Mason Plumbing & Heating Ltd Reviews 

109
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being extremely punctual, polite, and remarkably efficient when handling various household repairs and complex installations. People consistently appreciate the spotless and tidy workspaces left behind after completing comprehensive plumbing and heating tasks. Consumers highlight the exceptional communication regarding arrival times, scheduling appointments, and managing manufacturer guarantees seamlessly. Reviewers note that technicians are always thoroughly respectful, explain the necessary work clearly, and provide dependable long term support. Many individuals state they would happily recommend these reliable professionals to friends and family for any future needs.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting punctual arrivals and... See more

Staff

Customers had positive experiences with staff, frequently highlighting their punctuality and professionalism.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second to none. We have used Peter’s company for many, many years, Indeed we were some of his first customers when he started the business. Carried out many jobs for us, large and small inc... See more

Company replied

Rated 5 out of 5 stars

Our power shower was old and suddenly stopped working. Mason Plumbing fitted a new shower unit. The pipe attachments were slightly different from the old model but the technician fitted the new unit a... See more

Company replied

Rated 5 out of 5 stars

Pre arrival they checked they’d have the right parts on board and kept me advised on convenient arrival time. Joe had the job done in no time and was respectful and explained what had happened and wh... See more

Company replied

Rated 5 out of 5 stars

Another great job by Joe from Mason plumbing & Heating. Joe takes pride in his work, his clean and tidy workmanship is second to none. Always polite and professional, would not use anyone else. Tha... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Plumber

Written by the company

With years of experience in the industry Mason Plumbing and Heating are your local plumbing and heating specialist covering Aylesbury and the surrounding towns and villages. We have a large number of customers including some of the most well known letting agents in the Aylesbury area. We pride ourselves on complete customer satisfaction from the moment you first make contact with us. Staff training plays a vital roll in ensuring we offer a fast, friendly and efficient service to all our customers which is why our customers use our services time and time again. Call today for a free quote.


Contact info

4.9

Excellent

TrustScore 5 out of 5

109 reviews

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4.9

All reviews

(109)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Mason Plumbing installed our boiler 5 years ago and have continued to service it annually. They have a very professional approach and I've always been impressed with their service.

February 23, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you, we've also always been more than happy maintaining the new boiler we installed 5 years ago, and hope to do so for many years to come.

Rated 5 out of 5 stars

Peter Mason had done previous good work…

Peter Mason had done previous good work for us.
This time Martin serviced two gas boilers for us, a modern Worcester Bosch condensing type and our 35 year old Myson Orion.
He was considerate, tidy, conscientious, professional and politely vocal in respect to what he’d done, needed doing next service and offered balanced advice in respect to our old boiler. Because an internal screw was already rounded off he couldn’t perform a full strip down service but cleaned where necessary and tested which was the sensible strategy.
I would happily use Mason’s again.

February 22, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Paul, I'm glad you have been happy with the service received.

Rated 5 out of 5 stars

Very prompt and effective.

Very prompt to visit and very effective service. Special thanks to Martin who, once again, took the time & trouble to resolve my 91 year old Mother's central heating problem.

January 25, 2024
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Philip, I'm glad you were pleased with the service received by Martin.

Rated 5 out of 5 stars

We had our boiler serviced again last…

We had our boiler serviced again last week which maintains our 10 year boiler guarantee, Peter installed our boiler and continues to look after our heating . It reassuring to have such a reliable firm look after this essential price of equipment.

November 6, 2023
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Andrew, I'm glad you've been pleased with the service over the years.

Rated 5 out of 5 stars

Have used Mason P&H for five years

Have been using Mason P&H for five years now and this is the first time Martin had carried out the annual boiler service for us.
Martin was punctual, polite and friendly. He kept us updated on how the service was progressing throughout the duration.

October 25, 2023
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Cee, Glad you were happy with the boiler service Martin carried out.

Rated 5 out of 5 stars

Mason plumbing and heating are always on time

MP@H are always on time. Professional, and polite. They always remove boots without being asked
(a very rare thing among trade’s people)
They always answer questions and give advice with honesty and with knowledge.
Price is irrelevant when you’re happy with service, but they are very competitive with costs.

October 18, 2023
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you for the lovely review. I'm glad you've been happy with the service you've received.

Rated 5 out of 5 stars

Professional and friendly

Have used this company a couple of times and they have provided a professional and friendly service.

September 26, 2023
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Emily, I'm glad you've been happy with the service.

Rated 5 out of 5 stars

Very good service

Very good service. Honest appraisal of work that was needed to be done. Very tidy afterwards.

September 27, 2023
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you, Glad you were pleased with the service.

Rated 5 out of 5 stars

Outside Tap fitted

I booked a Friday morning appointment on Thursday afternoon for an outside tap. It's great that you can choose the day and time up front with the online booking tool. Martin arrived within the 2hr time slot and fitted the tap quickly, we even got a free hose with it. Great service, would recommend.

July 14, 2023
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Marie, I'm glad you were happy with your new outside tap.

Rated 5 out of 5 stars

Excellent service

Excellent service. On time, tidy and thorough. Wouldn't hesitate to recommend and use again in the future

April 26, 2023
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you for taking the time to leave us a review, I'm glad you were pleased with the service received.

Rated 5 out of 5 stars

quick and efficient response

quick and efficient response. Good quality installation.
prompt and friendly operatives.

March 21, 2023
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Robin, Glad you're pleased with your new boiler

Rated 5 out of 5 stars

Excellent Service

Masons came quickly to fix a leaking lavatory cistern. They texted half an hour before coming and arrived on time. They did a thoroughly professional job and left the toilet clean and tidy. I would not hesitate to recommend them.

March 8, 2023
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Robert, I’m glad you were pleased with the service you received

Rated 5 out of 5 stars

Would recommend 5 star service

Great service text Ten minutes before arrival
Very helpful engineer
Explained everything to me

March 2, 2023
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you John, glad you were happy with the service received.

Rated 5 out of 5 stars

Had the boiler serviced

Had the boiler serviced. Engineer, friendly, knowledgeable and professional. Price was good. Would definitely recommend Mason Plumbing and Heating

February 28, 2023
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thanks Andy, I’m glad you were pleased with your boiler service.

Rated 5 out of 5 stars

Our plumber arrived within an hour …

Our plumber arrived within an hour of my phone call he was very professional and knowlegeable. Sorted out both toilets and left everything spotless. I can't recommend them enough.

February 27, 2023
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Fiona, I’m glad we were able to help 😊

Rated 5 out of 5 stars

Mason's came to remove and replace…

Mason's came to remove and replace radiators for us in January. Their service was excellent and we will definitely use them again. In fact, I have just called them back to do another job for us

January 26, 2023
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Madeline, Glad you were pleased with your new radiators.

Rated 5 out of 5 stars

I was contacted for the annual boiler…

I was contacted for the annual boiler service well in advance, I had plenty of choice for dates and times all very straightforward. I made my selection then I was notified that Peter would be with us shortly and he arrived on time. The work was done quickly and efficiently and with the minimum of fuss. When Peter left everything was spotless. Another great experience from Mason Plumbing and Heating.

December 1, 2022
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you Geoff for such a lovely review, I'm glad you were pleased with your boiler service.

Rated 5 out of 5 stars

Timely and friendly

Had annual boiler service. Engineer was on time, very friendly, knowledgeable, and helpful.

December 1, 2022
Unprompted review
Mason Plumbing & Heating Ltd logo

Reply from Mason Plumbing & Heating Ltd

Thank you for your review, I'm glad you were happy with your annual boiler service, we look forward to seeing you again next year.

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