Matthew James' employees were courteous and professional in all our dealings with them. From start to finish they answered every query, explained what would happen and kept us fully informed at each s... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Chris Austin was very helpful and efficient from my first phone conversation with him m. He explained everything and dealt with my questions promptly. The two team members Harvey and… were brilliant!... See more
Company replied
Excellent service to Almeria The full team from start to finish have been excellent. Quote was fair and everything explained well. Packing and collection was incredible to watch! Clearing a 4... See more
Company replied
Our move from Spain to France was managed extremely well. Good communication with our move manager Raj. The removal team headed by Nickolai were very professional & did a fantastic job for us. They... See more
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Company details
- Moving Company
- Logistics Service
- Moving and Storage Service
- Piano Moving Service
- Shipping Service
- Storage Facility
Written by the company
Matthew James Removals and Storage is a family-run business that has been providing excellent removal and storage services for over 30 years, under the leadership of it’s founder Matthew De-Machen. From our headquarters in Dartford, Kent, and our European depot in Estepona, Spain, we offer a wide range of services to suit all budgets and requirements, including UK and International Removals & Shipping, long and short-term storage, packing and unpacking, and piano and Fine Art handling. We are fully insured, and our dedicated team of experienced and professional removals experts will take care of your belongings, from the first phone call, through the planning process and on to your move itself, with the utmost care and attention. We understand that moving can be a stressful time, so we will do everything we can to make the process as smooth and stress-free as possible. We also offer a bonded Customs Warehouse service for international removals, saving you cost and effort when dealing with HMRC. We offer a free no-obligation quote, so please get in touch with us today to discuss your moving needs. Our offices are open 6 days a week and we’d love to hear from you between 07.30 – 19.30. We look forward to helping you make your move a success.
Contact info
Greyhound Way, Crayford, DA1 4HF, London, United Kingdom
- +44 1322 251000
- info-uk@mjr.global
- matthewjamesremovals.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would recommend
We had a very good experience with Matthew James Removals when we were moving to France. The whole team was very professional and we have absolutely nothing to complain about.
October 8, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Anna,
We really appreciate you taking the time to share your experience. Moving to France is a big step, and we're happy to hear our team made it a stress-free process for you. Nothing makes us happier than a 'nothing to complain about' move! Best regards, the Matthew James Removals team
Team MJGR
Matthew James Global Relocations
We used Matthew James to move from…Germany to UK
We used Matthew James to move from Germany to the UK. Our move manager Chris was very organised, helpful and kind. On the removal day the team led by Nickolay were brilliant. They arrived on time and the removal lorry was spotless. They were efficient, very careful with our furniture etc and extremely nice. When we move again we will definitely use Matthew James and I would unreservedly recommend the company.
October 13, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Sue Waind,
Thank you so much for your wonderful review! We are delighted to hear that your move from Germany to the UK went so smoothly. International moves can be complex, so it is fantastic to know that Chris provided organized and kind support during the planning stages.
We will make sure to pass on your high praise to Nickolay and the removal team; they will be thrilled to hear that their punctuality, care, and the presentation of the lorry met your expectations. Thank you for your unreserved recommendation, and we look forward to being of service whenever you are ready to move again!
Team MJGR
Matthew James Global Relocations
Fantastic company
Fantastic local company, really friendly and helpful! They stepped in at very short notice to move a shipping container for us and made the whole process quick and easy going out of their way to help us get it sorted. Thank you!
October 29, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Tom,
Thank you so much for the fantastic review! We were more than happy to step in and get that shipping container moved for you, even on short notice. It was a pleasure working with you, and we’re glad we could make the process stress-free. Thanks for supporting a local business!
Team MJGR
Matthew James Global Relocations
Good Movers
I have used this company twice and I must say they are very professional and reliable.
August 12, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Ana,
That's wonderful to hear! We're so glad you've had two great experiences with us and appreciate you calling us professional and reliable.
