Matthew James' employees were courteous and professional in all our dealings with them. From start to finish they answered every query, explained what would happen and kept us fully informed at each s... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Chris Austin was very helpful and efficient from my first phone conversation with him m. He explained everything and dealt with my questions promptly. The two team members Harvey and… were brilliant!... See more
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Excellent service to Almeria The full team from start to finish have been excellent. Quote was fair and everything explained well. Packing and collection was incredible to watch! Clearing a 4... See more
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Our move from Spain to France was managed extremely well. Good communication with our move manager Raj. The removal team headed by Nickolai were very professional & did a fantastic job for us. They... See more
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Company details
- Moving Company
- Logistics Service
- Moving and Storage Service
- Piano Moving Service
- Shipping Service
- Storage Facility
Written by the company
Matthew James Removals and Storage is a family-run business that has been providing excellent removal and storage services for over 30 years, under the leadership of it’s founder Matthew De-Machen. From our headquarters in Dartford, Kent, and our European depot in Estepona, Spain, we offer a wide range of services to suit all budgets and requirements, including UK and International Removals & Shipping, long and short-term storage, packing and unpacking, and piano and Fine Art handling. We are fully insured, and our dedicated team of experienced and professional removals experts will take care of your belongings, from the first phone call, through the planning process and on to your move itself, with the utmost care and attention. We understand that moving can be a stressful time, so we will do everything we can to make the process as smooth and stress-free as possible. We also offer a bonded Customs Warehouse service for international removals, saving you cost and effort when dealing with HMRC. We offer a free no-obligation quote, so please get in touch with us today to discuss your moving needs. Our offices are open 6 days a week and we’d love to hear from you between 07.30 – 19.30. We look forward to helping you make your move a success.
Contact info
Greyhound Way, Crayford, DA1 4HF, London, United Kingdom
- +44 1322 251000
- info-uk@mjr.global
- matthewjamesremovals.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
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Total Professionals
We have used MJR twice to move from Italy to the UK. Both times they were excellent. This time in particular the crew led by Adrian was superb. Very careful during the packing and loading/unloading. Totally professional throughout.
October 6, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Noel,
That's fantastic to hear! 🤩
Thank you so much for choosing MJR for your move from Italy to the UK not once, but twice! We're thrilled to know both experiences were excellent.
We're especially proud of the crew led by Adrian this time. We’ll be sure to pass on your high praise regarding their careful packing, loading/unloading, and total professionalism.
Team MJGR
Matthew James Global Relocations
Good attention to the details
Good attention to the details, always ready to find solutions to my questions , good service until the the end of the delivery of goods. A very big thanks to all of the staff involved during my move.
September 12, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear David,
That's fantastic to hear! 🎉
Thank you so much for taking the time to share your positive experience. We're thrilled to know our commitment to attention to detail, finding solutions to your questions, and providing good service right through to the delivery made your move a success.
We'll be sure to pass your big thanks on to all the staff involved!
Team MJGR
Matthew James Global Relocations
Perfect Service
Can’t thank the whole Matthew James team enough, from everyone in the office who kept us up to date on what was going on, to Tony & Stefan who packed us up and to Adrian, Owen & Jess who delivered and unpacked us all in the 32 degree heat, they were all fantastic and would recommend them to anyone.
September 16, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Andy,
That's absolutely wonderful to hear! 🤩
We're thrilled you had such a fantastic experience with the Matthew James team. It means a lot to know that everyone—from the office staff keeping you informed to Tony, Stefan, Adrian, Owen, & Jess working hard in the heat—made your move so smooth.
Thank you so much for taking the time to share your kind words and for your recommendation!
Team MJGR
Matthew James Global Relocations
From the start of making enquiries as…
From the start of making enquiries as to transporting our daughters goods to Spain until the goods were saftely delivered we recieved excellent advice and service from Matthew James removals. They made the paperwork and legalities easy. The pick up people were professional and friendly. All the boxes were delivered on time and with no breakages. Nothing was too much trouble and all our enquiries were answered quickly.
