How a company reacts when things go wrong is often more important than when everything is fine. On Christmas Day I was unable to establish a connection to my nearly new Meater Pro probe to be able to... See more
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The First Truly Wireless Smart Meat Thermometer
United States
Replied to 76% of negative reviews
Typically replies within 1 week
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Grill out back and downstairs and losses connection when I go up to kitchen worst product ever never should have bought it
Tried to sign up from app on iPhone and it wouldn’t allow me to enter password. Meater AI “help” said sign up from website. As soon as I put in email it said it sent me something to make sure I’m who I said I am …. Nothing came..
tried to get back on to AI’chat’… not there. This whole system set up is wonky and someone should lose their job.
My dog smells buts to make sure they say who everyone is… that’s where I’m putting this useless thermometer
I was given a meater pro as a gift. If I walk more than about 30ft from the grille I lose connection. Also the estimated time for it to reach temperature is horrible. I am using a camp chef pellet smoker that was at 218 steady showing on the device and it took over an hour longer than estimated. I will stick with the affordable probes that plug into the smoker if I have to be near it anyways to connect.
Very disappointed. I've tried multiple beef cooks as well as Turkey and no matter what type of meat it is undercooked. I can set the cook to well done and would be lucky if it would pass for medium rare
Purchased a four probe block in 2022. Problems with connectivity block has to be within arms distance of the probes to work. The last few times I’ve used it the batteries have been dead. When fresh batteries installed and probes charged overnight started losing signal numerous times per cook. Finally quit working all together. Will not power on at all. Spoke with customer service to see if I could send back for repair. Nope they don’t repair. Could only offer me to buy a new controller for $130. Be careful buying from a company that cannot repair their own equipment. I told them I would not spend another$130 to fix a product that they don’t stand behind. When I told them I would fine another company with a better product they said ok thanks for calling. Would not buy from them ever again. I now have 4 probes and a block that are useless.
You have to be 5 feet from your grill for this device to even semi work… I’ve bought two of these devices thinking the first one was a Lemmon. They are both garbage… wouldn’t even give them away.
Both of them currently reside in a landfill somewhere.
It loses contact with the base unit more often than not. Find myself going back to corded thermometers
Shame, had high hopes
Won't connect. Won't stay connected. Connection drops. Pairing fails.
I've been trying to use these things since the cursed things came out. When they work, they're great. They hardly ever work. Don't buy this shit.
I'm sure this isn't helpful but I just tried to use one of these worthless things to cook a steak and it yet again failed. I've three of the damned things and not a single one of them will hold a connection. Garbage, garbage, garbage. Tired of it.

Reply from MEATER
The probe hardware is fantastic, simplifies the cook and cleaning and management of tools so well. I would love to see some improvements in the app: firstly a chart view with multiple probes displayed at the same time instead of only one at a time. And then a way to turn off the videos to streamline and reduce the number of clicks to get a cook going would improve things a bit
Love my meter block. Use it all the time. Best purchase for smoking meats.
Constant disconnects. Don’t buy if you have an electric stove.

Reply from MEATER
Totally unreliable .either does not connect or disconnects terrible customer service .the problem is with the software .but the costumer service pretends their not aware of it .and just keeps making suggestions that get you no where .

Reply from MEATER
This piece of equipment never works. It consistently struggles to connect to the probes and they are in position on the base. If you want to spend your time fighting equipment instead of smoking meat, then go for the Meater. I have a new set that was used once and cannot get it to work.

Reply from MEATER
meater 2 plus is garbage. after two smokes and one deep fry the sensor can’t read the block. huge waste of time and money. i have been a meater fan since the beginning. yes i’ve cleaned the block and sensor and ran through all common trouble shooting.

Reply from MEATER
I bought it in 2023, it broke just a few months later, they changed it under warranty, in March 2025, it broke again, they changed the box under warranty and now the probe no longer works, its maximum temperature is 527F which is no longer the norm in 2025, many other meater is 1000F, it is very easy to exceed 527F and do not want to apply the warranty so I bought their competitor which is at 1000F. This probe has a weakness, I do not recommend. They see remotely because of your account if the probe exceeds 527F and all users have exceeded this heat point at least once during cooking and they immediately cancel to make this probe disappear from the market which costs them a lot of money so the big loser is the consumer.

Reply from MEATER
Absolutely terrible meat thermometer. If I could’ve given ZERO stars I would have. This probe disconnects every 5 to 10 seconds and then takes five minutes for it to reconnect to my phone. I’m literally sitting 6 feet away from my grill. Looks like I’m gonna be sleeping outside with an instant read thermometer to cook a brisket. Piece of junk. INKBIRD here I come. Inkbird can’t be any worse.

Reply from MEATER
I have owned a Meater Block for 4 years and have owned a Meater Plus before that. I have also purchased 4 Meater Pluses and one Meater Block as gifts. I loved the product and the app however since the beginning I have had issues with support. Any flare up on the grill immediately registers the temp above 500 degrees and the support team has continually used that as the reason for any connection issues or problems I have had. My current Block no longer will consistently pair with any of the probes. I have been on the phone with them for hours on multiple occasions trying to get an answer. It always comes down to either the probes or the block base. I get it its not under warranty and I've used it a lot. I asked for the cost to upgrade the unit and probes to a Meater Pro XL with the new higher temp probes. I was quoted a 25% discount which I decided I could live with. When I called back to move forward I was told that deal was not offered and that the best they could do was 15%. I explained that a new customer signing up for email and text alerts gets 10% off and 15% for an existing customer with a malfunctioning unit was not acceptable. In the end I found out that all my brand loyalty was worth 5% to them. I ordered a Typhur Sync Gold Quad and we'll see how that works.

Reply from MEATER
I owned a previous Meater and loved it. I changed the battery only yearly and it always worked! I now got a new Meater Pro Duo. Terrible. I have had it two months and tried to use it 6 times after fully charging it 2 times. It has only worked once. The base battery is always dead. It needs recharging each time before I can use it. Why the change from the old base which had a single AA battery that lasted a year and always worked. I wasted my money on this as it never works. I have called tech support 2 times and gone through setting it up again 3 times as well as firmware updates. No change. Terrible and would never buy again. May as well save money and buy a cheap generic version. So sad as was a great product before it was "improved". The one time of 6 that it actually worked it was great and did a good job.

Reply from MEATER
They say it’s submergable but won’t work in crock pot. ?? Then I got some smart a$$ in the chat telling me I should have checked for approved devices. Well it said deep fryer and sous vide so why won’t it work in a crock pot.? He tells me the material used in cooking method. Glass lid vs metal smoker lid. ??Save your $400 and buy another unit

Reply from MEATER
Got MEATR as a cool housewarming gift in November 2023 and used it about six times altogether. They surely time the one-year warranty right since mine bit the dust just after it ran out. Pulled it from a perfectly cooked steak and half the device came out while the other half stayed stuck in my dinner. It's too pricey to replace.

Reply from MEATER
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