How a company reacts when things go wrong is often more important than when everything is fine. On Christmas Day I was unable to establish a connection to my nearly new Meater Pro probe to be able to... See more
Company replied
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Review summary
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Based on these reviews
The probe hardware is fantastic, simplifies the cook and cleaning and management of tools so well. I would love to see some improvements in the app: firstly a chart view with multiple probes displayed... See more
I just recently purchased the Meater Pro Duo. I can cook just about anything....except for pork, doesn't matter what cut, it always seems to be a disaster. So of course for this Mother's Day my MIL re... See more
Love using it. I have the meater block with 4 probes. Last year the app had a screen that shows all 4 probes with Internal, Target and Ambient temperature and estimated cooking time. Then after an... See more
Company replied
Company details
Written by the company
The First Truly Wireless Smart Meat Thermometer
Contact info
United States
- meater.com
4.0
Great
6K reviews
Replied to 76% of negative reviews
Typically replies within 1 week
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Wife bought me as a gift
Wife bought me as a gift. Would not keep charge. Would constantly disconnect. Had hard time getting it to charge. Will never buy again.
April 13, 2025
Unprompted review
Reply from MEATER
If the probe is not maintaining its charge, which can also be responsible for the repeated disconnects (low charge = weak signal), then there are only a couple of reasons that this might be happening. The most common one, and easiest to correct, is simply residue on the probe interfering with its connection to the charger. This is quick to fix by just giving it a good cleaning, using steel wool and baking soda, which should still be done even if nothing is really visible on the probe. While there are also a few other things that can be checked as well, diagnosing cany concerns with your MEATER is always going to be easier with one of our agents on the line. If cleaning the probe did not make a difference, please reach out to us through the contact information that is available at support.meater.com/contact-us, and one of our agents will be happy to help, any day of the year.
Very accurate temperature but very…
Very accurate temperature but very unreliable connection. Constantly loses connection even when placed next to grill. Disappointed in reliability.
April 6, 2025
Unprompted review
Reply from MEATER
Thank you for your review. If you are having range issues with the charger next to the appliance, contact us at https://support.meater.com/contact-us/ and one of our agents will be happy to help you.
Not for what was designed/marketed
The generation 1 meaters can handle up to 275C. I had it twice over this temperature for minutes and was destroyed.
Clearly this was not designed for cooking and especially grilling. Even with gas grill nothing is grilled below 220-250c. At this temperatures the probe reports >275 due to contruction and practically is unusable.
The worst 120 I spent. I have a better meater from temu with just 10 euros
April 5, 2025
Unprompted review
Reply from MEATER
Thank you for your review. The generation 1 MEATERS have a max ambient temp of 275°C/527°F. Our new Pro collection MEATERS have a max ambient temp of 550°C/1000°F. These limits are based off of reasonable temperature expectations when cooking meat. The ambient sensor is only intended for use in indirect heat. Here is a video that goes over the ambient temp.https://www.youtube.com/watch?v=GRo0d4kcO8A&list=PLVr0FnN9Zx8UbCkSZRcebkUawRq3zOFc6&index=15 if you need help contact us at https://support.meater.com/contact-us/ and one of our agents will be happy to assist you.
False advertisement
On their website they claim "Free Shipping On All Orders", and then at check-out they want to charge me €25.00 for shipping. This should be illegal. To make things worse, there is no any convenient way to contact their support - it's like they don't want to be contacted or bothered. I guess you can't rely on them if you have any issues with your device later on.
April 2, 2025
Unprompted review
Reply from MEATER
Thank you for your review. You can contact us at https://support.meater.com/contact-us/ to speak or chat with one of our friendly and knowledgeable customer service agents who will assist you.
BUYER BEWARE
Meater does NOT stand behind their product. I have had multiple issues with mine with respect to range, false alerts, and disconnection. I have received alerts that I exceeded the maximum temperature of 500 degrees when my BBQ never registered over 450. When I spoke to customer support they said that flare ups can put you over even though the ambient temperature doesn't exceed the 500 degrees and therefore they are out of warranty. Excuse me, are these not designed for a bbq experience? So in essence, DO NOT BUY these if you get flames on your bbq. I asked them if I could exchange the unit for an additional cost for the Pro XL and was told flat out NO. Horrible customer service, they do not stand by their product. You will at some point be disappointed with the Meater block. Its only a matter of time.