September 10, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Hilary,
Thank you so much for taking the time to share your wonderful experience with Matthew James Removals. We're thrilled to hear that you received excellent advice and service throughout your daughter's move to Spain, from the initial enquiries right up to the safe delivery!
Making the paperwork and legalities easy is something we strive for, and we're glad our team, including Matthew James, was able to assist so effectively. It's also great to know our professional and friendly pick-up crew and timely, safe delivery (with no breakages!) met your expectations.
Your kind words truly mean a lot to our team!
Team MJGR
Matthew James Global Relocations
Excellent service to Almeria
Excellent service to Almeria
The full team from start to finish have been excellent. Quote was fair and everything explained well. Packing and collection was incredible to watch! Clearing a 4 bed house, kitchen, study, family room and living room in mere hours...
The arrival an unloading was superb too.
Communication throughout top notch.
I can't rate the team highly enough.
September 12, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear RPW,
What a fantastic review! 🌟
We're thrilled to hear that the entire move to Almeria was excellent for you, from the fair quote and clear explanation to the "incredible" packing and collection – the team certainly knows how to move a 4-bed house efficiently!
It's great to know the arrival, unloading, and top-notch communication all met your expectations. Thank you so much for the high praise; we truly appreciate your business and kind words!
Team MJGR
Matthew James Global Relocations
A great company to manage us through…
A great company to manage us through the stressful process of moving home - our first in 40 years but not for Max who helped us through the planning and changes to the scheduling which came along at short notice. Steve was with us the day before the move to calmly and speedily pack all of our precious and fragile items ready for move day. He was both professional and sociable giving advice on the less fragile items which we had chosen to pack ourselves. On move day Steve was joined by Tony B and Ricky who were obviously a team who had worked together before. Furniture, white goods and electricals were all carefully loaded onto the van with plenty of wrapping material and soon delivered the 50+ miles to our new home. It has taken us 6 weeks to unpack and organise most of our goods but thanks to the organising and packing which the team put in, we have been able to feel in control as we unpacked and nothing has been broken. Great work lads!
August 19, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Tony,
That is absolutely wonderful to hear! 🎉
We're so pleased that Max, Steve, Tony B, and Ricky made your first move in 40 years a smooth and stress-free experience. Helping our customers through the planning, last-minute changes, and the packing of precious items is exactly what we strive for.
It's fantastic that the care taken with your belongings allowed you to feel in control while unpacking, and that everything arrived safely after the 50+ mile journey.
Thank you for trusting us with your move and for the "Great work lads!" compliment!
Team MJGR
Matthew James Global Relocations
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Tony,
Fantastic feedback, thank you.
Team MJGR
Matthew James Global Relocations
Moving to France and Spain…
Moving household items to France and Spain was a breeze with Matthew James. The packing was efficient and was perfect on arrival in both destinations. The time from packing and delivery was incredible, 10 days to Spain. The delivery driver was in regular contact and make the special effort to arrive extra early in order that I could be on time for a work appointment. Thank you. Would definitely recommend.
September 19, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Veronica,
That's wonderful to hear! 🤩 We're thrilled that Matthew James made your move to France and Spain such a breeze.
It's fantastic that our efficient packing and the speed of the 10-day delivery to Spain exceeded your expectations. We're especially proud of our delivery driver for the extra effort to accommodate your work appointment!
Thank you so much for the recommendation. We truly appreciate your business!
Team MJGR
Matthew James Global Relocations
Great service highly recommend
Matthew James were a pleasure to work with. Very professional and dedicated to making the move as smooth as possible for us. They took great care of our belongings and i would definitely recommend to others.
September 1, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Kerry,
That's fantastic to hear! 🎉
Thank you so much for taking the time to share your positive experience with Matthew James. We are thrilled to know our team was professional and dedicated to making your move as smooth as possible, and that your belongings were well cared for.
We appreciate your recommendation!
