MauArcher Reviews 268

Never mind 'protect your smile' - protect your money as if / when it goes wrong there is no customer support and certainly no sign of a refund!

I was skeptical when I bought the toothbrush flosser combo as I mistakenly read the reviews on trust pilot afterwards- rookie mistake as it's not an insignificant amount of money, especially after the Smirk catastrophe of them going bust post-order.

Most one star reviews seem to be around cancelling the order - something that's hidden in the terms and conditions as nigh on impossible. It is sent from China (as most things are) so it takes a while. As a product, it's fantastic. After just using the toothbrush for a week with standard Toothpaste my teeth became noticeably whiter. With the flosser, it's next level (sooo much better than Smirk). It's stylish, powerful and the travel case is brilliant for taking away on trips.

Worth the money.

Trying to contact them since 4 days to cancel my order and no answer at all! I think they’re just waiting to send the item and charge all the fees. I can’t imagine the after sale service in case of issue with the product..

Terrible product, non existent customer service, refuse refund or warranty claims, AVOID

It is impossible to get after sales care from this company. If your toothbrush goes wrong, you will have a fruitless back and forth on Email with 'Joy' who will stall and stall and stall, getting you to send photos and videos of the product, then ask for other details over and over again with no resolution. Absolutely ABYSMAL service - don't waste your time, stick to reputable brands.

I have order brush and its been 1 month i havent got my delivery. Company is total scam.

Please, if you like your money, do not buy from this site!!
I ordered a toothbrush 22:33pm, my bad, I tried to cancel this order by contacting the "support" at 23:08pm on the exact same day, yet they claimed that my item has already been shipped..
That must be a new world record..
Since then, I have contacted the support several times and I must say its a torture. As I am writing this review I'm still waiting for my refund....

TOTAL SCAM

Chinese scam front company in the UK, they have a UK website and there is nothing showing that the site actually buys and ships from a factory in Shenzhen. When I discovered this I asked for a refund and told them I would return the package to sender, and this "customer service" person JOY just said that there is no after-sales or refund, even though they say there is.

I bought a charger from them recently. They acknowledged the order took the money and now all gone quiet. I would suggest keep away at all cost. Although a UK contact they are certainly not here.
Buy another brand

Do not order from this company! I asked them to cancel my order after seeing all the terrible reviews, they ignored my emails, 5 days later they tell me they’ve dispatched my order so can’t cancel it. So they’ve conveniently ignored my emails until it’s too late to cancel. I’ve now asked how to return it several times and they just reply with the same email saying it’s been dispatched. They won’t tell me how to return it. Shocking company, shocking customer service. STEER CLEAR!!

Lovely product and great presentation.

Great company until something goes wrong and then they simply don't care. In other words, non customer focused Chinese company simply put to make money. They couldn't care less about customer satisfaction

Bought two less than a year ago, one for myself and one for my girlfriend. Mine lasted eight months and will not charge at all. I’ve bought cheaper brands which have lasted years

Product ok to start with but lost my charger. Took several days for customer service to understand that I needed a replacement charger then several days to receive the docking station to charge the product but no cable sent at a cost of over £14 😡
Stay away
PS flosser is rubbish

Not a scam,arrived unannounced by royal mail, very well presented, works well so far.
Very poor communication hence 4 stars.

Bought after reading good reviews,then read on here about it being a scam.
It's not a scam,I received the package after 5 days, very well presented, works very well so far.
Very poor communication as parcel arrived unannounced by royal mail

So, the more I look into this company the more obvious it is that it's a SCAM. No phone number supplied. No answer to numerous emails except sporadically, totally ignoring previous questions and saying "just try it, you might like it". The tracking number supplied is not recognised by Fasttrack

They are not based in the UK despite their misleading UK website and if you try to return a product, they refuse to refund you.

Anyway, I hope this stops somebody else from the frustrating experience.

Bought based on very positive review by danielleATpremiumreview.org

Rookie error. Presumably this "influencer" is not a real person at all.

Canceled order within minutes but funnily enough, no response... until next day when they were delighted to tell me my order had been shipped.

Sent several emails since then (including 1 asking about my cooling period under EU law) & surprise, surprise, radio silence.

No doubt I'll get a reply once the cooling off period expires.

SCAM SHAM

I thought I did due diligence in researching the best toothbrush and water flosser on the market...however, I shamefully missed the accurate reviews stating 'DO NOT PURCHASE FROM THIS COMPANY!!!' The toothbrush is okay but having seen reviews regarding the poor battery life, I now have doubts to its longevity. The water flosser is awful!!! 2 of the 4 flosser attachments do not lock in, and are therefore useless. The flosser unit has to be angled by twisting your hand as the attachment cannot be turned 360°, this makes operating it very clumsy. The water force is strong and uncontrollable, this causes pain and doesn't enable the user to clean effectively around the mouth. The reservoir takes very little water, so it needs constantly refilling. I contacted the supplier and received a reply from Joy who requested a photo of the packaging and asked if it had been opened; I sent photos and confirmed it had. The response was that as the plastic covering on the box had been broken, they could/would not refund or replace the product. I replied to state that they have an obligation to refund or replace a faulty item, and that I fail to see how anyone can operate an electrical item without opening the box!!!! They are now ignoring my follow up messages! Buyers considering this product and this company....DON'T DO IT!!! Researchers and research services need to delve deeper into suppliers code of practice before giving marks out of 10!

Having read a lot of your reviews on this toothbrush and indeed company, i have come out of their site and deleted my order.

Many thanks

This is a scam. They managed to set up a review where it is said to be the best brush on the market when you google it. I always tell my husband and friends to check with Trustpilot when they find something “fantastic” and cheap online, but I failed to do so myself this time. I’m ashamed of myself having fallen into that trap, probably just because this one wasn’t very cheap. I wrote to the support within 15 minutes after I ordered the brush telling them to cancel my order but of course they didn’t answer that day. I have been in a mail conversation with the support and they just answer vaguely and tell me it’s an expensive thing to return to China and maybe 3 % rebate would make me keep it. After that they don’t answer any mails from me.
Just don’t make the same mistake!
I wish I could report them to make them go away!