April 1, 2025
Unprompted review
Reply from MEATER
Thank you for your review. The ambient sensor is only intended for use in indirect heat and can reach 527°F. The Pro collection can reach 1000°F. When diagnosing an issue, determines a replacement is needed, we will send it at no cost as long as it falls under the warranty period and guidelines. Here is a link that goes over the warranty, https://www.meater.com/warranty-returns. If you have any questions or need help, please contact us at https://support.meater.com/contact-us/ and one of our agents will be happy to assist.
Inconsistent connection between the…
Inconsistent connection between the meater probe and charger on a regular basis despite following the troubleshooting instructions making this a completely unreliable product
March 29, 2025
Unprompted review
Reply from MEATER
Thank you for your review. If it is inconsistent in connecting, it could need to be cleaned. We recommend using steel wool (Brillo) and making sure to get the sensor. If it connects but then disconnects during use this can be a range issue. Here is the link to the Wizard who will direct you to the needed information. At the end, the Wizard will also give you the contact information to speak or chat with one of our friendly and knowledgeable customer service agents who will assist you.
https://support.meater.com/helper
Traeger Fire - MEATER saves the day.
Today my MEATER saved our house from a Traeger grill fire. Our Traeger randomly caught fire and the MEATER app alerted us that something was wrong with our smoke. 10/10 recommend a MEATER to make sure your grill doesn’t burn your house down. Unfortunately, our MEATER was scorched during the fire (I’m hoping MEATER will replace it - will update). We’ve had our MEATER for 4 years and it’s worked great!
Original review was 5 stars… changing my review based on their customer service. They were unable to assist me with a replacement since the MEATER was on fire it went above the warranty temperature.
March 27, 2025
Unprompted review
Reply from MEATER
Thank you for your review, and we’re glad you were able to identify the fire in advance thanks to the probe. As part of our Warranty Policy, we inform that accidental damage caused by a cooking apparatus voids the warranty, you can check this information at meater.com/warranty-returns and learn about the warranty period by country too. However, this won’t stop us from assisting you, as we will still diagnose issues and provide you with further options that help fit your needs. Feel free to reach out to us at support.meater.com whenever you need it.
Loses connection as soon as I put one…
Loses connection as soon as I put one of the devices in the oven or grill. The substation seems like it needs be to right next to the probe to read it. This has been an ongoing issue since I received the item back in Christmas.
March 27, 2025
Unprompted review
Reply from MEATER
Thank you for your review. The type of appliance and environmental factors can affect the range. To maximize your range, the charger must be as close as safely possible to the appliance. Check out this support link that goes over the range, and this video goes over range expectations. If you still need help, please contact us, and we will be here to assist you.
https://support.meater.com/contact-us/
https://support.meater.com/faqs/meater-bluetooth-range
https://www.youtube.com/watch?v=INWvpspwrwc&list=PLVr0FnN9Zx8UbCkSZRcebkUawRq3zOFc6&index=17
As an avid cooker both inside and out…
As an avid cooker both inside and out with all types of cooking means, I feel this is the worst product with a lot to go in its technology. Come to find out even spending $200 for the Meater block, you have to be within 40 feet of the appliance and the block with the probes to try and have it connect to the Wi-Fi. This means that you can only cook in one area whether inside or out without duplicating and losing your connection. This is a poor technological miss on development and marketing. This means you can only cook either inside or outside, but not both. They rely on a 3/16” area on the probe to keep precisely clean for accurate connection so bring out your Brillo pads and sandpaper and get ready to have the shiniest surface still without connection. The app is great if it worked, but it doesn’t and I am asking the company for a refund if not a replacement to remove this review. For now I will stick to old school thermometers and hope that this company comes around and stays true to their word of reading each review that comes in and handling it appropriately. I look forward to talking with them again as my claim number has been in for three weeks and still no action so I will keep you posted.
