Medellin Airport Transfer Reviews 

478
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, punctuality, and seamless transfers. Many highlight the professionalism and friendliness of the staff, noting their excellent driving skills and helpful communication. People frequently appreciate drivers arriving on time or early, ensuring a smooth and stress-free journey. However, some customers also noted occasional communication issues, such as not receiving driver contact details proactively or miscommunications regarding meeting points. A few people mentioned instances where drivers were delayed or did not show up as expected, causing anxiety, particularly when expecting to be met inside.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its reliability and efficiency. Many... See more

Staff

Customers consistently note positive experiences with staff, highlighting drivers as respectful,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the punctuality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Medellin Airport Transfer for years and just enjoyed another seamless transfer from the airport into the city. As always the communication with the driver was simple via WhatsApp.... See more

Rated 5 out of 5 stars

Transportation was great, drivers were very respectful and their driving was excellent. I would be using them again when I go back to Medellin. Thank you for a great service.

Rated 5 out of 5 stars

It was very easy to book online. I was a bit anxious as they didn't reach out to me to provide the driver's number as most of the services usually do, but they respond quickly on WhatsApp. Also, the d... See more

Rated 5 out of 5 stars

I ended up being in immigration for 2.5 hours and my driver was patient and in contact the whole time I was waiting. The moment I was done he was ready for pickup. This made a stressful part of the tr... See more


Company details

  1. Taxi Service

Written by the company

Safe, reliable and on time transport services to and from Medellin's JMC airport. Book your safe and professional journey online hassle-free with Medellin Airport Transfer.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

478 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(478)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect drive

Jonathan was my driver was literally the first person I saw coming out the door was super friendly and welcoming and a great help with my luggage , perfect ride and very quick with the new tunnel!

November 5, 2020
Rated 5 out of 5 stars

Great service

Great service. We had received the wrong address from our host, and the driver helped us locate the correct address rather than leaving us at the wrong location.

October 13, 2020
Rated 5 out of 5 stars

5 stars clean and new vehicle very good price$

It was excellent service all through the process from booking online to the driver showing up in time. The vehicle was equipped with plastic screens inside to protect both passenger and driver, we felt very safe. The driver was excellent, didn’t drive too fast and we arrived at the airport safe and sound. I will definitely be using their services in the future.

September 18, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service!!

March 23, 2020
Unprompted review
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

Thank you so much for using our service and for your review. See you next time that you visit Medellín!

Rated 5 out of 5 stars

Great service.

Punctual and friendly rides both to and from airport. I’d use again for sure.

March 19, 2020
Unprompted review
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

Great feedback! Thank you for using our service!

Rated 5 out of 5 stars

Good driver and spacious vehicle

We were 8 people and the driver was very helpful.
We had to exchange some money at the airport and the driver helped us get a good rate by going to other exchange places and finding out their rates. Then he helped us with our bags at pickup and drop off.
The vehicle was very comfortable and spacious.
Trevor

March 11, 2020
Unprompted review
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

Trevor thank you for your kind words! We're glad to know that the driver was able to help you and that you enjoyed our service.

Rated 5 out of 5 stars

Amazing!

Amazing!! Will use every single time I go to Medellin! Amazing customer support and even better drivers.

March 11, 2020
Unprompted review
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

Thank you Juan for your kind words and great feedback! it's very important for us to know that our service is exactly as we promise!

Rated 5 out of 5 stars

Welcome relief after a delayed flight

I was extremely impressed with my ride and driver. My flight was delayed around 40 minutes and there was a 30 minute line to pass through through Colombian immigration, however the driver was waiting with my name on a card and I saw him straight away. He allowed me to use the ATM at the airport and helped me with my luggage.

Having a ride pre-organised with Medellin Airport Transfer was a relief as I am travelling alone, my flight arrived at night and I have very little Spanish.

Muchas Gracias Medellín airport transfer, I will
be using your service again.

March 7, 2020
Unprompted review
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

Thank you for feedback Katrina! I'm glad to know that your driver was patient and helpful and that you had a great experience with our service.
Next time that you visit Medellín we will be here to take you to your destination.