We look forward to working with you again in the future!
Team MJGR
Matthew James Global Relocations
Collection in Spain & delivery to UK
Collection in Spain & delivery in UK . Gentlemen both sides were polite efficient & I was extremely happy with the service you provided .
September 25, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Edna,
Thank you so much for your kind words! We're thrilled to hear that the collection in Spain and delivery in the UK went smoothly, and that you found our teams on both sides to be polite and efficient.
We appreciate you choosing us and are delighted you were so happy with the service!
Would you like me to draft a similar reply for a different customer review?
Team MJGR
Matthew James Global Relocations
Great service
Great service - clear, prompt, well-handled from door to door. Our quote from Matthew James was also a good bit cheaper than those we received from other companies. Would definitely use again.
October 1, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Michael,
That's wonderful to hear! We are so glad we could provide you with great service and a clear, prompt, and well-handled experience from door to door. We appreciate you choosing Matthew James and noting our competitive quote.
We'd certainly be happy to help you again!
Team MJGR
Matthew James Global Relocations
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Catalina,
Thank you for your positive feedback.
Team MJGR
Matthew James Global Relocations
A job well done
Arrived on time, worked quickly and carefully to get packed on the van. Everyone was helpful, polite and unphased by the job.
Tricky for parking at the other end, but still managed to unload and set up everything in good time. Thank you for making a stressful day easier for me.
October 10, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 4-star review. Thank you! 🌟
Dear Angela,
That's wonderful feedback!
Thank you so much for your kind words! We're thrilled to hear that our team was on time, quick, and made your moving day less stressful. Dealing with tricky parking spots is all part of the job, and we're so glad the team managed to get everything set up for you in good time. We'll be sure to pass on your praise!
Team MJGR
Matthew James Global Relocations
Extremely friendly
Extremely friendly, helpful and professional from management to shifters also great value for money.
I would not hesitate in using their services again.
September 12, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Peter,
⭐ Thank you so much! We are thrilled to hear that our team—from management to shifters—was so friendly, helpful, and professional. We truly appreciate you recommending us and look forward to helping you again!
Team MJGR
Matthew James Global Relocations
Unprofessional - bad experience overall
EDIT : The company has reached to me by email after I posted my review to 'reconsider removing [my] online review entirely'.
I stand by everything written below and have solid proof that there is no misleading or false information.
Below written on 17/10/2025 :
If you wish to use MJR's services for a shared load, read this before proceeding.
They are not transparent on many aspects.
I requested a quotation in August for a specific volume. A month later I contacted them to say I'd like to proceed. After being called by MJR, for whatever reason, they decided to increase my volume. The final price went up £200 vs the initial quotation - remember, we're talking about small volumes.
As I didn't need that increased volume, I kindly requested to decrease it a little to reduce the final price by... £23... They rejected.
No flexibility + vague answers by email.
For the collection of goods, they gave me a collection date window of 3 days, which isn't ideal but I understand that for shared loads, there needs to be some flexibility. MJR said I would get a notice 1 day prior to the collection... I was called in the morning at 8AM for a collection at noon - I had to make last minute arrangements to be there for collection : simply terrible when the customer works full time.
They require flexibility from customers but don't provide any on their side.
The worst part follows :
MJR collected my goods on a Monday, and they arrived in MJR's facilities in the destination country at the beginning of the following week.
I called MJR for an update and said they planned to deliver my goods the following week - why wait ?
MJR 'offers' 2 weeks of 'free storage' and beyond that, they charge storage on a WEEKLY rate - even though THEY store YOUR goods a few DAYS over the 2 weeks free storage.
MJR charge for this even though it's a result of their poor logistics planning and that it's totally independent from the customer's will.
In case MJR doesn't know : customers want their goods ASAP.
Claiming you don't benefit from storing goods isn't a good excuse when you actually CHARGE for that storage.
Not to say that charging for storage in that case would be considered UNFAIR under the Consumer Rights Act 2015 - totally illegal.
