medicube.us Reviews 

Certainly! Here’s a review highlighting poor customer service for Medicube:

I recently had a disappointing experience with Medicube’s customer service. Despite hearing great things about their products, the service was far from satisfactory. I reached out with a question about my defective device unhelpful response. When I finally received a reply, it didn’t address my issue, and I felt like I was being given the runaround.

The lack of responsiveness and the delayed communication really soured my experience. For a brand that markets itself as premium skincare, the level of support is far from premium. I expected prompt, professional assistance, but unfortunately, the team didn’t seem to prioritize customer satisfaction.

If Medicube wants to retain customers, they really need to improve their response times and make an effort to engage with customers in a more meaningful, supportive way. Sadly, I’m now hesitant to order from them again.
Btw the person customer service name Syamilah.

PLEASE DO NOT BUY ANYTHING FROM THEM
Their product are TOP but please buy it from another site: their costumer service is the WORST EVER.

Do not purchase any items from this company Medicube. They are professional scammers as I have experienced this first hand. Medicube is not to be trusted. Another scam company.

I ordered a package that was confirmed by post office to be delivered to wrong address in writing they are refusing a refund or replacement of $232 . Likely post office didn’t even deliver to wrong address they probably took it home. Either way I am out money and my items. I have provided proof multiple times. They have repeatedly told me I wasn’t providing strong evidence . Really ???? It came from the usps they admitted to was their fault

Please reconsider if you want to purchase a Medicube Device from their website. Their customer service and return policy are horrible.

I purchased an Age Booster H a week ago but have changed my mind and decided that I would like to get the Age Booster Pro instead since it went on sale.

I contacted their customer service team for an exchange of the product and was told according to their company policy that exchange is not permitted. Therefore, I told them that I would like to just get a full refund since it was stated that a 30 day refund is allowed if the product is unopened.

The refund process is hideous and unprofessional. First they requested for photos to prove that the product was unopened in order to process the refund for me, which is ridiculous and unheard of.

Second, they do not provide any assistance for the return. They simply provide you with a name and address for the return (no shipping label). It was also mentioned in the email that because this return is due to change of mind, the cost will not be covered. I was expected to ship the product back to them using my choice of a carrier who I trust and to pay out of my pocket.

Third, I also signed up for the subscription of their Collagen Jelly which is meant to correspond and use with the device. However, I was told that because it is a cosmetics product and not the device itself that it could not be refunded even if it's unopened.

Also, DO NOT trust reviews on their website! I tried to submit my feedback on their website and my review was nowhere to be seen. They only filter out the positive reviews to go on their website. It's all a scam

This is all deeply disappointing and infuriating. I will definitely not purchase from them again.

Scam company - sent me Age R Booster H instead of Age r Booster PRO and didn’t offer me much help - except “all the best”. No questions were asked about whether I qualify for returns despite being able to. Not trustworthy approach to handling issues and am not willing to pour in more time and energy to go through a long arduous process of shipping etc. Convenient strategy for them to get rid of old, inferior stock. Also, helps that I’m not a US customer so getting offered solution would make it harder. Scam company. Stay away and purchase from elsewhere. VERY UNHELPFUL CUSTOMER SERVICE. Better to buy from another online site that offers better customer guarantee. They just prey upon the social media hype - dont care about your satisfaction at all.

Another scam company!!!! Do not buy from this company!!! I purchased an item and they signed me up for a subscription that I never wanted and never signed up for. They sent me a shipping email and said I can cancel it. I canceled it they sent it anyway. I continuously tried to contact customer service and explain this to them. They said I have no other option. I have to accept the order. They also told me I have to cancel online. I told them I tried to cancel 20 times and it’s not allowing me to do so, and they said they can’t do anything about it. They are liars. They are scammers. Do not purchase from them.

Stay away from this company. They have a terrible customer service. They havent refund my money for the shipment I returned. They bluntly lied about it, and told me that I did not return the items fullt when I didnt even open the box and send it as I received.
I wish I can give (-) minus star, but lowest is one.
Again, stay away from this company.

I would give this 0 stars if I could. Truly awful company! They try and con you by making it seem like they sent your products when in reality, the package never left the warehouse in the first place! They sent me on a wild goose chase with DHL claiming I should contact them to track my parcel and they wouldn't believe me when I said that DHL stated that while the shipping label was created, the package was never collected. Absolute thiefs, they are currently witholding my money and dragging out the process claiming that they will refund me. Stay away from this company, you'll never see your products or money again.

I never received my products nor any shipment update.