Rated 5 out of 5 stars

Safe, friendly, reliable service

Both drivers were on time, friendly and drove in a safe manner. For the small extra it cost compared with a taxi makes it a very worthwhile service. Highly recommended

March 6, 2020
Unprompted review
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Reply from Medellin Airport Transfer

Great to know that our service was a pleasant experience. Thank you for your kind words Darren!

Rated 5 out of 5 stars

Excellent Service

This was easy on time and the driver was very friendly. I will use this service for all my airport transfer needs. Excellent and live up to high expectations.

March 5, 2020
Unprompted review
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

Thank you so much for using our service and for taking the time to write a review for us. See you next time that you visit Medellín!

Rated 5 out of 5 stars

Exceptional Service

Friendly driver, clean vehicle, and excellent driving. Wonderful experience! I will continue using them for my airport transfer needs.

March 5, 2020
Unprompted review
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

It is great to know that you enjoyed our service. Thank you for your feedback, Lee!

Rated 5 out of 5 stars

I provided incorrect address and the…

I provided incorrect address and the driver remained with my friend until they contacted me and got the correct address. He went above and beyond. Fantastic service. Fair price!

March 4, 2020
Unprompted review
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Reply from Medellin Airport Transfer

Thank you for your kind words! We want our clients to feel as comfortable and safe as possible and that's why we remind our drivers to provide the best service everytime. I'm glad to know that your driver was patient and helpful.

Rated 5 out of 5 stars

We had a great experience

We had a great experience! Would recommend to anyone who wants to have reliable transportation waiting for them in Medellin.

March 3, 2020
Unprompted review
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

Great feedback! Thank you for using our service!

Rated 5 out of 5 stars

They were waiting for us sign in hand

They were waiting for us sign in hand. We we're late does to an issue in BOG and they accommodate with no problem.

February 29, 2020
Unprompted review
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Reply from Medellin Airport Transfer

Thank you for using Medellín Airport Transfer and for taking the time to write a review for us!

Rated 5 out of 5 stars

On time pick up

On time pick up. Courteous driver. Safe driver

I asked for an English-speaking driver. It would've been helpful had I've been informed prior to arriving that it would not be an English-speaking driver

February 25, 2020
Unprompted review
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

Both to & from the airport with my…

Both to & from the airport with my drivers were wonderful. There was a slight language barrier but we overcame it. They were efficient & safe on the road

February 23, 2020
Unprompted review
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

Thank you for using our service and for your feedback!

Rated 5 out of 5 stars

High quality cooperation and services

We've been cooperating with this company several times already and all the services we booked for our customers went very well.
Highly recommend :) Keep it up!

February 18, 2020
Unprompted review
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

Thank you Vlada for your feedback! Everytime that your customers will visit Medellín...we will be here to take then to their destination!

Rated 4 out of 5 stars

Family of 5: Roundtrip airport by van

Booking felt smooth: response to my email with questions was prompt and in english. Drivers were both ready and waiting for us. Vans were clean, rides went great and the drivers seemed to know exactly where to go, neither driver spoke english but that was completely fine, the first driver was patient when we got to our hotel and had a small hiccup getting through security, second driver was friendly and made sure music was ok, etc. My only complaint was when the first driver picked us up, he seemed to be in such a huge hurry that I literally couldn't follow him (we are a family of 5, 3 kids 6/under: i was pushing the stroller with our toddler and carrying a couple backpacks, and he was walking so quickly ahead while going up and down escalators, which meant I had to fold up our stroller and carry it plus our toddler and bags up and down escalators: at the top of the first escalator I had completely lost everyone until my husband was able to wave me down+one of our young kids was trying to pull a bag but was terrified when she had to try to take it down an escalator so quickly that she dropped it at the very top: causing my husband to have to sprint up the escalator to help because it was only me behind her.. it wasn't a great start but we give people the benefit of the doubt and just assume he didn't really realize..) he did help with a couple rolling bags though so we were thankful for that. Overall a good service, would use again.

February 18, 2020
Unprompted review
Medellin Airport Transfer logo

Reply from Medellin Airport Transfer

Hi Kara, thank you for your review and I’m happy to hear that you would use our service again! I will forward your feedback to our drivers, as we're always aiming to improve our service and we know details like the one you mentioned are very important. Thank you for using our service and we hope to see you again soon in Medellin!

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