Massage Chair Store Reviews 

The Kyota Chair has really been awesome, my wife and I use it almost daily. We did have some trouble with the delivery company, but eventually they worked it out and once they got it delivered and assembled, it has been very relaxing.

Our sale rep Bernie helped us to understand the various chair features. He gave us ample time to demo and review the chairs we were interested in. It was an informative and enjoyable experience with no pressure to purchase.

Ryan was AMAZING to work with. I had ordered a different chair from a different store, but it didn't fit what I was looking for. I called the Massage Chair store and talked with Ryan who was professional, knowledgeable and patient answering all my questions. After a lengthy conversation I decided to go to the trouble and return the other chair and purchase a Kyota from the Massage Chair store.
It has been a little while since I have purchased the chair because I wanted to see if this was a fad or something I truly enjoy. Best decision I ever made. The Kyota massage chair has exceeded all my expectations and well worth every penny. I use the chair almost every day.
I absolutely recommend the Massage Chair Store and if you’re lucky enough to be able to work with Ryan, who will go the extra mile for you.

Rick & Ryan were able to answer any questions I asked without any high pressure sales pitch at all! Their role was to educate on how massage chairs work & the differences in 2D, 3D & 4D chairs. Delivery was prompt & they were available to answer any additional questions I had. Wonderful experience! Love My Kyota massage chair.

I've been contemplating buying a massage chair for several months. Once I finally decided, I googled massage chairs and came to the Massage Chair Store. So happy I did. After speaking with Ryan, I decided to order one from him. Ryan was very knowledgeable and helpful with finding the right chair for me. I am short, 5" 2", so not every chair is right for me. Ryan went through every process, from ordering to delivery, and everything after. The company is there for you years after delivery. Always have someone to talk to for support. Really looking forward to receiving my chair. Thank you Ryan.

We spent 2 days researching which chair was right for us. In Saturday we did our last chat with Ryan during closed business hours. It was nice to actually chat with a human even though they were closed. We placed our order and now patiently wait! Thank you to Ryan.

Bernie the salesperson was very helpful in the over the phone sale and description of the chair. It is working well and has exceeded our imagined value.
The white glove delivery was not a good experience though. They scratched the chair badly while getting it into the house and they fumbled with the assembly actually mixing up components from another chair and then having to disassemble and reassemble with the correct parts.

We have had a few issues with our chair. One of the issues was the foot massager. It stopped working and they sent a new one, but it was the wrong color. Had to call back and then send pictures to show the correct color. Waited for the new foot part to arrive. That one was broken when it arrived. They had to then send a third foot massager out. Had a service guy out a few times to work on the chair and the problems have been fixed. There is possibly another issue, the back massagers are acting up intermittently. When it works, it is a great chair to sit in and get a massage. Not totally happy with the whole experience!

From the ordering to the questions I had to delivery and set up this was an excellent experience. We have used the massage chair every day. My extended family has also tried it out and fallen in love. Well worth the money! Best prices hands down.

Our sales rep was amazing and took our time with us. He even saw us without an appointment.

I was struggling to find a chair that was in our price range and could accommodate wide shoulders and tall height. I chatted with sales reps twice, and they guided us to a chair that does fit our needs perfectly! I ended up going with a refurbished grade B chair. I wasn't so sure about that level of refurbished, but with how much I was saving off the price of new or grade A refurbished, I took a chance. Once it arrived, I had to search hard to find any blemish at all. The only marks I could find were a small scuff on the bottom of the foot rest and a crack in the USB phone charger (neither of which impacted the use or appearance of the chair). I got a follow-up phone call today to ask how things were going and to make sure we were satisfied. I'm happy to say the answer is YES!

Just ordered the chair. The whole process was very easy. My salesman was very helpful and a pleasure to work with. He explained the whole ordering process and made sure that I understood what was happening.
I did check out their competition, when I called the phone rang about 6-8 times before somebody answered on a speakerphone (not exactly professional). I called the Massage Chair Store and they answered on the second ring and answered very professionally.
I do recommend this company.

The chair and the customer experience are excellent. Only one suggestion. The amount of environment-killing styrofoam in the shipping container is concerning. I could barely fit it in my refuse container after unpacking the chair, even after breaking it into pieces. I understand the need to protect the chair during shipping, but if you can find a recyclable or biodegradable material it would be good for the planet.

Exceptional customer service! I worked with Ryan, who was great at returning my calls and answering my questions. He was professional, kind and patient. I absolutely recommend this store. We received the chair and the packaging and the chair was perfect. Thank you!

Love it works great won't be disappointed 👌 👏

I received concierge service from the Massage Chair Store. They called me and spoke to me directly to thank me for my order and walked me through the shipping and delivery experience and the information was spot on. Although, I received my chair slightly earlier than expected, but who can complain about. They were quick and courteous when responding to questions or concerns. The concierge even extended to the delivery company. They were polite and accommodating. I have boasted to others about my entire experience. They all provided exceptional experience for sure.

Yes work awesome was the best investment ever thank you will get another one soon

After hours of research on my own via Costco chair try and countless google search of products/reviews, I finally called the chair store. I spoke with Rick and after a zero pressure conversation he recommended a similar chair I was looking at but cheaper in price. He was very knowledgeable and friendly. I recommended a call to Rick first to save yourself hours of time.

Rick was awesome to work with, answered my questions with obvious knowledge. Can't wait to get our chair!

I was reluctant to go to the showroom. Because I thought I might be pressured into a purchase. I was extremely happy that there was absolutely no pressure! Bernie was extremely knowledgeable and I learned a lot. He said I had some things to consider. I came back on Monday and got a fantastic price on the perfect chair for me.