During the whole process, I had to ask questions to which I got vague or differing answers by email.
It was simply draining to do business with MJR.
Basic things that are not explicit prior to paying :
- Delivery times
- Flexibility requirements of shared loads
- Paperwork needed for customs
- Storage policies
- Possible additional fees.
The lack of transparency from MJR makes them seem like crooks.
During the whole process, I thought the final price would keep increasing until I had received my goods.
On another note, the employees for collection and delivery were very professional and efficient.
The goods were in the same condition as when they were collected.
I'd still recommend to wrap your stuff well as some of the goods arrived with slightly damaged packaging.
October 6, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
Dear Secours Compte,
Hope you’re well.
We appreciate you taking the time to leave a review, but we're concerned about the 2-star rating. We see that the service provided to you was completed and delivered as clearly outlined in our agreement. Could you please provide more detail about what specifically led to this lower score? Understanding which aspects of your experience fell short will help us address any issues and improve our service for future customers.
Response to Your Recent Review
We acknowledge your right to leave a 2-star review, but we must address certain factual inaccuracies and what we believe are misconceived claims within your assessment.
Clarification on Pricing
We provided you with two separate guide prices. These were explicitly labelled as guides only. Please refer to the attached Quotes 2 and 3.
• Quote 2 was based on initial, incomplete information, with all address fields marked as 'Address TBC.'
• Quote 3 was generated after our detailed discussion, incorporating the full, confirmed collection and delivery addresses and an updated list of your items. The difference in these documents reflects the necessary adjustment based on finalized details.
Shared Load Service Terms
We understand you work full-time, and we value your time. Respectfully, as a business operating a specialized service, we also work diligently to manage complex logistics. You opted for our shared load service, and the terms of this service were made clear, explicitly requiring flexibility regarding collection and delivery times and dates.
While we did take your desired time slots into consideration and worked to accommodate them, we cannot and do not provide an absolute commitment on specific times and dates under the shared load agreement.
Service Completion Timeline
Your goods were collected and returned to our UK depot on October 4th as part of the shared load service. Your UK delivery, also booked under the shared load service remit, was completed on October 13th.
Please review the attached accepted quotation. The terms outlining the shared load service are clearly defined and accepted by you.
Legal and Contractual Obligations
You have raised comments citing the Consumer Rights Act 2015 and stating that MJGR is "totally illegal." We must state that we do not agree with your assertion of contractual negligence.
We urge you to kindly review your accepted quote to clearly define the services MJGR was contractually obliged to perform. We assert that MJGR has completed all accepted services within our contractual obligation.
Transparency and Communication
We have reviewed all correspondence between Team MJGR and yourself and believe we have been completely transparent. We do not feel any vague information or answers were provided throughout our engagement.
Team MJGR
I am planning to move items from Italy…
I am planning to move items from Italy to the UK., David has been an amazing support, with dedicated customer service, quick reply and proactive care.
Overall, it was an amazing company and a great experience; I got all the information I needed to make an informed decision. Highly recommend!
October 14, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Simone,
That's fantastic to hear! We are so glad that David was able to provide you with such amazing support and dedicated customer service for your move from Italy to the UK.
Knowing you had a great experience and got all the information needed to make an informed decision is our goal. Thank you for your wonderful review and high recommendation!
We'll be sure to pass your kind words on to David.
Team MJGR
Matthew James Global Relocations
Excellent experience with MJR
Excellent experience with MJR — from packing in London and long-term storage to international relocation. Andy was fantastic during delivery to a challenging city centre location in Denmark. Professional, friendly, and efficient — truly top-notch service. I would definitely use MJR again.
October 1, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 4-star review. Thank you! 🌟
Dear Mette,
That's wonderful to hear! We're so glad you had an excellent experience with MJR for your international relocation, from packing in London to long-term storage and final delivery in Denmark.