March 28, 2025
Unprompted review
Reply from MEATER
Response:
Thank you for your review. The probes to the Block has a range of 33FT in open air. Environmental factors can play a role, as well as other Bluetooth devices interfering with the connection. To maximize your range, the Block must be as close as safely possible to the probe. It is important to keep your probes clean. If a film of grease coats the sensor, it will prevent it from charging and connecting. Check out this support link that goes over the range, and this video goes over range expectations and cleaning your probe. If you still need help, please contact us, and we will be here to assist you.
https://support.meater.com/contact-us/
https://support.meater.com/faqs/meater-bluetooth-range
https://www.youtube.com/watch?v=INWvpspwrwc&list=PLVr0FnN9Zx8UbCkSZRcebkUawRq3zOFc6&index=17
https://www.youtube.com/watch?v=yVPMVrP-TWE&list=PLVr0FnN9Zx8UbCkSZRcebkUawRq3zOFc6&index=13
Very disappointed
Very disappointed to find out that the Meater Pro I purchased at a Big Box Store did not come with a storage box. My Friend purchased his from the Meater website and he received one. If I had known I would have not have purchased it from the Retailer. I paid the same price, just did not purchase it directly from Meater.
i
March 16, 2025
Unprompted review
Reply from MEATER
Thanks for your feedback regarding the MEATER Pro. Products purchased new from an authorized dealer should come with the packaging included. Although we cannot really control what is done once it arrives at the retailer, you may wish to reach out to them directly and see if they can provide the missing box.
I have had nothing but problems one…
I have had nothing but problems one minute is fine next its battery is dead then it’s not reading. The temp is different from other readers idk it never just works there is always something.
March 16, 2025
Unprompted review
Reply from MEATER
Thank you for your review. This link goes over checking your battery levels. Most thermometers have the sensors at the tip where ours is about 2cm from the pointed end in addition to probe placement can cause the thermometers to have different readings. Here is a link that can be helpful. https://support.meater.com/faqs/internal-temperature To have us check out your MEATER with you, contact us at https://support.meater.com/contact-us/ and one of our agents will be happy to assist you.
I own the Meater Pro Duo
I own the Meater Pro Duo. I also own two of the Meater Plus. I never really add any issues with the older Plus besides the Bluetooth range wasn't very far. I got the Pro since it connects to Wi-Fi. When the Pro works, it's been great however I've had continuous battery issues. When I got to use it, the batteries are dead. Even after I fully charged them after my prior cook. What's even more frustrating is the support. I've tried to chat multiple times and the reps disconnect the chat before trying to help. They claim there's a warranty however I can't even get someone to help. I've also read through all the manuals and FAQ's. Not sure what else to do.
March 12, 2025
Unprompted review
Reply from MEATER
Hello, and thank for your review of the MEATER Pro Duo. We have noticed rare cases where some Pro Duos were quickly losing their charge while stored. This was addressed in our latest firmware update, and should be corrected if your device is using v3.0.9.8 or later. You can find the current version in the app by going to the settings (3 dots at top of screen), tapping My Devices, then selecting your MEATER under My Paired Extender Devices. However, if your firmware is up to date, you can check for more common causes, such as residue on the flat end of the probe, physical damage to any part of the unit, and corrosion in the battery compartment of the charger. If you'd like some help doing any of this, but are encountering technical issues with our chat line, you can also call MEATER Customer Service directly for assistance, and one of our agents can go through the above steps, as well as some others, for improving your Pro Duo’s battery life.
Excellent product!!
Decided to read some of the reviews & don't understand the complaints by those who seem to be dissatisfied or have difficulty with the app. I've had my MEATER for about 5 years & it's always worked wonderfully. Works great on the BBQ located outside. Foods are always fantastic & the app is so user friendly. Would never cook without the MEATER. Always reliable and I clean it after every use once it cools down.
March 14, 2025
Unprompted review
It doesn’t work inside the oven
March 14, 2025
Unprompted review
Reply from MEATER
Thank you for your feedback. Even though MEATER devices are designed to work with a variety of appliances, not all of them will work with our products. Microwaves or microwave-convection ovens are designed to keep harmful waves inside during cooking, therefore the Bluetooth signal cannot get through them. If your oven isn’t heavily insulated, please contact our Customer Support team to investigate the issue further at support.meater.com.
Great, but not super great.
I ordered on 1/22/25 and received it relatively quickly. I have used them on briskets, steaks, chickens, and various pork products. Pretty pleased with the results and feel that it works better than the original in terms of connectivity and monitoring. There is still a variance in ambient temp, even when the probs are in the same piece of meat . Not much difference in the block, would have been nice to have a larger screen. For the price, you would expect the numeric probe clips to be included, but they are not.
