I signed up to 6 month subscription for cat food in January. Six months later, I received an email saying they were about to charge my card. The price had increased almost 25% and 2 minutes after the... See more
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reading these reviews, i am concerned - will i even get my order. placed 2 days ago still waiting confirmation of delivery?? cannot get through to anyone on the phone?? i need to go and buy more food... See more
This company is completely insane, within 2 days they increased all prices 500%, I used to buy from there every week, without any notice or emailing to the buyer, increased prices. I emailed them sinc... See more
I placed an order and when it arrived the picker had only sent 1 tray of an eight tray order. The customer service person just decided to refund me the 7 items, but I have to wait up to 5 days for my... See more
Company details
Contact info
15-19 Backer's Row , EC1R 3DG, London, United Kingdom
- service@medicanimal.com
- medicanimal.nl
1.3
Bad
5K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Fast shipping and items just as described.
February 25, 2015
Unprompted review
super service
December 24, 2014
Unprompted review
medic animal service
very good choice of anything which could help our dog
December 16, 2014
Unprompted review
delivery
My main complaint is that the delivery was slow(2Days late) and because of that I had to go BUY much more expensive dog food at the vet.
This slow delivery cost me over 40 euros for a 5 kg bag of RC VET gastro intestinal low fat!!!!!!
Very disappointed in my last order,
December 12, 2014
Unprompted review
Reply from MedicAnimal.nl
Dear Julie Mead,
We are sorry to hear of the delay on your recent order with us.
Our aim is to deliver the order within a few days
The order was placed on the 25th November and was dispatched on the 26th Novmeber. On this occasion unfortunately our courier has let us down.
Please accept our sincere apologise for the poor service you have received from our courier.
Please feel free to contact our customer service , if you do require more information.
Kind regards,
MedicAnimal customer service
did not arrive properly or in time
Having into account the company is in the Netherlands I would expect a much, much faster delivery.
But worst of all, one of the cans was smashed. It was not broken, but the liquid inside might have been altered by the rough transport and further damage of the tin.
December 10, 2014
Unprompted review
Reply from MedicAnimal.nl
Dear Ladeira,
Please accept our sincere apologise for the poor service you have received from our courier on this occasion. Our aim is to ensure that all products dispatched to you arrive in perfect condition. Please contact customer service in regards to the smashed can,our customer service is ready to help you with this issue.
Our aim is to deliver the order within a few days
The order was placed on the 15th of November and has been dispatched within two days after placement. Unfortunately the order has not been delivered on time by our courier. Please accept our sincere apologise for the poor service you have received from our courier.
Kind regards,
Customer service MedicAnimal
Had to wait far too long for delivery
Seeing this is a medical website i think it should be much clearer on the website that the order comes from England. You write in big letters that the order is sent the day after it is placed, but only in tiny letters that it can take up to two weeks for delivery. Not good when you are waiting urgently for medication for your pet. Would not use this service again for this simple fact. The goods theselves were fine when they finally arrived.
December 9, 2014
Unprompted review
Reply from MedicAnimal.nl
Dear Rigelsford,
Firstly apologies for any inconvenience caused.
Usually we ship our orders from our warehouse in the Netherlands. In a few occasions when there is no stock in Holland, we ship from our UK warehouse.
Due to the fact that we sell a lot of medicated products and also prescription diets for pets, we are aware our customers simply cannot be left waiting. With this in mind, we aim to deliver within a few days.
The order has been dispatched a day after placement. Unfortunately the order has not been delivered on time by our courier. Please accept our sincere apologise for the poor service you have received from our courier.
Please do not hesitate to contact customer service if you do wish to receive more information.
Kind regards,
Customer service MedicAnimal
Reply from MedicAnimal.nl
Dear Mrs Gilligan,
Thank you for bringing this matter to our attention and please forgive the unusual delay to your order on this occasion.
Our aim is to deliver the order within a few working days.
Please contact the customer service department , so we can assist you with this matter.
Kind regards,
Customer service MedicAnimal
No problemo
Prooved to be the cheapest option for the required product in which I was interested.
Besides that I received it within 24 hours. Perfect.
August 11, 2014
Unprompted review
Last order was not delivered and it is week already that I can not get my money back
I used to order special cat food for almost half of year without issues. Unfortunately last order was not delivered. I've tried to call, send mail to medcianimal and also to dpd UK and DPD NL. Unfortunately first answer I got only in two days from DPD NL. I was hardly reaching NL support by phone. Finally it is moving but it so slow and bureaucratic
June 18, 2014
Unprompted review
Reply from MedicAnimal.nl
Dear Mr. Martynov,
We apologize for any inconvenience caused.
As much as we try to deliver our orders in a safely manner, mistakes can still happen during the delivery time. Of course this does not represent the standards of our company.
Our team is currently looking into this matter and one of our customer service advisers will contact you shortly.
We understand the food you have ordered is very important to your pet.
Kind Regards,
Customer Service MedicAnimal
good service
April 27, 2014
Unprompted review
Prima website met optimale service en levering van bestellingen.
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April 1, 2014
Unprompted review
Well packaged,postage was slow!
The Frontline Combo Spot On for Cats arrived 17days after ordering it.
I was a bit disappointed with the delivery time, suppose I will know in future to order in advance.
Other than that it was well packaged.
Thank,
Liz..
March 22, 2014
Unprompted review
Quick and easy
Easy website to order from. Our package arrived within 2 working days and the products were in good order.
January 14, 2014
Unprompted review
No after sales service
My dog had severe diarrea while changing over (gradually in 1 week) to another bag of Royal Canin Maxi Junior, same feed as before.
The only service I could get was a phone number to the producer of the feed in the UK, who was on vacation by the way. Nothing else so I will never buy anything at Medicanimal any more.
January 7, 2014
Unprompted review
Reply from MedicAnimal.nl
Dear Mr. Schipper,
Thank you for your review.
We do apologize for the inconvenience the after sales has caused you. However we are only a reseller of the products we offer.
If the expiry date and the state of packaging are according to the customers expectations, we do refer to either the Vet of Manufacturer for any other product discrepancies.
Kind regards,
Medic Animal Team
Delivery could be better
Delivery should be free ( as promised on the international website) and a bit more smoothly.
I ordered dogfood which I wanted to have delivered to my friend, at another address which I clearly indicated where requested. However, when I received the order and dispatch information, my name was given at the delivery address.
I called and complained and the dogfood eventually arrived at the correct address, but the next time the same thing happened.
February 1, 2013
Unprompted review
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