Medellin Airport Transfer Reviews 

478
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, punctuality, and seamless transfers. Many highlight the professionalism and friendliness of the staff, noting their excellent driving skills and helpful communication. People frequently appreciate drivers arriving on time or early, ensuring a smooth and stress-free journey. However, some customers also noted occasional communication issues, such as not receiving driver contact details proactively or miscommunications regarding meeting points. A few people mentioned instances where drivers were delayed or did not show up as expected, causing anxiety, particularly when expecting to be met inside.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its reliability and efficiency. Many... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as respectful,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the punctuality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Medellin Airport Transfer for years and just enjoyed another seamless transfer from the airport into the city. As always the communication with the driver was simple via WhatsApp.... See more

Rated 5 out of 5 stars

Transportation was great, drivers were very respectful and their driving was excellent. I would be using them again when I go back to Medellin. Thank you for a great service.

Rated 5 out of 5 stars

It was very easy to book online. I was a bit anxious as they didn't reach out to me to provide the driver's number as most of the services usually do, but they respond quickly on WhatsApp. Also, the d... See more

Rated 5 out of 5 stars

I ended up being in immigration for 2.5 hours and my driver was patient and in contact the whole time I was waiting. The moment I was done he was ready for pickup. This made a stressful part of the tr... See more


Company details

  1. Taxi Service

Written by the company

Safe, reliable and on time transport services to and from Medellin's JMC airport. Book your safe and professional journey online hassle-free with Medellin Airport Transfer.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

478 reviews

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Asks customers to review

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Replied to 25% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(478)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible customer service

My wife had had hip surgery and I booked the $40 ride based on the website showing a van. Instead, we got a compact car, which I could have gotten cheaper using Uber. Also, the driver had departed and we had to hunt him down. When I contacted the company and asked to talk to the owner, I was refused. I was told the driver had waited for 90 minutes, which wasn't the case. We got through immigration and picked up our luggage. It wasn't 90 minutes and it wasn't until I got through immigration that I could activate my Verizon phone to work in Colombia. The person I emailed at the company was a Juliana Sierra who thought she was so clever in blaming me. For example, I should have requested a van. But the company website clearly shows a van. Sierra never put me in contact with the owners, but concluded with, "Enjoy your stay in Medellin and have a great day!" I run a business in the U.S. and would never treat a dissatisfied customer this way.

March 17, 2024
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

This is a very unfair review. Our driver was there for you when you arrived (even if he had to wait quite a long time for you) and you never let us know in advance that you needed a larger vehicle or that your wife had hip surgery. The fact that we have an image of a van on our website (next to images of normal cars) doesn't mean you should expect to receive a van. Especialy not after selecting the '1 car option' in the booking form. There is also a field in the booking form where you can leave extra information and you left that empty. Juliana handled this properly, there was no need to speak to the owners as they would have made the same conclusion. Hinting that we should refund your payment and and claiming you're "a US business owner" doesn't change that. We hope you consider adjusting the review. Have a great day.

Rated 5 out of 5 stars

5 star service

Communication was excellent. Pickup was easy and driver was fantastic. 5 star service that's worth the money. Beats haggling with the taxis at the airport.

March 13, 2024
Rated 5 out of 5 stars

Transportation was great and secure

Transportation was great and secure. I was contacted by the company and driver the day before. Prices were fair a great way to get to and from airport especially if it’s your first time visiting.

March 20, 2024
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Reply from Medellin Airport Transfer

Thanks for taking to the time to write this review Eva, we appreciate it!

Rated 5 out of 5 stars

Amazing and Reliable Transport

Amazing experience with Medellin Transport. Great communication and they were on time and courteous. Extremely reliable. I would highly recommend.

February 29, 2024
Unprompted review
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

Thank you for the kind words Kendell, really appreciated!

Rated 5 out of 5 stars

A necessary, safe, reliable service

I love this service, they are very responsive and friendly. The Medellin airport can be a chaotic place with people shouting "taxi taxi" right when you arrive and you don't know if you can trust them. So after reading about Uber is not available at this airport, I booked Medellin Airport Transfer. They give you a Whatsapp phone number where you can ask them questions in English and they also send you a picture of the car with the license plate so you get into the correct car safely. I used this service to get from the airport to my hotel and from my hotel to the airport. Everything was great and I recommend them. They also give tours around Medellin.

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

I'd recommend it to anyone looking for a reliable, comfortable, and stress-free way to travel around the city!

As a recent customer of Medellin Airport Transfer, I cannot speak highly enough of their exceptional service. My transfer from the airport to my hotel was seamless and stress-free, even though I had a last-minute change of plans.

I was extremely impressed with the promptness of the driver who arrived at the airport to meet me. He was courteous and professional, and his driving was safe and efficient. The vehicle itself was in pristine condition, and I felt comfortable and relaxed during the entire ride.

The customer service provided by Medellin Airport Transfer was exceptional, as they promptly responded to my booking inquiry and answered all my questions thoroughly. The staff was also accommodating when I had to reschedule my pick-up time.

The only area where I think Medellin Airport Transfer could improve is in offering a wider range of vehicle options for those who require larger vehicles to accommodate more passengers or luggage.

Overall, I would highly recommend Medellin Airport Transfer to anyone looking for a reliable, comfortable, and stress-free way to travel around the city. I rate their services 5 out of 5 stars and will definitely use their services again in the future.

June 1, 2023
Unprompted review
Rated 4 out of 5 stars

Smooth drive

My driver was not waiting with a sign for me. It took about 10 minutes to find him, but he was waiting outside for me and waved at me when he saw me.

But other than that, the driver was nice (but did not speak english) and the drive to Medellin was smooth.

The only recommendation i would have is that the drivers wear T-Shirts, which indicates that they are working for this company.

November 20, 2021
Unprompted review
Rated 5 out of 5 stars

Easy way to get to the airport

I live in Medellin since one year and have used the service a lot of times. The service is absolutely reliable and pretty cheap. The drivers were always super kind and helpful with the luggage.

I would definetly recommend the service, rather than taking a normal taxi, because they can be pretty expensive. Especially when you are a foreigner they try to charge you a lot of money. With the Airport transfer that does not happen.

May 13, 2021
Unprompted review
Rated 5 out of 5 stars

The Medellin Airport Transfer

The Medellin Airport Transfer, was excellent and very helpful. I would recommend this service to everyone, they helped us get to the airport even when we were running late.

February 19, 2021
Rated 5 out of 5 stars

Excellent Service

Excellent Service. Since I don't speak Spanish I appreciated that they had an English site. They confirmed the ride and showed up early. Car was very clean and had plastic barriers to prevent the spread of Covid. Definitely recommend them and would use again.

January 15, 2021
Rated 5 out of 5 stars

Good airport service.

On time, comfortable transportation, with their level of cleaning appearing to be appropriate in the midst of this covid pandemic.

November 14, 2020
Rated 5 out of 5 stars

Andres was great

Andres was great. He waiting at the airport when we got through customs. We had a problem with our concierge being very late to open our Airbnb and Andres help out with phone calls. He even took us to a hotel where we almost booked a room when our concierge finally called and was able to let us into the property. This probably took 1hr + for Andres and I made sure to tip him for his troubles. Thank you for great service.

November 10, 2020
Rated 5 out of 5 stars

I had a great experience and so glad I…

I had a great experience and so glad I booked with Medellin Airport Transfer. I had a long flight in and was coming in late. So to have someone ready and there to pick you up made everything so much easier :)

November 9, 2020

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