Delivery was very quick & free which is what made us choose this company. Also, this company is selling the mattress we wanted the cheapest, we actually saved £50 in price difference and delivery!... See more
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Review summary
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Brilliant Service, even when the DHL courier let them and me down, Craig at Mattresses 365 took ownership and updated me every step of the way. Contacting DHL on my behalf and ensuring a quick deliver... See more
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Helpful staff who answer the phone. Good guarantee, fair price. Excellently packaged. Delivery men rang 30 minutes before. The only gripe was delivery said they couldn’t take it upstairs as there w... See more
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Very straightforward to order the mattress we wanted (deepsleep silk 1000), and to specify a delivery date. As stated, we got a two hour window the night before and a call 30 mins before delivery. The... See more
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Company details
Written by the company
Welcome to Mattresses 365, where our dedication to exceptional customer service, unbeatable prices, and extensive product selection sets us apart. We take pride in offering expert advice and top-notch products that make you feel valued and satisfied. With a team of experienced professionals in the bed industry, we possess the knowledge and expertise to assist you in selecting the perfect divan bed, bed frame or mattress that suits your unique needs. We are not just an online retailer; we are your ultimate destination for an enjoyable and hassle-free bed and mattress shopping experience. We believe that purchasing beds and mattresses should be a stress-free process, and we go above and beyond to make this happen. At Mattresses 365, we understand that your bedroom is a sanctuary, a place where you unwind and rejuvenate. That's why we are dedicated to selecting a wide range of stylish and comfortable beds and mattresses that will elevate the ambiance and aesthetics of your space. We take pride in providing a seamless and pleasurable shopping journey. Our user-friendly website offers an extensive selection of mattresses, divan beds, bed frames and headboards, along with detailed product information, images, and videos. With just a few clicks, you can explore our diverse range, find the perfect pieces to suit your style and needs, and effortlessly transform your bedroom into a haven of relaxation. With Mattresses 365, you can say goodbye to the stress and inconvenience often associated with bed and mattress shopping. We prioritise your satisfaction and have implemented smooth ordering processes, secure payment options, and efficient delivery services to ensure that your experience with us is nothing short of exceptional. Let us be your trusted partner in creating the bedroom of your dreams, where comfort, style, and relaxation seamlessly intertwine. Experience the pleasure of shopping with us and discover why Mattresses 365 is the go-to destination for your bedroom furnishing needs. Start your journey towards a restful night's sleep today, and find the ideal bed or mattress that will transform your sleep experience.
Contact info
Unit 5 and, 6 Vanguard Ct, Stockton-on-Tees , TS18 3TR, Stockton-on-Tees, United Kingdom
- 01642 686365
- sales@mattresses365.co.uk
- mattresses365.co.uk
4.6
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Mattresses 365
Thank you for your positive review! We're thrilled to know you had a great experience with us!
Kiran @ Mattresses 365
Be careful when choosing delivery days
Be careful when choosing delivery days. I chose a Saturday and at the last minute at the online checkout the price jumped £45. I had to contact to have it removed and change the delivery day.
Service was fine otherwise a d delivery as per stated time/daye
July 14, 2023
Reply from Mattresses 365
Hi Stuart, Thanks for the review. I can clarify that the Saturday delivery charge is prompted at multiple stages when processing an order, I do apologise if this wasn't clear enough. Our web team will be looking into this to make it clearer going forward. Glad you managed to get this removed and had the date changed to suit.
Many Thanks,
Dean @ Mattresses 365
Reply from Mattresses 365
Hi Jackie! Amazing review, so glad you were pleased with our service. We look forward to your custom again.
Many Thanks,
Dean @ Mattresses 365
Nice bedframe
Nice bedframe, received within three days of ordering. Great customer service, had a small issue with the bed legs. This company ensured that the manufacturers were contacted immediately and the problem was resolved in no time. I would use this company again no problem.
July 8, 2023
Reply from Mattresses 365
Hi Sandra, we are absolutely thrilled to hear that you love your new bed frame and had a positive experience with our service! I am delighted that we managed to resolve the issue with the bed posts, quickly and efficiently.
Once again thank you for using Mattresses 365 and we appreciate your support!
