medicube.us Reviews 

My AgeR device died in less than 2 years and when I emailed the customer service, I was instructed to do some troubleshooting and still it didn’t work, when I contacted them I was told to submit a video to see if I followed their troubleshooting instructions instead of returning this device so they can fix or repair the problem.

Ordered when product said in stock and ships 3-5 days from order. Contacted company multiple times and they only replied back I should contact them after 10 Business days. Utterly BS. They finally put a shipping label on it 11 days later. Product still not shipped. This was a present for someone special traveling for the holidays. Now they will not get it before they leave and I will incur the expense of shipping to them when this finally arrives. Spent over $300 and the company treats you like shit. Never use the idiots as they do not care and I assume their product reflects every aspect of their organization.

NOPE STAY FAR AWAY. wish I would’ve looked into them first. Ordered a product to wrong address. Caught it before it shipped but they said they couldn’t amend it even though it hadn’t shipped. Told me even if it lands at wrong address no refund or replacement. Only option was interception. Oddly enough my package shipped 1 hour later and my tracking number said it doesn’t allow for interceptions and they knew that. I know they did based off all other reviews. Fraud report was placed through bank.

Customer Service awful my age r booster stopped working and I've only had it 8 months no help from them don't go near this brand

I purchased the Medicube AGE Booster Pro device and, upon first use on my face—strictly following the instructions provided in the user manual—I experienced numbness in my left arm and left leg the following day. After seeking medical attention, I was informed that the symptoms were due to reflexive inflammation of the nerves in both areas, caused by the electrical currents emitted by the device. These symptoms persisted for two weeks.

Given the seriousness of the incident, I contacted both Medicube and Stylevana (the retailer from which I purchased the device). Unfortunately, neither party offered any assistance, support, or resolution—not even a refund for the product.

I find this to be a serious lack of professionalism and, more importantly, a disregard for consumer safety and well-being. It is deeply concerning that a device with such potential health risks is being sold without proper safeguards or responsible customer service.

My device suddenly stopped working, but after I contacted customer service and explained what had happened, they were very kind and took great care of me and my concern. About a week later, I received a new device. I truly appreciate Medicube’s professional support.

My first order of subscription (Red Succinic Acid Panthenol Pads) arrived quickly. After not being able to use it because of how irritated my skin was, I decided to cancel the subscription.

In the email they sent out with my order, it stated that I could easily manage my subscription in my account--NOPE, the option wasn't there. I looked up their HELP page and the link also didn't work.

In the end, I had to contact them via CHAT to finally cancel my subscription. I had to explicitly asked the agent to provide me with the link (since I wasn't able to locate it) TWICE or three times for her to give me the link. She kept telling me "I have successfully canceled your subscription." What gives?

The company and their products are legit, but the hoops they want you to jump through to manage your subscription is sketchy.

Never received my shipment. They don't bother answering except a stupid auto reply. I told them it's been a month since it was shipped and they answered "it takes 7-14 days to arrive". YES, SO LESS THAN A MONTH?! Never replied after that. Going to get a refund through my bank.

I love the product of Medicube very much it helps me with my texture of my face and also helps my dark spots too.
I like the AGE-R device for my face.
Thank you for it

Knowingly defrauding customers. I decided to return an unopened Booster device which the return policy says I can. When I contacted customer service, they said they cannot receive returns outside of the continental US (I am in Hawaii). They acknowledged this was not stated in their return policy which I looked at prior to purchasing. Not only does that not make any sense, they are selling their merchandise under false pretenses.

I don’t even want to give 1 star! I ordered on 21 March, tried to track after the shipping didn’t update but said tracking invalid. Emailed customer service took 4 days to respond assured me they woukd send new tracking number and that order had shipped. 10 days later no items, no email with new tracking number. Contacted PayPal as I suspected this was a scam to find they had set uo an automated payment subscription which I did not agree to! Reported to Paypal, avoid this company

Good product' but only lasted less than 1 year and they would NOT honor their 1 year warranty. No more for me.

The worst customer service. The don't have a customer care phone line to call so you'll never be able to speak to an actual person. Their email responses are slow and its a different person every time. Its been almost 3 weeks and my order never delivered because of their error. They refuse to refund me, instead saying it will ship soon (even though its been 3 weeks). Spend your money elsewhere with a company that has better reliability and customer care.

