Medicspot Reviews 12,348

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent support and customer service, highlighting quick responses to emails and helpful assistance throughout the process. The ordering process is consistently described as straightforward, efficient, and quick, with many appreciating the detailed information requested, which instills confidence. People are particularly impressed with the speed and clarity of communication, noting that prescriptions are often approved and dispatched promptly. However, some customers also noted issues with customer service, describing responses as generic, lacking accountability, or non-existent, leading to frustration and missed treatments. A few other people also felt that the process could be time-wasting or that their specific medical needs were not adequately addressed, despite providing clear information.

What people talk about most

Service

Consumers find service to be positive, with many reviewers praising the excellent support and customer... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process simple, swift, and... See more

User experience

People report positive experiences with the user experience, finding the ordering process quick, easy, and... See more

Response time

Users describe positive interactions with response times, highlighting the service as very fast, efficient,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was initially surprised by how quickly payment was requested. I felt at the time I’d only given basic information and that I might be dealing with a company more interested in £££’s than prescribin... See more

Rated 4 out of 5 stars

It was pretty straightforward and I was glad of the amount of information that was requested from me, it made me feel more comfortable and confident

Rated 5 out of 5 stars

I really appreciate how the team handled my situation. There was an issue with my order while I was abroad, but they helped fix everything and even sent me an international prescription so I could ge... See more

Company replied

Rated 5 out of 5 stars

After being let down by my previous prescriber who have changed their criteria and stopped my treatment half way through, I have found Medicspot to be easy and helpful. Just a few short steps to compl... See more


Company details

  1. Weight Loss Service

Written by the company

Your weight loss journey ends here. Put a stop to endless dieting with clinically-proven weight loss treatments that can bring real, lasting results. Check your eligibility now at www.medicspot.co.uk


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Medicspot are scammers

Medicspot are scammers
They direct debit me of my money and they lied to have refunded but my bank said there is nothing of such
Medicspot refund my money
It’s my sweat and blood
Refund my money

July 2, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Thanks for your feedback - as we confirmed to you, once a refund is processed on our card system these funds are then taken by your bank to be processed back to you, and can take a few working days for these funds to return to your account. Unfortunately we are not able to increase the speed your bank or card provider does this at.

Your conversation with your bank consisted of bank to bank transfers, from the screenshot you shared with us, which is not the same as a card refund, and your bank would have advised you accordingly if you'd discussed this with them.

We also provided the receipt confirmation, and the bank reference number for the request provided to us to trace funds taken by them, and I am glad to see the refund issue has been resolved for you in the time frames we shared with you originally.

Rated 5 out of 5 stars

Exceptional customer care and support

This company is providing an exceptional and truly customer-focussed service. They’re using the latest research and scientific studies to offer comprehensive and tailored advice to their clients thereby meeting the needs of their customers where other companies fall short. Five star and wouldn’t hesitate to recommend to others!

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Slimming Injection

I have tried different pharmacies for this injection and have been turned down every time due to medication.

Was even turned down on NHS as I didn't qualify.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Jeff at Medicspot was attentive and…

Jeff at Medicspot was attentive and responsive to my needs.

Had a few issues due to the additional diligence associated with Mounjaro prescription. Have absolutely no issues with this and Jeff made sure I was aware of his employers requirements and how I could best gather the required info to meet documentary requirements. Jeff was answering me well outside of working hours (wasnt necessary but appreciated all the same). I can recommend medicspot as a provider of Mounjaro and have had a very positive experience of GCP-1 Inhibitors thus far, with zero side effects.

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE

Ordered 2 weeks ago but no response. Their website is under maintenance ( strangely enough). Don’t use the company- it’s a scam

June 9, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Thanks for your feedback - we do send email confirmation and updates for all our orders, and do not direct you to the account section of our website as it is being rebuilt at present to provide a better range of functions.

As advised on our website and our order confirmations, please reach out to us at help@medicspot.co.uk and the team can support to update you and resolve

Rated 5 out of 5 stars

5 Stars – Brilliant Service & Smooth Mounjaro Journey So Far!


I ordered my Mounjaro prescription from Medicspot at 2pm, and the whole process was impressively quick and professional. The doctor reviewed and approved my prescription the same day, and I received the injection the very next morning. Everything was seamless — no delays, no stress.

I’ve been on the starter 2.5 mg dose for 5 days now. I understand this is just the beginning, so while I haven’t felt major hunger suppression yet, I know it takes time to build up. The important thing is that the process has been safe, clear, and really well-handled by Medicspot.

What truly stood out to me was their excellent customer service. They were responsive, supportive, and made the whole experience feel easy and reassuring.

I’d 100% recommend Medicspot to anyone looking to begin their Mounjaro journey or needing a trustworthy provider. Fast delivery, great communication, and a smooth experience all round.

Looking forward to seeing the results in the coming weeks

May 20, 2025
Unprompted review

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