5 out of 5 stars

Water leak in bathroom

It’s rare to find such professionalism, responsiveness, and genuine care, especially during an emergency. I was very grateful for the quick help and will definitely be using them again for any plumbing needs. Highly recommended

June 27, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you for your kind words Suzanne, I'm glad we were able to help in your hour of need.

Rated 5 out of 5 stars

Routine service (NOT)!

Joe came to do a routine service but unfortunately he got more than he bargained for! He discovered that the heat exchange unit was leaking CO2 and had to strip it all down to replace the seal. He did an excellent job and was patient, thorough and good humoured. He was meticulous in his work and cleared away any mess. I would thoroughly recommend him.

June 9, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thanks Chris, I'm glad you were happy with the service received. And as for the seal leaking products of combustion, this shows the importance of regular servicing so these issues can be dealt with before they become dangerous.

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