Maxmattress Reviews 119

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the mattresses, often describing them as comfortable, supportive, and excellent for alleviating back pain. Many people appreciate the prompt and seamless delivery service, with some even receiving their orders earlier than expected. The overall service is frequently highlighted as fantastic, making the purchase process fuss-free. However, some customers also noted issues with the product, specifically mentioning that some mattresses lost firmness or sagged prematurely, leading to discomfort and back pain. The minority of people were dissatisfied with the refund process, reporting delays, difficulties in arranging collections, and disputes over "free" items. Delivery service was also a point of contention for some, with complaints about early morning deliveries or significant delays beyond the promised timeframe.

What people talk about most

Product

Users describe ambiguous interactions with the product. Many customers express satisfaction, praising the... See more

Quality

Clients share positive opinions on quality. Many reviewers express satisfaction with the comfort and support... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers experienced speedy... See more

Service

People report ambiguous experiences with service. Many customers express satisfaction, highlighting fantastic... See more

Refund

Reviewers highlight negative aspects of refund. Many customers report being refused refunds for price... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely love this mattress. I was nearly put off by bad reviews on here but I haven’t experienced any problems. The mattress is like sleeping on a cloud, my body is supported well and my back hasn’... See more

Rated 4 out of 5 stars

Was informed the delivery would be about 10 to 12 days, that was fine. Received an email stating my mattress and 2 free pillows were on there way to the delivery depot. So far so good. On the d... See more

Company replied

Rated 4 out of 5 stars

The delivery of the MAX Hybrid Ultra Firm Mattress was speedy and the quality of the mattress is relatively good considering the price. After sleeping on the mattress during the generous 100-night s... See more

Rated 5 out of 5 stars

Really fast delivery and very comfortable mattress. Did a lot of research about what mattress to get, and this seemed to tick all the boxes and I'm really happy with it. It's so comfortable and is... See more


Company details

  1. Mattress Store
  2. Bed Shop

Written by the company

At Max Mattress, we understand that a good day starts with a great night's sleep That’s why we specialize in innovative supportive mattresses that promise more than just comfort. Our hybrid technology blends full-height pocket springs with open-cell memory foam, creating an unparalleled sleep experience that supports and rejuvenates your body throughout the night.


Contact info

3.9

Great

TrustScore 4 out of 5

119 reviews

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1-star

Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

After two weeks of sleeping on this…

After two weeks of sleeping on this memory foam mattress, I can confidently say it's a game-changer! Gone are the days of tossing and turning—this mattress cradles every curve of my body, providing unparalleled comfort and support. I wake up feeling refreshed and revitalised, thanks to its innovative design and cooling technology that ensures I stay comfortable all night long. Investing in this mattress was one of the best decisions I've made for my sleep quality and overall well-being. Trust me, you won't regret it!

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended!!!

Highly recommended if you need a supportive, firm but comfortable mattress. I’m a side sleeper and I get little to no pain around my shoulders like I used to with my previous mattress.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

I could not be more happy with the Max…

I could not be more happy with the Max mattress, just wish I knew about this brand much sooner. I've wasted so much time and money on other brands I can't tell you. Delivery was as per the lead time advertised and easy to arrange.

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

We are delighted with our purchase

We are delighted with our purchase. It arrived within days of ordering and value for money appears to be superb. Only had it for a week now but the difference in our sleep is noticeable. Thank you Max mattress

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product, has worked wonders already. Amazed I’ve never bought online before instead of from usual shops. Great value, quick deliver and nice customer service.

March 7, 2024
Rated 5 out of 5 stars

Brilliant and swift service

Brilliant and swift service. Ordered 4 days ago before the weekend and it's already arrived. Changed it last night and for the first time in a long while I've slept so peacefully. Sounds cliche but it genuinely makes a huge difference if you have a comfortable bed. Great customer service on the phone when ordering too, girl was really nice (Linda). Great value, highly recommend

March 1, 2024
Rated 5 out of 5 stars

Thank you to all at MAX

The mattress has exceeded our expectations - it is incredibly comfortable. The price matches the quality. We are satisfied with our purchase and the seamless experience. Thank you to all at MAX. Well done.

March 4, 2024
Unprompted review
Rated 5 out of 5 stars

Perfectly Supportive

I would always find my old mattress turning into a pit in the middle where I slept, which then meant it offered little support. Enough was enough and I did my research and purchased this mattress. Ordering experience was great and I've been sleeping so much better since I've had it. The support and comfort is wonderful!

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

The most comfortable mattress…

Probably the most comfortable mattress I've ever had. Have been enjoying better sleep and don't get the back ache I use to experience with my old mattress. The service I received was also excellent. Fast delivery and good communication. Will likely buy another for the guest room!

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great support and comfort

We have had our Maxmattress for about a month now and we love it. We have had a similar brand for the last 4 years and was OK but found I had to regularly change positions in the night to stay comfortable but this has not been the case with the Max. I have been sleeping through almost every night without any discomfort at all, it's just the right level of firmness and support whilst still being comfortable. Highly recommended.

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great Mattress

Ordered the mattress online, the process was simple and easy. Myself and partner are over the moon with the quality and feel. We will definitely be recommending this mattress to our family and friends.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

I recently bought a Max Mattress

I recently bought a Max Mattress - Medium Firm Hybrid, and honestly, it's been a solid investment.

First off, I've dealt with back pain for ages, and finding a mattress that offers both support and comfort was a priority for me. The Max Mattress hits that sweet spot perfectly. It's firm enough to keep my back happy, but still plush and comfy to sink into after a long day.

One thing I really appreciated was the communication from Max Mattress throughout the whole buying process. They kept me updated and were quick to respond to any questions I had. It made the whole experience smooth and hassle-free.

I was also surprised by how competitive it was compared to other mattresses out there. You're getting a quality product without breaking the bank, which is always a win.

So, if you're on the lookout for a mattress that's easy on your back and your wallet, I'd say give Max Mattress a shot.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Max Mattress

This is the first time we've ordered a mattress online but we must say that from the moment we placed the order we felt assured we'd chosen the right company. The communication was excellent from beginning or order to delivery of mattress.
The mattress is lovely and comfortable and is just what we wanted. Thank you.

February 2, 2024
Unprompted review

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