Terrible company.

If I could give 0 stars I would. Most appalling company ever! Not to even mention how much the shipping fees are, but what is concerning is that customs requested a "compliance statement" and Medicube is unable to provide the specific documents!!! An actual joke!!!! I am beyond speechless!! These people sell products that don't even have related documents?!!! How is this even LEGAL?????? I wish I could attach the email from their customer support! STAY AWAY IF YOU ORDER OUTSIDE OF THE US

I bought the AGE R Booster device and the price was dropped within a week. They refuse to refund the difference or take back the product.
Stay away from this seller, buy them through amazon if you must.

If you are live in UK or Europe, DO NOT place any orders from Medicude!
Very very Bad customer service, and very poor delivery process!
They had charged the postage (~£150) for the DHL , but we did not get it until 3 months later and found out some items missing and out of stock!
Even shocking was that this company didn't handle the international tax themselves but make the customer paid for it too, so ending up we had to paid for another £130 for the customs charge on top of this .
It was a joke !!! ~£300 and took 3 months to deliver !!!? And no help from their customers service !!!
We never had the same issue with many of others similar types of companies!

I would bot recommend to buy from this Company.
I ordered one item and canceled within 12 hours.
The Company let my know that the can not stop the shipment as the Labels habe been printed for shipment....
So the shipping arround the World and are waiting for abroad customers to return the items ....
Paypal is now involved as i wann my money back !
Bad experience and terrible customer Service!

Stay away !

The worst customer service ever. I ordered 1 booster pro and serum. They also cost me for tax international. I emailed to DHL and this company. They didn’t resolve my problem and just said be patient. It’s take for a month for me to email both companies back and forth. In addition, in the website they don’t have any information how we can return or the button for return in my account as well. I am so disappointed.

Do not buy from this company, what so ever. Not only do they charge ridiculous shipping fees, to countries outside the United States, they do not honour discount codes that should last for 7 days. Apparently the public is supposed to be mind readers that the codes only last 6 days….all the while still advertising the code, on their front web page of their website…

Service not even worthy of a star but 0.
Notice to the community:
I feel compelled to share my recent experience with MEDICUBE, a complete disaster from start to finish. After waiting over a month to receive my order, and having to battle daily with inefficient customer service, I can only strongly advise against this company.
Not only did I have to wait a month and a week for a tracking number and delivery confirmation, but I was also confronted with a total lack of involvement on the part of customer service. Repetitive and unhelpful responses only made the situation worse, prompting me to ask to speak to a manager to finally see things move.
The exorbitant cost of delivery is in no way justified by the deplorable service I received. Despite my best efforts and patience, I received no commercial gesture in compensation for this inconvenience, which is the minimum expected in such circumstances.
The company's claim to be "sorry" is pure hypocrisy; no concrete action has been taken to demonstrate a real desire to improve. It is unacceptable for a company to simply apologize without taking the necessary steps to improve customer satisfaction.
In conclusion, I strongly advise you to avoid MEDICUBE at all costs. Their customer service is non-existent, their delivery management is unacceptable and the complete lack of commitment to their customers is undeniable. An experience I never thought I'd have in my life.
Run away from this company and opt for more trustworthy services. You deserve better.

My experience with Medicube skincare device Booster Pro and customer service was extremely disappointing. Promised features didn't work, and crucial info about the app's availability outside the U.S. wasn't disclosed. Customer service response was unhelpful. Cannot recommend.

Do not buy from the company if you are a UK buyer or if you dislike being lied to in general. Ordered the new age-r device and while waiting for the item to be shipped I downloaded the required app to accompany the device, well I tried to download it. The app is not available for use in the UK. I contacted medicube (within 30 mins of placing the order) to ask how this would affect my use of the device if I cannot access the app. Medicube advised the colour changing light therapy feature is controlled by the app and without it this feature would be unavailable. This is a device worth over £370 and I wouldnt be able to fully use the product. I asked to cancel 3 times with plenty of notice and was completely ignored. They have since shipped the order and now DHL are expecting me to pay £88 for a customs charge on top of this. This product is being missold to UK customers. Nowhere does it say that we would be unable to access the full features of the device and medicube has been terrible to deal with from start to finish. Order 546840ME

SCAM COMPANY! Don't buy!!
I live in Germany and ordered their two facial devices. The order was held at customs because of FAULTY PAPERS and I never received my package. I contacted customer service and the person was not helpful at all, not even addressing the issue that they included faulty papers with their shipment. I paid nearly 500€ for this and I still haven't gotten a refund!