Team MJGR
Matthew James Global Relocations
Superb service
Superb service. Having been involved in high-end logistics and shipping in the past, I have nothing but praise for the staff at Matthew James - professional, reliable, efficient, careful and good-humoured. And their packing materials are of a good quality. Highly recommend.
September 17, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Albert,
What a fantastic review!
We are absolutely thrilled to hear that your experience with us was so positive, especially coming from someone with a background in high-end logistics and shipping. Knowing we met such high standards means a great deal!
Thank you for recognizing our staff's professionalism, reliability, efficiency, care, and good humour. We also appreciate the kind words about our packing materials.
We're delighted to have earned your high recommendation!
Team MJGR
Matthew James Global Relocations
MJR are brilliant
Great communication from MJR for all dates for collection and delivery. A pleasant group of workers at both pick up and drop off.
August 31, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Paul,
That's wonderful to hear!
Thank you for your great review! We're thrilled that MJR's communication helped you, and that our teams at both pick up and drop off were so pleasant.
We appreciate your business!
Team MJGR
Matthew James Global Relocations
Avoid at all cost
Horrible experience with this company. Delivery delayed by 4 weeks without notice or explanation. Items missing and broken. Items were not packed by Matthew James as per the agreement, and our furniture was not unwrapped upon delivery as per agreement. Shocking customer service, threatening and bullying email responses. Avoid at all cost.
July 13, 2025
Unprompted review
Our experience
The team were polite and efficient. They arrived on time and no request was too much trouble.
Our furniture and other items arrived intact with only a few very minor damages, impressive considering how far they had travelled
Overall very happy with the way the move was handled and would use again.
August 20, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Philip,
Thank you so much for taking the time to share your positive experience!
We're thrilled to hear that our team was polite and efficient, arrived on time, and that your belongings arrived intact despite the long distance. It means a lot that you were very happy with how your move was handled.
We truly appreciate your kind words and the feedback regarding the minor damages; we will certainly use this to keep improving our processes.
We'd be happy to help you again in the future!
Team MJGR
Matthew James Global Relocations
Simply The Best !!
If your looking for an amazing team of people to move you look no further. Excellent service from start to finish where nothing is too much trouble. Our movers were so kind & thoughtful, a mirror that has been in the family for over 60 years was left behind accidentally by ourselves & we were sad that we had forgot to pack it. We opened one of the TV boxes that were supplied & inside was the mirror all wrapped safe & sound. Such a lovely surprise & we will be eternally grateful
August 22, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Sharon,
Thank you so much for this amazing review! We are genuinely touched by your kind words. Ensuring your belongings—especially treasured family items like your mirror—are safe and sound is what we take pride in. We're thrilled we could provide a little extra surprise and a seamless move!
Team MJGR
Matthew James Global Relocations
Outstanding Moving Experience with Andy and Matthew James Moving Company – Seamless and Stress-Free from Stockholm to London
I recently had the pleasure of working with Matthew James Moving Company for my move from Stockholm to London, and I can honestly say that the experience was absolutely outstanding. From start to finish, everything went smoothly and effortlessly — a testament to the professionalism and dedication of Andy and his colleague.
Andy was the dedicated point of contact throughout the entire process, and I cannot speak highly enough of his competence, friendliness, and thoroughness. From our very first interaction, Andy demonstrated a clear understanding of the complexities involved in an international move. He took the time to explain each step of the process in detail, which put my mind at ease and ensured I knew exactly what to expect at every stage. His transparency and patience were greatly appreciated, especially given how stressful moving can be.
Andy and his colleague worked with incredible efficiency, handling all aspects of the move with precision and care. They arrived promptly, worked diligently, and managed everything with a level of professionalism that truly impressed me. Their teamwork was seamless, and it was evident that they were highly experienced and well-coordinated. The entire process was remarkably quick and smooth — they managed to move all my belongings securely and carefully, without any unnecessary delays or issues.