It's fantastic that Andy was able to provide top-notch, professional, friendly, and efficient service even with a challenging city centre location.
Thank you for your kind words and for trusting us with your move. We appreciate you taking the time to share your feedback and we'd be happy to assist you again!
Best regards,
Team MJGR
Matthew James Global Relocations
Friendly and professional
Russel and his team were friendly and professional, and helpful at both ends. I know that there had been difficulties with staffing at the Spanish end, so I can’t be too critical, but it would have helped our levels of stress if we’d been more accurately informed of the collection date.
Thank you for a good experience.
October 9, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Carole,
That's fantastic to hear! We're thrilled Russell and his team were friendly, professional, and helpful.
We sincerely apologize that the communication regarding the collection date didn't meet your expectations and caused stress. We understand the difficulties with staffing at the Spanish end don't excuse the lack of accurate information, and we'll use this feedback to improve our communication process.
Thank you for your business and for your kind acknowledgment of the overall good experience!
Team MJGR
Matthew James Global Relocations
Highly recommended
The professionalism and friendly disposition of your employees who worked both effectively and efficiently.
September 29, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Shirley,
That's wonderful to hear! We are so glad our team's professionalism, friendly disposition, and efficiency made for a great experience.
Thanks for the fantastic review!
Team MJGR
Matthew James Global Relocations
From start to finish the service was…
From start to finish the service was exceptional
October 9, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Marcus,
That's fantastic to hear! Thank you for the wonderful feedback. We're thrilled you found our service exceptional from start to finish.
We really appreciate you taking the time to share your experience!
Team MJGR
Matthew James Global Relocations
Matthew James Removals Top Team
From start to finish my experience went smoothly. There wasn't a moment where I felt nervous about the process. Extremely helpful shipment manager called David was always available to answers any questions. Everything was made very clear and Bessie also helped me feel comfortable every step of the way. I couldn't of asked for more. The removal team worked fast and efficiently on pick up and drop off. If you're ever thinking of moving countries I give these guys a ring amazing service and worth every penny. A huge thank you to the team.
September 18, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Maja,
That's fantastic to hear! We are thrilled your experience went smoothly from start to finish.
It's wonderful that David and Bessie were so helpful and made you feel comfortable and clear on every step. We'll certainly pass along your kind words to them and the efficient removal team.
Thank you for choosing us and for your strong recommendation!
Team MJGR
Matthew James Global Relocations
Highly recommend
September 5, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Artur,
Thank you for your positive feedback.
Team MJGR
Matthew James Global Relocations
Excellent service
Excellent service, very friendly and professional. The team from Matthew James Removals made our house move a less stressful day.
Highly recommended
October 6, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Chris,
That's wonderful to hear!
Thank you so much for your kind words and the fantastic feedback about the Matthew James Removals team. We're thrilled that their professional and friendly service helped make your house move a less stressful day for you.
We really appreciate you highly recommending us!
Team MJGR
Matthew James Global Relocations
First class service experience
Service was 1st class from the moment of making contact with Matthew James. The whole move was managed very professionally and made an easy experience.
A special mention goes to Marius and Cristian who delivered our furniture in Switzerland. They were outstanding!
October 1, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Goeldenbot,
That's wonderful to hear! Thank you for the fantastic review.
We are delighted that Matthew James and the whole team ensured your move was a first-class and easy experience. We will absolutely pass on your special commendation to Marius and Cristian—they are indeed outstanding!
Team MJGR
Matthew James Global Relocations
Can’t fault this company
Can’t fault this company. They moved me at very short notice, team worked exceptionally hard and well together. They were friendly, helpful and efficient. Very satisfied customer
September 18, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Suzie,
That's fantastic to hear! 🎉
Thank you so much for taking the time to share your experience. We are thrilled that our team was able to assist with your move on very short notice and that you found them friendly, helpful, and efficient.
We appreciate your kind words and look forward to helping you or anyone you know in the future!
Team MJGR
Matthew James Global Relocations
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