Maxmattress Reviews 119

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the mattresses, often describing them as comfortable, supportive, and excellent for alleviating back pain. Many people appreciate the prompt and seamless delivery service, with some even receiving their orders earlier than expected. The overall service is frequently highlighted as fantastic, making the purchase process fuss-free. However, some customers also noted issues with the product, specifically mentioning that some mattresses lost firmness or sagged prematurely, leading to discomfort and back pain. The minority of people were dissatisfied with the refund process, reporting delays, difficulties in arranging collections, and disputes over "free" items. Delivery service was also a point of contention for some, with complaints about early morning deliveries or significant delays beyond the promised timeframe.

What people talk about most

Product

Users describe ambiguous interactions with the product. Many customers express satisfaction, praising the... See more

Quality

Clients share positive opinions on quality. Many reviewers express satisfaction with the comfort and support... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers experienced speedy... See more

Service

People report ambiguous experiences with service. Many customers express satisfaction, highlighting fantastic... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report being refused refunds for price... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely love this mattress. I was nearly put off by bad reviews on here but I haven’t experienced any problems. The mattress is like sleeping on a cloud, my body is supported well and my back hasn’... See more

Rated 4 out of 5 stars

Was informed the delivery would be about 10 to 12 days, that was fine. Received an email stating my mattress and 2 free pillows were on there way to the delivery depot. So far so good. On the d... See more

Company replied

Rated 4 out of 5 stars

The delivery of the MAX Hybrid Ultra Firm Mattress was speedy and the quality of the mattress is relatively good considering the price. After sleeping on the mattress during the generous 100-night s... See more

Rated 5 out of 5 stars

Really fast delivery and very comfortable mattress. Did a lot of research about what mattress to get, and this seemed to tick all the boxes and I'm really happy with it. It's so comfortable and is... See more


Company details

  1. Mattress Store
  2. Bed Shop

Written by the company

At Max Mattress, we understand that a good day starts with a great night's sleep That’s why we specialize in innovative supportive mattresses that promise more than just comfort. Our hybrid technology blends full-height pocket springs with open-cell memory foam, creating an unparalleled sleep experience that supports and rejuvenates your body throughout the night.


Contact info

3.9

Great

TrustScore 4 out of 5

119 reviews

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1-star

Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Will not respond to emails - UPDATED

They have now responded and have been very helpful with a resolution.

I pre-ordered a mattress for mid-July 2024 as it states on the website. I received a text confirmation with a 4-6weeks lead time. Currently using an old mattress and wondering when exactly it will be delivered. I submitted a contact form and emailed three times in the last two weeks and have had no response, wondering if the pre-order was a scam and they have taken over £300 of my money...

June 28, 2024
Unprompted review
Maxmattress logo

Reply from Maxmattress

Dear Helen,

Thank you for reaching out and sharing your concerns. We sincerely apologise for the inconvenience and the lack of communication regarding your pre-ordered Max Mattress. We understand how frustrating this situation must be, especially while you're still using your old mattress.

Our team has reviewed your case, and we have reached out to you directly to discuss the matter. We are currently awaiting your update on how you would like to proceed. Please be assured that your pre-order is not a scam, and we are committed to resolving this issue promptly.

In the meantime, if you have any further questions or require immediate assistance, feel free to contact us atsales@maxmattress.co.uk or respond directly to this message. We value your patience and trust in our brand, and we are dedicated to ensuring your satisfaction.

Warm regards,

Customer Service Team
Max Mattress

Rated 5 out of 5 stars

We recently upgraded to the Max Hybrid…

We recently upgraded to the Max Hybrid Mattress, and it's been a game-changer for our sleep quality. Intrigued by its hybrid design, which combines memory foam with pocket springs, we decided to take the plunge. The difference was noticeable from the first night—firm yet cushiony, it conforms beautifully to our bodies without causing any disturbance when one of us turns over. The breathability of the mattress is impressive too, keeping us cool throughout the night. Ordering was straightforward, and the mattress arrived right on schedule, neatly packaged. Truly, the Max has redefined comfort for us.

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Game changer

I've been looking for a mattress that's good enough for my back for years and this one has been a game changer. Worth every penny

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Ridiculously good mattress

Ridiculously good mattress. Sometimes you just need your mattress to hit the spot, slap bang in the middle of the Venn diagram of comfort, firmness, durability. When you wake up 9 hours later and it feels like 5 mins ago you got your head down. Yep, it’s that mattress.

But seriously, really happy

April 21, 2024
Unprompted review
Rated 5 out of 5 stars

I had one of the best sleeps of my life…

I had one of the best sleeps of my life on this mattress. I felt as though I was sleeping at a luxury hotel. I usually wake up during the night, but managed to sleep through the entire night without tossing and turning. Highly recommend

April 21, 2024
Unprompted review
Rated 5 out of 5 stars

Had struggled for years with bad sleep, until now

Had struggled for years with bad sleep. Always thought it was just day to day stress or general insomnia.. that was until I tried this mattress. Literally a game changer, I’ve not had a bad sleep since it arrived.. coincidence? I’m not sure. It gets my votes! Love it!!!

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

No regrets

After endless searching in need of a better nights sleep and something with fast delivery to accommodate a house move I cannot recommend this enough!

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievably comfortable mattress

Unbelievably comfortable mattress, and has great support for my back. The best thing about this mattress is that it has the comfort of a memory foam but is much, much cooler. Would definitely recommend.

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

Cherry on top

The extra comfort I didn’t know I needed! Would recommend to anyone who needs that extra comfort and support for a brilliant nights sleep! No hassle quick delivery! Up to the 6th floor flat

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Top quality product

My nights sleep have been so much better after purchasing this mattress. The comfort is better than anything I’ve had before and the whole process form ordering to delivery was so easy and quick.

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

Would definitely recommend!
Mattress arrived quickly and it has been fantastic ever since - so much more support than my previous mattress and a great nights sleep.

April 20, 2024
Unprompted review

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