January 22, 2025
Unprompted review
Reply from MEATER
Thank you for your review. The ambient sensor is designed to read the temperature directly around the sensor. You can have different temps in the same cut of the meat depending on factors like thickness, If it is a fatty area or has bone. Hot spots in the appliance. Here is a video that explains the ambient temperature https://www.youtube.com/watch?v=GRo0d4kcO8A&list=PLVr0FnN9Zx8UbCkSZRcebkUawRq3zOFc6&index=15 The Pro collection doesn't have the numbered clips that are compatible for them. Here is a link that goes over identifying your probes https://meaterverse.zendesk.com/hc/en-us/articles/24231942880667-Identifying-Your-Probes For help contact us at https://support.meater.com/contact-us/ and one of our agents will be happy to assist you.
Sorry but it simply does not work.
Sorry but it simply does not work.
The estimated time can jump from 30 minutes to finish to 10 minutes in a matter of seconds. The ambient temperature is usually 20% lower than the oven temperature. Don’t waste your money buying this buy a proper thermometer
March 2, 2025
Unprompted review
Reply from MEATER
Hello, and thanks for your review. The ambient reading is not really there to provide the internal temperature of the cooking appliance, but rather the temperature at the surface of whatever is being cooked. This is done for estimating cook times and is affected by several factors, such as the cooling effect of moisture evaporation from meats (similar to how perspiration works) and the surface temperature of the food. But it can also be thrown off if the probe is inserted too far, as the sensor might make contact with the meat, which will be cooler than the surrounding air. For the best results, try to have the probe end about 2” (5 cm) out from the food, as this will not only ensure that the minimum depth ring (grooved circle about halfway up the probe) is below the surface, but should also improve the cook estimates as well.
Great Concept, Horrible Product
Great Concept, but horrible product. There are many more reason to not buy this product than there are to buy it. Purchase the MEATER Block in July of 2024 and it lasted a few months and of course the warranty is exclusive and doesn’t cover your common issues. For instance, one of the four probes is exposed to exclusive heat and now the entire product to include the block and remaining probes are no longer covered under the warranty. Also another major issue is connectivity. Don’t plan on using these for any thick walled grills or smokers to include a green egg or similar. Likewise they will not transmit from an oven. Stay anyway the product is no good and the company doesn’t stand behind it.
March 2, 2025
Unprompted review
Reply from MEATER
Thank you for your review of the MEATER. Range in an open air setting from the probes to the charger is 33 FT/10 M. Envormental obstructions and heavy metals will impact the range. We recommend placing the charger as close as safely possible to the appliance. Here is a link to the warranty and a video that goes over the range expectations. If you still need help, please contact us and one of our agents will be happy to assist you.
https://support.meater.com/contact-us/
https://www.meater.com/warranty-returns
https://www.youtube.com/watch?v=INWvpspwrwc&list=PLVr0FnN9Zx8UbCkSZRcebkUawRq3zOFc6&index=17
This is my 3rd probe my 2nd charging…
This is my 3rd probe my 2nd charging station and lots of meat. Nothing has worked all crap. Don’t want more probes or stations just my money back I will do this every day till I get refunded
February 28, 2025
Unprompted review
Reply from MEATER
Thank you for your review. We are sorry to hear you are having issues with your MEATER. Here is a link that goes over the return policy. https://www.meater.com/warranty-returns If you would like support for your MEATER please contact us at https://support.meater.com/contact-us/ and one of our agents will be happy to assist.
Fantastic Customer Service
I had a Meater Pro that stopped charging after 6 months. I went on Chat, spoke to Maria and after sending a few photos of the Pro she has sent me a replacement unit free of charge. Great service!
February 26, 2025
Unprompted review
Bought one for my husband for Christmas…
Bought one for my husband for Christmas a few years ago, we haven’t used it much, it works well, but we need to have our phone located within about 2 feet of the oven in order for it to work, it doesn’t connect outside when cooking on the bbq. Isn’t that the point? Very disappointing. Too late to send it back for a refund. I would not recommend.
February 25, 2025
Unprompted review
Reply from MEATER
The phone’s proximity to the oven/probes should really not have an effect on the connection, since it is actually the charger that links to the phone. The charger, whether it uses Bluetooth (single probe models), or WiFi (multi-probe models), has a much longer range than the probes do. However, in some situations, the probes may bypass the charger and link to the phone directly (Plus, SE, Block), which could be why the app only works when close to the oven. But whether this is the case or not, MEATER Customer Service is available to help. Please visit us at support.meater.com/contact-us to speak with one of our agents, any day of the year.
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