I should have put NO stars. I ordered a gift certificate fit my daughter. They never responded to her tracking request. I’ve sent emails and called repeatedly only to receive a busy signal. Horrible c... See more
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See what reviewers are saying
Don’t risk your time or money! Have bought several beautiful bags from them. Latest one is a cheap, knockoff, vinyl handles, lightweight, fake leather. Hideous. Customer service is refusing to refund... See more
I love your products. I have purchased a tote bag, two different women’s wallets and one very cute and handy small cross-body bag. Each is made extremely well, good leather and lining material, and ve... See more
These are lovely looking items but the quality of workmanship leave a lot to be desired. I purchased the Cholet purse and one of the screws comes loose and the purse falls off my shoulder. I recentl... See more
Company details
Information provided by various external sources
We are a bags retail company started in 2017 who makes bags from designs from our own community. To date we have over 70,000 customers. Earlier on into our business, we underestimated our virality of our bag designs and we ran into logistics issues that made our shipments very late. If you were one of such customers, please have our apologies. We have improved since. From 2018, our shipping times have reduced from previously 10-25 days to 1-10 days. Depending on your location and time of your orders, you may even get your items the next day. Thank you for your interest if you have come here to read more about us. We are always improving but one thing we never change is our commitment to our community, without whom our designs would never come to fruition. We do not actively ask our customers to leave a review at Trustpilot. For those who do, we always reply to find out their order and see their issues are solved. If these reviewers do not reply with their order details, they will be flagged by Trust Pilot and their reviews will be hidden here. Reach us more quickly here support@mdbm.uk
Contact info
Stacey Avenue 28, MK12 5DL, Wolverton, United Kingdom
- mdbm.uk
Hasn’t replied to negative reviews
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Lovely Leather
It's beautiful; the color, size & style. Magenta (rad pink/purple), minimalist wallet, key chain. Super cool!!! I love it. Thank you.
Great company with quality merchandise
Great company with quality merchandise! Bought a pocketbook, and I loved it so much, I kept going back and buying more! Wallets too! Very happy!
Superior products
The quality is great! Style and product are superior. I would highly recommend these bags to everyone!
This is my second purchase from MDBM…
This is my second purchase from MDBM and I couldn’t be happier!! I LOVE my two handbags!! Great designs and beautiful craftsmanship!! I’m WELL PLEASED!!
I love both purses that I have…
I love both purses that I have ordered!!! Great craftsmanship..durabilty..I cant wait to order another
Don't bother if you live outside CONUS
I went ahead and ordered a lovely bag - and then you tell me you don't ship to Hawaii where i live. I will no longer receive any of your emails - Hawaii is not a foreign country from the US!
Product was great, service was not.
Product was great. Customer service was completely lacking. My order somehow got lost and my shipment never arrived. It took several attempts to get someone to help me and it took over a month to get my order, which they had to resend new products.
Just Perfect
Absolutely delighted with the bag I purchased! It is perfect in every way!
Definitely worth buy!
Love the color and the purse; was complimented on it yesterday! JDR

Reply from mdbm
Love the bag
Love the bag, especially that is isn’t heavy!!The color is choice is great!!
I love the Cholet bag in black
I love the Cholet bag in black! It is durable and beautiful. I wear it daily because it matches everything!
The designs on this site are original and unique. Huge fan!
The little wallet I paid $29 for
The little wallet I paid $29 for, looked great online. I received it 2 months later and it is a cheap looking little wallet I would not have paid $5 for at a swap meet. Shameful.
Blocked for asking basic questions.
On May 22, 2020
I asked this company some product related questions. After a response, I still needed more information. Here is the transcribed communication on Facebook messenger:
Me:
I still need these questions answered?
➡️Do the bags come with certifications of authentic leather and country where they were made?
I’ve seen reviews that paperwork is in Chinese or Korean and is not translated to English. I’ve also seen reviews that bags are not stamped or labeled inside as being leather yet were advertised as such but arrive and are NOT leather. How do you assure the customer that the leather is genuine?
➡️ What shipping companies do you use? FedEx? USPS? Which ones?
Company:
we both use Fedex and USPS as our carriers
Me:
What about my questions regarding certification of authentic leather? Do you provide that (in English) with the bags?
Company:
no problem! I will get back to you as soon as we have an in-depth information regarding your clarifications, we would just need some time about this to verify and ensure we provide the right information, thank you
I have not received a response, and they have now blocked me on facebook to prevent me from following up. The question I asked were not unprofessional and were in response to negative reviews I did see online. I am merely doing my due diligence prior to making a purchase.
I would appreciate a response, before I turn to providing a review of my own. The bags are expensive and I just wanted to make sure that if I’m paying for leather, I’m getting leather. It is unlikely I will order anything, but their actions of blocking me instead of explaining their products, is an indication that others should be aware of their business practices as well.
The throw I purchased was just like I…
The throw I purchased was just like I had pictured in my minds eye-perfect size & fabric,to lay on the daybed in the summertime
Fab bag
Fab bag , great company to work with.
I’ll definitely be ordering more bags !
Beautiful
Five stars, start to finish: user-friendly website, lovely products, irresistible offer, fabulous colors from which to choose, prompt response to my question from customer service, good updates on shipping during COVID, arrived well-packaged for safe shipping, and the little green zip wallets are FABULOUS. Pretty, shiny, well-made, perfect size, practical. Five stars, start to finish
The purchase was quick and easy
The purchase was quick and easy, it arrived quickly, and I love the wallet. It's perfect.
Pleased to Get My New Bag!
Although it took a long time to get here, I am super-pleased with my new purse! Great quality! Love it!
Long overdue package
Unfortunately, I still have not received my merchandise. After I last inquired about why it was delayed so long, there was an email saying it had shipped. Since then, according to the USPS tracking, it’s in the post office in Monroe Township, New Jersey, since June 1st. It says that it is awaiting the item. That doesn’t make sense to me because the email says both items were completed. I’m just confused at this point. I’ve shopped with several retailers and never ran into this problem. Could you please find out if my items are really ready and expected to be shipped to me soon? Any news would be greatly appreciated. Thanks.

Reply from mdbm
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