Delivery was very quick & free which is what made us choose this company. Also, this company is selling the mattress we wanted the cheapest, we actually saved £50 in price difference and delivery!... See more
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Review summary
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Brilliant Service, even when the DHL courier let them and me down, Craig at Mattresses 365 took ownership and updated me every step of the way. Contacting DHL on my behalf and ensuring a quick deliver... See more
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Very straightforward to order the mattress we wanted (deepsleep silk 1000), and to specify a delivery date. As stated, we got a two hour window the night before and a call 30 mins before delivery. The... See more
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Helpful staff who answer the phone. Good guarantee, fair price. Excellently packaged. Delivery men rang 30 minutes before. The only gripe was delivery said they couldn’t take it upstairs as there w... See more
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Company details
Written by the company
Welcome to Mattresses 365, where our dedication to exceptional customer service, unbeatable prices, and extensive product selection sets us apart. We take pride in offering expert advice and top-notch products that make you feel valued and satisfied. With a team of experienced professionals in the bed industry, we possess the knowledge and expertise to assist you in selecting the perfect divan bed, bed frame or mattress that suits your unique needs. We are not just an online retailer; we are your ultimate destination for an enjoyable and hassle-free bed and mattress shopping experience. We believe that purchasing beds and mattresses should be a stress-free process, and we go above and beyond to make this happen. At Mattresses 365, we understand that your bedroom is a sanctuary, a place where you unwind and rejuvenate. That's why we are dedicated to selecting a wide range of stylish and comfortable beds and mattresses that will elevate the ambiance and aesthetics of your space. We take pride in providing a seamless and pleasurable shopping journey. Our user-friendly website offers an extensive selection of mattresses, divan beds, bed frames and headboards, along with detailed product information, images, and videos. With just a few clicks, you can explore our diverse range, find the perfect pieces to suit your style and needs, and effortlessly transform your bedroom into a haven of relaxation. With Mattresses 365, you can say goodbye to the stress and inconvenience often associated with bed and mattress shopping. We prioritise your satisfaction and have implemented smooth ordering processes, secure payment options, and efficient delivery services to ensure that your experience with us is nothing short of exceptional. Let us be your trusted partner in creating the bedroom of your dreams, where comfort, style, and relaxation seamlessly intertwine. Experience the pleasure of shopping with us and discover why Mattresses 365 is the go-to destination for your bedroom furnishing needs. Start your journey towards a restful night's sleep today, and find the ideal bed or mattress that will transform your sleep experience.
Contact info
Unit 5 and, 6 Vanguard Ct, Stockton-on-Tees , TS18 3TR, Stockton-on-Tees, United Kingdom
- 01642 686365
- sales@mattresses365.co.uk
- mattresses365.co.uk
4.6
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I haven't got my matress which should…
I haven't got my matress which should have been delivered on Monday 11th ???
November 16, 2023
Reply from Mattresses 365
Hi Marie,
We sincerely apologise for the delay in delivering your mattress. A member of our Customer Services team has already contacted you regarding this matter. Despite a delivery attempt by DPD on Thursday 14th December, no one was available to accept the delivery. A calling card was left to say they'd attempt delivery today. I have just tracked your order and I can see that the mattress has been successfully delivered this morning (15/12).
Your understanding is greatly appreciated. Should you require further assistance, please feel free to reach out to us again.
Thank you.
Kiran @ Mattresses 365
Recommended company
This was the second time we ordered mattresses from this company - good prices, good products and no delivery charges - the online downside was the delivery company (DPD) who did not deliver on the specified date, but this was no fault of the company - highly recommended and we will order from them again.
November 6, 2023
Reply from Mattresses 365
Thank you Lynne for being a repeat customer and for sharing your positive experience with our products and pricing. We sincerely apologise for any inconvenience caused by the delayed delivery through DPD, and we appreciate your understanding.