What stood out most was their helpful attitude. Both Andy and his colleague went above and beyond to assist me with various aspects of the move, offering helpful advice and ensuring that I felt supported throughout the process. I know firsthand how stressful moving can be, especially across countries, but their positive attitude and proactive approach made all the difference. They took a lot of stress off my shoulders and made what could have been a daunting experience into a genuinely pleasant one.
In summary, I am incredibly grateful to Andy and his colleague for their outstanding service. Their professionalism, efficiency, and friendly demeanor made my move from Stockholm to London an absolute success. I highly recommend Matthew James Moving Company to anyone looking for a reliable, efficient, and customer-focused moving service. If you have the chance to work with Andy, you’re in excellent hands!
/ Julia
August 19, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Julia,
That is fantastic feedback, Julia!
We are absolutely thrilled to hear that Andy and his colleague made your move from Stockholm to London so outstanding and stress-free. Your kind words about Andy's professionalism, competence, and transparency are greatly appreciated, as is your recognition of their incredible efficiency and teamwork.
It means a lot to us that we could turn what can be a daunting international move into a remarkably quick and smooth experience for you.
Thank you so much for choosing Matthew James Moving Company and for your strong recommendation!
Team MJGR
Matthew James Global Relocations
Move from St Paul De Vence to Cornwall
Picking up from our property in the South Of France & delivering to Cornwall was a seamless experience, Special mention to the team. Paul, Chris, Jill in accounts, Bessie for the onward to Cornwall and especially Curtis & Nikolay who were so incredibly professional when packing the items and really friendly & helpful.
August 13, 2025
Unprompted review
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear David,
That's wonderful to hear! 🤩 We're thrilled that your move from the South of France to Cornwall was a seamless experience.
We'll be sure to pass on your kind words to Paul, Chris, Jill, Bessie, Curtis, and Nikolay—especially for their professionalism, friendliness, and helpfulness!
Thank you so much for choosing us and taking the time to share your positive feedback!
Team MJGR
Matthew James Global Relocations
Excellent service
This is the second time we have used Matthew James. Each time and at every stage the service was excellent. We wouldn’t hesitate to use them again.
August 4, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Vicky,
That's wonderful to hear! We are thrilled that the service from Matthew James was excellent on both occasions.
Thank you so much for being a repeat customer and for your kind recommendation!
Team MJGR
Matthew James Global Relocations
Better than ever!
Better than ever!
I have used Matthew James on several occasions both in UK and Spain. On this occasion, the service was better than ever. The quotation was accurate and speedy, I was kept fully informed of progress and the crew that did the move were extremely efficient and helpful. I would highly recommend this company.
August 29, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear William,
We are delighted to hear that we've been able to assist you with moves in both the UK and Spain, and that our service on this latest occasion was better than ever.
It's wonderful to know that you found the quotation process accurate and speedy, that you were kept fully informed, and that our crew was extremely efficient and helpful. We truly appreciate your high recommendation!
We look forward to serving you again in the future.
Team MJGR
Matthew James Global Relocations
Very professional polite helpful…
Very professional polite helpful efficient staff. Excellent care with my furniture . Service from beginning to end 5 star
August 28, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Julie,
Thank you so much for your kind words! We are delighted that you found our staff helpful and efficient and that we could provide excellent care for your furniture throughout the process.
Team MJGR
Matthew James Global Relocations
Everything was perfect
Everything was perfect . The crew who collected our goods were brilliant and so helpful and the same with the crew who dropped our things off in Portugal. Couldn’t be happier
August 15, 2025
Reply from Matthew James Removals and Storage Limited
“We’re so grateful that you took the time to leave us a 5-star review. Thank you! 🌟
Dear Duncan,
That's fantastic to hear! 🎉
We're thrilled that your move went so smoothly and that both the collection and delivery crews, in the UK and Portugal, provided such brilliant and helpful service. Knowing you "couldn't be happier" is the best feedback we can receive!
Thank you for choosing us!
Team MJGR
Matthew James Global Relocations
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