Medicspot Reviews 12,348

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the excellent support and customer service, highlighting quick responses to emails and helpful assistance throughout the process. The ordering process is consistently described as straightforward, efficient, and quick, with many appreciating the detailed information requested, which instills confidence. People are particularly impressed with the speed and clarity of communication, noting that prescriptions are often approved and dispatched promptly. However, some customers also noted issues with customer service, describing responses as generic, lacking accountability, or non-existent, leading to frustration and missed treatments. A few other people also felt that the process could be time-wasting or that their specific medical needs were not adequately addressed, despite providing clear information.

What people talk about most

Service

Consumers find service to be positive, with many reviewers praising the excellent support and customer... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process simple, swift, and... See more

User experience

People report positive experiences with the user experience, finding the ordering process quick, easy, and... See more

Response time

Users describe positive interactions with response times, highlighting the service as very fast, efficient,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was initially surprised by how quickly payment was requested. I felt at the time I’d only given basic information and that I might be dealing with a company more interested in £££’s than prescribin... See more

Rated 4 out of 5 stars

It was pretty straightforward and I was glad of the amount of information that was requested from me, it made me feel more comfortable and confident

Rated 5 out of 5 stars

I really appreciate how the team handled my situation. There was an issue with my order while I was abroad, but they helped fix everything and even sent me an international prescription so I could ge... See more

Company replied

Rated 5 out of 5 stars

After being let down by my previous prescriber who have changed their criteria and stopped my treatment half way through, I have found Medicspot to be easy and helpful. Just a few short steps to compl... See more


Company details

  1. Weight Loss Service

Written by the company

Your weight loss journey ends here. Put a stop to endless dieting with clinically-proven weight loss treatments that can bring real, lasting results. Check your eligibility now at www.medicspot.co.uk


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service including aftercare

I'm three weeks into Mounjaro prescribed by Medicspot and I couldn't be happier with their service. From the initial consultation to the aftercare everything has been great. I was apprehensive about not seeing a GP in person, but now I feel they are providing an excellent level of care to their clients, including weekly check-ins and advice, as well as a patient to patient WhatsApp group. I would recommend Medicspot to anyone looking for weight loss medication .

May 1, 2025
Unprompted review
Rated 4 out of 5 stars

Hi I have just done my first order with…

Hi I have just done my first order with MEDICSPOT and the forms were very easy to fill in I could not get the right dose I requested because of shortage in the uk I have used two different companies for my weight loss but not so sure if I will continue with this company after my first order because their prices are too high on the second order I’m use to getting a discount each time but it seems with this company like most online they give you a discount for your first order only
Kevin Connelly

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

We received our order within a day, which was fantastic. However, we didn't pay much attention to its contents and only realised a day or two later that we had mistakenly thrown away the medication, thinking it was just packaging. I reached out to Medicspot, and Jeff generously arranged for a replacement to be sent out the next day, completely free of charge. What a kind and unexpected gesture! It’s reassuring to know that there are still decent people and companies out there.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant and informative.

The procedure was very clear I had no problems

February 20, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Marilyn,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Excellent

Excellent screening service prompt with all requests and questions.

February 25, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Quick

Quick, easy, just what I was after.

February 24, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi George,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Very thorough

Very thorough review, very prompt requests and responses!

February 20, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Liz,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Very satisfying

Very satisfying

February 19, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Easy system/forms to complete

Easy system/forms to complete
Liked the amount of medical background they ask for
Help is on hand if needed

February 18, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Great service

Great service. Fast and reliable. Thank you.

January 24, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Very efficient

Very efficient, professional and timely responses at every stage.

February 15, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Angus,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Brilliant service from Medicspot

Brilliant service from Medicspot.

I completed the assessment yesterday afternoon for Manjouro weight loss assistance. My prescription arrived first thing this morning & I have administered my first dose.

The procedure was fast & efficient. Everything required was well packaged & the information & usage guide was clear & concise. I was a little worried about using the pen before I received it but after carefully following the leaflet instructions & watching the video, the procedure was painless & straight forward.

Many thanks

February 6, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Andrea,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

Professional

The in-depth form covered everything necessary. I was glad to provide a photo and give permission to communicate with my GP. I was assessed within the day and I received the pen the very next day.
The pen was well packaged.
I would have no problem recommending Medicspot.

February 5, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Lucie,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 4 out of 5 stars

Pretty simple with no major problems

Some of the website questionnaire was a bit clunky (small input boxes with poor scroll bars) but overall completion was pretty straightforward.

February 3, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Glyn,

Thank you for your review and for choosing Medicspot to support your weight loss journey! I've passed your feedback about the questionnaire through to our tech team, and they're always working to improve - really appreciated!

Best,

The Medicspot team

Rated 5 out of 5 stars

Great customer service

Great customer service and a rapid response/ process.

January 30, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Lauren,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 5 out of 5 stars

brilliant and easy website and order…

brilliant and easy website and order arrived super quick

January 29, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Kerry,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

Rated 1 out of 5 stars

wasted 30 min of my time trying to scam…

wasted 30 min of my time trying to scam me for Mounjaro treatment for weight loss. They will never tell you the price of the dose you want to buy and they will only offer you 2.g mg even if you need more and you showed them you are on 15 mg already.
Cheap way of scamming people shame on them.

January 26, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi and thank you for your review.

Our programme can't currently offer patients different starting dosages, which is why it's not advertised on our website with different price points and does not allow you to choose a different dosage when applying either.

Our team is working to be able to offer this as a solution for patients shortly, and our website and application will update when this is all in place.

I'm sorry we were not able to support your specific treatment requirements on this occasion, as they are not live or advertised on our site as of yet, and hope to be able to offer this in the near future.

Best regards,

The Medicspot Team

Rated 5 out of 5 stars

Great personalised service by Jeff and…

Great personalised service by Jeff and his team. Would highly recommend.

January 22, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Billy

Thank you for your review and for choosing Medicspot to support your weight loss journey! Safe travels!

Best,

The Medicspot team

Rated 5 out of 5 stars

Thought there was going to be a delay…

Thought there was going to be a delay but once the questions were answered a quick and easy assessment. Thank you

January 20, 2025
Unprompted review
Medicspot logo

Reply from Medicspot

Hi Janet,

Thank you for your review and for choosing Medicspot to support your weight loss journey!

Best,

The Medicspot team

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