Your review means a great deal to us, and we're committed to continuously improving our services. We look forward to the opportunity to serve you again and provide an even better experience.
Thanks,
Kiran @ Mattresses365
Great mattress
Mattress is superb, kept up to date with delivery schedule and delivered on time. Would recommend.
November 1, 2023
Reply from Mattresses 365
Thank you for your fantastic review, Emma! We're delighted to hear that you're enjoying your superb mattress and that our delivery process met your expectations.
Recommendations like yours mean a lot to us. If there's anything else you need or any way we can further assist you, please feel free to reach out.
Thanks,
Kiran @ Mattresses365
Go place to deal with
October 29, 2023
Reply from Mattresses 365
Thank you for taking the time to share your feedback with us, Adam! We're thrilled to hear that you found us to be a good choice for your needs.
If there's anything specific you enjoyed or any areas where we can improve, please let us know.
Thanks,
Kiran @ Mattresses365
Great service and lovely helpful staff
Great service and lovely helpful staff, thankyou
November 20, 2023
Unprompted review
Reply from Mattresses 365
Thank you so much for your kind words, Alexis! We're thrilled to hear that you had a great experience with our service and found our staff helpful. Your feedback means a lot to us, and we appreciate your support.
Kiran @ Mattresses365
Arrived really quick
Arrived really quick, no issues. Great price on a really decent mattress.
November 3, 2023
Reply from Mattresses 365
We're thrilled to hear that your mattress arrived promptly! We take pride in offering competitive prices without compromising on quality. If you have any further questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your support and hope you enjoy your new mattress!
Thanks,
Kiran @ Mattresses365
I would not use or recommend your company…
I purchased a mattress and base from you and later found I had been dealing with Linthorpe Beds part of your group, items damaged hard to get any resolve, premium base poor quality one drawer had fallen apart
October 9, 2023
Reply from Mattresses 365
Hi Gerald,
Thanks for your review, we take all reviews good and bad seriously and we do appreciate customer's feedback. I am sorry to hear of the damaged base and the quality issues. Also sorry to hear you found it hard to resolve the issue. You are right, we are proud to be associated with Linthorpe Beds, a proud North Eastern bed company who have been around for 33 years. If you'd wish to discuss the issues further please don't hesitate to contact us on 01642 686365 were a member of the customer service team will be more than happy to assist.
Many Thanks,
Dean @ Mattresses 365
Mattress so comfortable sleep well
Quick delivery, came on time .packed well,helpful delivery driver
October 15, 2023
Reply from Mattresses 365
Thank you for taking the time to write this great review and award us 5 stars. That's very kind. Great to hear of your superb experience with us.
Many Thanks,
Dean @ Mattresses 365
Friendly Service
My questions were answered quickly, and helpfully.
The mattress was sent promptly, with friendly delivery.
Can't fault them.
October 20, 2023
Reply from Mattresses 365
Thank you Kim. Appreciate you taking the time to award us 5 stars! Glad to hear of your great service with Mattresses 365. We hope to do business with you again in the future.
Many Thanks,
Dean @ Mattresses 365
Great service
Good communication, friendly and helpful advice and great service. Would happily use again.
September 23, 2023
Reply from Mattresses 365
We greatly appreciate your feedback and are delighted to hear that you found our communication, friendly advice, and service to your satisfaction. We'd be thrilled to assist you again in the future!
Thank you,
Kiran @ Mattresses 365
The mattress was delivered perfectly…
The mattress was delivered perfectly within the timescale we were given and the manager was brilliant to work with and even delivered it.
September 16, 2023
Reply from Mattresses 365
We're thrilled the mattress arrived on time, and that you had such a positive experience with our service. We look forward to being your go-to destination for all your bed and mattress needs in the future.
Thank you,
Kiran @ Mattresses 365
Great choice
Great choice, good prices and speedy delivery.
Very pleased with the mattress.
