Mason Plumbing & Heating Ltd Reviews 

109
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being extremely punctual, polite, and remarkably efficient when handling various household repairs and complex installations. People consistently appreciate the spotless and tidy workspaces left behind after completing comprehensive plumbing and heating tasks. Consumers highlight the exceptional communication regarding arrival times, scheduling appointments, and managing manufacturer guarantees seamlessly. Reviewers note that technicians are always thoroughly respectful, explain the necessary work clearly, and provide dependable long term support. Many individuals state they would happily recommend these reliable professionals to friends and family for any future needs.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting punctual arrivals and... See more

Staff

Customers had positive experiences with staff, frequently highlighting their punctuality and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second to none. We have used Peter’s company for many, many years, Indeed we were some of his first customers when he started the business. Carried out many jobs for us, large and small inc... See more

Company replied

Rated 5 out of 5 stars

Our power shower was old and suddenly stopped working. Mason Plumbing fitted a new shower unit. The pipe attachments were slightly different from the old model but the technician fitted the new unit a... See more

Company replied

Rated 5 out of 5 stars

Pre arrival they checked they’d have the right parts on board and kept me advised on convenient arrival time. Joe had the job done in no time and was respectful and explained what had happened and wh... See more

Company replied

Rated 5 out of 5 stars

Another great job by Joe from Mason plumbing & Heating. Joe takes pride in his work, his clean and tidy workmanship is second to none. Always polite and professional, would not use anyone else. Tha... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Plumber

Written by the company

With years of experience in the industry Mason Plumbing and Heating are your local plumbing and heating specialist covering Aylesbury and the surrounding towns and villages. We have a large number of customers including some of the most well known letting agents in the Aylesbury area. We pride ourselves on complete customer satisfaction from the moment you first make contact with us. Staff training plays a vital roll in ensuring we offer a fast, friendly and efficient service to all our customers which is why our customers use our services time and time again. Call today for a free quote.


Contact info

4.9

Excellent

TrustScore 5 out of 5

109 reviews

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No recent history of asking for reviews

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4.9

All reviews

(109)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Serviced Combi Boiler

Joe who came to service my gas boiler was very reliable just got on with what the job entailed. Stated that my boiler required some spare parts due to the constant changes. Fitted new parts and tested to make sure the boiler was up and running. What a pleasant experience.

May 29, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Irene, I'm glad you were pleased with your boiler service. We'll look forward to seeing you again next year.

Rated 5 out of 5 stars

Always been very happy with Mason…

Always been very happy with Mason Plumbing and heating and recommend them to anyone who asks

April 15, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

And we've always been more than happy to work for you Linda, and always appreciate a recommendation

Rated 5 out of 5 stars

Speedy response

Speedy response, excellent and friendly service.

March 17, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thanks Nick, Glad we could help

Rated 5 out of 5 stars

Peter was excellent…

Peter was excellent during what turned out to be a crisis. He fixed a serious leak with a minimum amount of disruption or destruction!

March 3, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thanks Robert, was a tricky one for sure, but glad we were able to get it sorted for you.

Rated 5 out of 5 stars

Mason Plumbing & Heating - 5 stars!

Mason Plumbing & Heating installed my boiler 5 years ago and have serviced it every year since. The staff and engineers are always helpful, polite, efficient and arrive on-time. Happy customer!

January 28, 2025
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you for your lovely review. I'm glad you've been happy with your new boiler.

Rated 5 out of 5 stars

Isolation valve replacement.

Joe (who has only just joined Masons Plumbing) did an excellent job fixing the leak from the isolation valve on one of our toilets. He was thorough, on time and left everything spotless! Recommended!

December 4, 2024
Unprompted review
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Reply from Mason Plumbing & Heating Ltd

Thank you Chris,

Rated 5 out of 5 stars

Reliable service

Peter did an amazing job installing my new boiler. Friendly and efficient service. My family have used him several times and we wouldn't go anywhere else.

November 19, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thanks Irene, I'm glad you were happy with your new boiler.