Many thanks,
Kiran @ Mattresses 365
Reply from Mattresses 365
Thank you so much for taking the time to leave a positive review! We are delighted to hear that you had a great experience with our service and hope you enjoy your product!
Many thanks,
Kiran @ Mattresses 365
Great Customer Service
I'm really glad I found this company.
They had exactly what I was looking for and they were able to accommodate my additional requests. They responded quickly and professionally to any queries I had.
The delivery process was seamless and I was kept updated throughout.
I'm really happy with the bed I purchased and with the great customer service I received.
June 29, 2023
Unprompted review
Reply from Mattresses 365
Hi Len, Thank you for taking the time to write this great review. So glad the process was straight forward and we managed to meet your requests. Hope you're happy with your purchase.
Many Thanks,
Dean @ Mattresses 365
Delivered on same day as planned even…
Delivered on same day as planned even though I forgot to be in when the first tried.
May 14, 2023
Reply from Mattresses 365
Hi Sarah, thank you for taking the time to write this review. Pleased to hear your delivery went well. I hope you enjoy your new product!
Many Thanks,
Dean @ Mattresses 365
Ordered a new mattress for my guest…
Ordered a new mattress for my guest room ready for a friend's stay. He was over the moon with the mattress and had a brilliant night's sleep night after night. Great quality for the value for money is incredible.
April 27, 2023
Unprompted review
Reply from Mattresses 365
Hi there, what a wonderful review. Really appreciate you taking the time to write this review.
Many Thanks,
Dean @ Mattresses 365
Love our new mattress
I recently purchased a new mattress for my son and we’re very happy with it. He assures it’s comfortable and supportive. Absolutely brilliant service from the company, from offering me advice, ease of ordering and the delivery team arriving on time. Great experience over all and would definitely recommend.
April 18, 2023
Unprompted review
Reply from Mattresses 365
Amazing! Thanks so much for taking the time to review your recent purchase and service provided. We look forward to you shopping with us again in the future!
Many Thanks,
Dean @ Mattresses 365
Online delivery date not reliable
Booked on the basis delivery would have been Tuesday 2nd May, only to be called half hour later telling me I had missed the date and the only option was the next day. Nice to be called, disappointed with making online decisions based on the delivery options. Apart from that the delivery went ahead as planned.
April 27, 2023
Reply from Mattresses 365
Hi Keith,
Thank you for the review. I am so sorry we weren't up to scratch and weren't able to meet the delivery date you requested. We did however, endeavour to give you an update as soon as we could to keep you in the loop. Here at Mattresses 365 we take customer care very seriously so I am pleased we were able to keep you informed in a timely manner.
As a new company we are still ironing out issues and I do hope your experience won't hinder you from purchasing from us in the future or recommending us to friends and family.
I do hope the mattress meets your expectations.
Have a great Bank Holiday Weekend.
Many Thanks,
Dean Morley
Operations Manager @ Mattresses 365
Reply from Mattresses 365
Thanks Rob, really appreciate you taking the time to write us a great review!
Many Thanks,
Dean @ Mattresses365
User friendly website.
User friendly. Pleased with product, as described.
Delivery on time as advised.
February 7, 2023
Reply from Mattresses 365
Perfect Review! Thank you Anna for taking time out to write this wonderful review.
Many Thanks,
Dean @ Mattresses 365
Friendly
Friendly, helpful sales representative. Answered all my questions except one, which was answered within 24 hours via email.
January 12, 2023
Reply from Mattresses 365
Hi Malcolm, thank you so much for this wonderful review. I'm aware there has been a few hick ups with your order but we really do appreciate your patience and understanding. I understand your bed is due for delivery tomorrow (07th Feb) I really do hope it exceeds your expectations.
Many Thanks,
Dean @ Mattresses 365
Excellent mattress and service
Great communication, quick delivery arranged for a date to suit us, quality mattress for a fabulous nights sleep!
January 13, 2023
Unprompted review
Reply from Mattresses 365
Hi Lorraine, thank you so much for this wonderful review. So glad you're enjoying your new mattress!
Many Thanks,
Dean @ Mattresses 365
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