September 12, 2023
Reply from Mattresses 365
Thank you for your positive review! We're thrilled you're pleased with the mattress and our quick delivery!
Thank you,
Kiran @ Mattresses 365
Reply from Mattresses 365
Thank you for your review! We're delighted that your delivery was on time and that our team could assist by placing the mattress upstairs. Your satisfaction is our priority, and we appreciate your support.
Thank you,
Kiran @ Mattresses 365
Given 2 delivery dates
Given 2 delivery dates, you did not attend on either, no response to emails , fobbed off on 2 calls promising delivery and 3 months later no headboard delivered even though you have had full payment for 3 months, worst customer service experience ever as order places mid July and Mid September still no delivery
July 15, 2023
Reply from Mattresses 365
We sincerely apologise for the delay in delivering your product and any inconvenience this may have caused you. We understand how frustrating it can be to wait for an extended period.
Upon reviewing your order, we noted that there was a 7-week delivery lead time specified when you selected the item. We aim to be transparent about delivery times during the ordering process, and we're sorry if this caused any confusion or frustration.
We also regret to hear that you did not receive a response from our customer service team during this time. This is not the level of service we aspire to provide, and we understand the importance of promptly addressing customer enquiries.
We hope that, despite the wait and the initial communication issue, you are now satisfied with your product. Your satisfaction is our top priority, and we are continuously working to improve our processes to ensure a smoother experience for our customers.
If you have any further questions or need assistance with anything related to your order or product, please don't hesitate to reach out to our Customer Service team.
Thank you,
Kiran @ Mattresses 365
I received the mattress quickly
I received the mattress quickly. The mattress is so comfortable. Thank you.
August 14, 2023
Reply from Mattresses 365
Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you received your mattress promptly. We wish you many more nights of restful and comfortable sleep!
Kiran @ Mattresses 365
So far so good
So far so good. Delivery was quick and were kept updated on all delivery aspects. We have not unpacked as yet since we are awaiting the joiner to put together for us. Hopefully all items are intact. Assembled the bed now-all great👍
August 12, 2023
Reply from Mattresses 365
Thank you Mrs Kaur for leaving this wonderful review! Glad the delivery process was seamless. I'm sure the bed will be perfect! If you have any issues or questions please feel free to get in touch.
Many Thanks,
Dean @ Mattresses 365
Very good service at good prices very…
Very good service at good prices very good quality
July 23, 2023
Reply from Mattresses 365
We greatly appreciate your positive feedback! Providing excellent service and high-quality products at competitive prices is our top priority. We're thrilled to know that you're satisfied with your experience. Thank you for choosing us, and if you ever need anything in the future, don't hesitate to reach out!
Kiran @ Mattresses 365
Great value for money
Great value for money, seamless ordering and delivered when advised
July 22, 2023
Reply from Mattresses 365
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our products to be great value for money. Providing our customers with quality products at affordable prices is one of our top priorities. Thank you for choosing us and we hope we can help again in the future!
Kiran @ Mattresses 365
Reliable service
Quick and easy service, came in a few days and exactly as expected. Highly recommend
July 22, 2023
Reply from Mattresses 365
Thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a great experience with our company. Our team takes pride in providing a quick and efficient service to ensure our customers' satisfaction. Once again, thank you for choosing us, and we look forward to serving you again soon!
Kiran @ Mattresses 365
No problem with the ordering.
No problem with the ordering.
I am unaware why my parcel takes such a long time to come. Not here until the 30th August.
It would have been helpful if an explanation was given to say why it takes so long.
July 18, 2023
Reply from Mattresses 365
Hi Jennifer, Thank you for your review. In terms of the delay it is visible on the website when ordering that this headboard has a backlog, stating the earliest available date for delivery. This is due to an external supplier issue with the manufacturer and is something out of our control unfortunately. Thanks for your patience, however, it is very much appreciated.
Many Thanks,
Dean @ Mattresses 365
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