I love my booster pro. I emailed the maker to ask if they honor the 12 month warranty off Amazon purchases, and they replied in just a few hours that they do.

I have had zero issues with my order or talking to customer service.

I don't understand why there are so many negative reviews! I can confidently say that the company resolves all issues efficiently. I've never encountered such excellent service! I highly recommend it! A special thank you to Iris from customer support for her outstanding assistance!

Wow, I’ve never had this happen before with any online purchase. I decided to get the Booster Pro and a few skin products after my sister recommended this device. So I felt confident buying from the site; MISTAKE! I was automatically looped into a subscription they won’t let me out of! To cancel, I must buy another round of products! Super misleading and illegal! I cannot believe there isn’t a class-action lawsuit against this company! After I receive my order, I will never get anything from this company again!

Poor quality devices and very poor customer service. I bought the Booster Pro and Deep Shot. Had a problem with the Booster Pro, and despite several emails back and forth, they barely wanted to honor their return policy. First they made me explain the issue several times, then I had to send videos. Even after those explanations, and a video, they asked me to troubleshoot more. I explained I did everything I’m willing to do and now just want a refund. They told me I’d have to send it back and wait for them to accept it. Mind you, this is a month later.

There are so many devices on the market now, no need to frustrate yourself with poor quality and lousy customer support. Don’t buy.

I purchased a Derma Shot care a year and a month ago and it broke so I reached out to customer service. They were extremely unhelpful and pretty much told me “sorry the device is discontinued and out of warranty so we won’t be doing anything”. After much back and forth, they agreed to look over my device and send me a new one (I had to pay return shipping and also pay for a new device). I sent it asap and it’s been almost two months which they told me investigation would take 10-15 days and that someone would reach out. No one has and when I still reach out, they continue to tell me that they are still investigating. Their customer service is disappointing so just pray that your device is not defective bc you will not get any useful help from them.

Complete and total scam of a company,
They sell faulty devices, they no longer ship to the U.K., which they did but given the fact that their products are so cheaply made but are SO EXPENSIVE I’m not surprised they no longer ship here because they would have A LOT to answer for. My device didn’t even last a year and once I contacted them they told me there was nothing they could do since they no longer ship to the uk; so now I’m left with a device that I paid over £200 for which is completely useless. Avoid at all costs even if you buy them from other sites that ship to the UK.

I am extremely disappointed with my recent experience with YesStyle, particularly regarding the Medicube AGE-R Booster Pro. Living in the UK, I discovered that Medicube products aren’t yet available on their official site, leaving me with limited options for reliable sellers.

YesStyle is listed as one of Medicube’s authorised sellers, so I trusted that purchasing the Age-R Pro device through them would be safe. On 30th September 2024, I ordered this device along with many other products.

Upon receiving and using the device, I quickly realised it was defective. Following all instructions from the included booklet and the Medicube website, I should have felt muscle contraction or some sensation—yet, even on the highest level on each mode - even booster mode and derma shot mode, nothing happened. Clearly, the device was defective or faulty.

I promptly contacted YesStyle, attaching a video clearly showing the defect. After a lengthy wait, they sent a replacement device, which, to my shock, had the exact same issue as the first. Despite providing additional video evidence of both defective devices, YesStyle has yet to issue a resolution.

It has now been over 2 weeks since I first reported the issue, yet I am still waiting for a refund. This delay goes against basic consumer protection laws, which require a timely response and refund for defective goods. An apology alone is insufficient—YesStyle has had more than enough time to review the issue and process a refund.

As a YesStyle customer who regularly purchases products, I find this treatment unacceptable. My patience has been more than generous, but after nearly three weeks of waiting and countless follow-ups, YesStyle's responses are dismissive and contradictory. This lack of action and disregard for their customers’ concerns feels close to theft at this point. I request an immediate refund and strongly advise anyone considering purchasing from YesStyle to be wary of their poor customer service and unreliable handling of defective products.

I understand that YesStyle and Medicube are separate platforms, but as the manufacturer, Medicube is responsible for the quality and functionality of its devices, including those sold by their authorised sellers like YesStyle. I contacted both YesStyle and Medicube, but neither has resolved the issue.
When I reached out to Medicube, I was told, “It is really difficult for us to proceed with an exchange or refund as we do not have your order in the system.” This response is not only unhelpful but also unacceptable, as they should be able to assist with a reasonable solution.