Rated 5 out of 5 stars

Martin arrived on time to service old…

Martin arrived on time to service old boiler. He showed us a split in square flue (no longer available) tested boiler and advised replacing.After agreeing quote work was scheduled very quickly. All the work was completed to a high standard and the pipe work very neat. Repair to the outside wall after changing to round flue neat and matching.
Will be using Masons again

June 17, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Mrs Spragg, I'm glad you're happy with your new boiler. See you next year for the annual service.

Rated 5 out of 5 stars

Arrived on time

Arrived on time, excellent work ethic and tidy work.
Annual boiler service completed, 5 stars from me.

June 4, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Jan, I'm glad you were pleased with your annual boiler service. See you again next year.

Rated 5 out of 5 stars

Answered call immediately

Answered call immediately, sent someone out next day even though it wasn’t an emergency. Really pleasant and helpful, completed job, tidied up. Good price.

May 23, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Samantha, I'm glad you were happy with the service we provided.

Rated 5 out of 5 stars

100% recommend them.

Mason Plumbing and Heating have recently replaced my boiler and i am very impressed. I would 100% recommend them.

April 12, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Linda, I'm glad you're pleased with your new boiler.

Rated 5 out of 5 stars

Excellent customer care & service

Brilliant work moving my boiler & fitting new radiators. Delighted with efficient work, great advice throughout process and perfect installation. Easy friendly service, super tidy, highly recommend!

April 29, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Fiona, I'm glad you're pleased with your new radiators and the new location of your boiler.

Rated 5 out of 5 stars

Very happy to have found Mason's

I am delighted to have found Mason Plumbing and Heating. Haydn fully understood my requirements from the initial phone call and Martin did a great job.
The work was scheduled very quickly and Martin arrived right on time, with a phone call to confirm 20 minutes before arrival.
Martin's work was very clean and tidy, dust sheets down and all cleaned up afterwards.
Martin gave advice on some future work that I asked about and we will definitely come back to Mason's as a happy repeat customer.

April 18, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Steve, We're glad you found us too and shall look forward to working with you again in the future.

Rated 5 out of 5 stars

Replacing of old pipe work

I asked for some old pipe work to be removed and replaced. Martin from Masons arrived on time and went above and beyond to complete the job which was more involved than thought. Pipe work was lovely and neat as well as being left neat and tidy after the job. Will definitely be using you again 👍

April 8, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you for this review, We're glad you were happy with the recent work carried out.

Rated 5 out of 5 stars

Excellent service and very friendly

Excellent service and very friendly. Explained everything in great detail and ensured we understood what needed to be done and why. Left everything very tidy and ensured everything was tidy.

April 2, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you for this review Georgia, I'm glad you were pleased with the service and advice received by our engineer.

Rated 5 out of 5 stars

Boiler Service.

The boiler service was carried out on time as suggested, quickly clean and efficiently.
Advice was suggested and discussed at face level, meaning not being told this is what you have to do or change. The service was carried out in a busy house with two small kids and the engineer attending made the kids feel like he was not a stranger

March 12, 2024
Unprompted review
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Reply from Mason Plumbing & Heating Ltd

Thank you for this lovely review Robert, I'm glad you were happy with both the service and the advice given by our engineer. And most importantly that the kids approved too.

Rated 5 out of 5 stars

Fully recommended

Martin has looked after my boiler for several years now. He always explains what he has done and why it was necessary, and points out work that may be necessary in the future. He is always pleasant, on time and I am very happy with his work.

March 27, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Rita, It's always a pleasure doing work for yourself.

Rated 5 out of 5 stars

Highly Recommended

This is the second time I have used the company.
On both occasions they have been friendly, reliable and professional.
The job was carried out with minimum disruption.

March 11, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you for this review, I'm glad you have been happy with the service received.

Rated 5 out of 5 stars

Excellent response to our Boiler…

Excellent response to our Boiler breakdown. Very informative with our options to repair or replace with clear pro's and cons. The new boiler was fitted without fuss in a very short order, can’t fault the service. Thanks Martin

March 18, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you for this review Steven, I'm glad you're pleased with your new boiler.

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